Sometimes the site seems to have problems in functioning correctly or smoothly, and customer service isn't very easy to contact. Anyway my order arrived fast and almost without problems. Few sugge... See more
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Review summary
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What people talk about most
Based on these reviews
For anyone living outside the USA, like Canada. If you wish to import something from a seller that does not ship to canada, then using Ship7 is a great tool that allows you to order, ship to their war... See more
Company replied
Immediate updates on arrivals plus pictures. Swift response to any questions and resolution of any small issues. Multiple shipping options and prompt handling. Simple and totally effective, Ship7... See more
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I ordered a tiny item, which had to be sent to continental Europe. After reading some scare stories about various forwarding services, I was closely aware of Ship7's process. I have to say, Ship7... See more
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Company details
- Delivery Company
- Delivery Service
- Freight Forwarding Service
- Logistics service
- Package locker
- Shipping and postal service
Written by the company
Ship7 ships your online purchases from the United States, United Kingdom and Turkey to 190+ countries and territories. Sometimes websites based in these countries won't ship internationally, but with Ship7.com you can shop those sites and ship your purchases to our US ,UK And Turkey facilities. It's simple - just enter your Ship7 address at checkout. We'll receive the package for you and re-ship to anywhere in the world. Ship7 ships online purchases from the United States , United Kingdom & Turkey to 190+ countries and territories. We secure low shipping rates. We have exclusive partnerships with FedEX, DHL and more. Start shopping and we'll deliver your goods to you safe and sounds (and fast!). We have more than 270,000 members from all around the world. Join us today! Ship7, make international shopping easy
Contact info
95 Mayhill St, Unit H, 07663, Saddle Brook, United States
- 302 265 0 777
- support@ship7.com
- ship7.com
4.2
Great
943 reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very friendly customer service
Very friendly customer service. I had a few questions about how to use the website and all of my questions were easily answered!
The service Ship7 provides is great! :)
Shipping time was extremely quick
5 March 2025
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback! We're delighted to hear that our customer service team could assist you and answer all your questions with ease. Providing a seamless experience is our top priority, and we're glad you found our service great! We also appreciate your kind words about our shipping speed. Looking forward to serving you again soon!
Regards,
Ship7.
i got some expensive things like phones…
i got some expensive things like phones smart watches headphoens and nothing seems to be stolen or lost which is great and reliable
10 March 2025
Unprompted review
Reply from Ship7
Dear Ranush,
"Thank you for your wonderful 5-star review! We're delighted to hear that your valuable items, including phones, smartwatches, and headphones, arrived safely and securely. Providing a reliable and trustworthy service is our top priority, and your feedback reassures us that we are on the right track. We truly appreciate your support and look forward to serving you again!"
Regards,
Ship7.
Best shipping rates
Best shipping rates. Faster shipping and arrived ahead of scheduled delivery date.
27 February 2025
Unprompted review
Reply from Ship7
Dear Dilson,
Thank you for your wonderful feedback! We're glad to hear that you found our shipping rates competitive and that your shipment arrived ahead of schedule. Providing fast and reliable service is our priority, and we truly appreciate your support. We look forward to serving you again!
Regards,
Ship7.
Reply from Ship7
Dear Customer,
Thank you for your kind review! We’re delighted to hear that you find our service easy and fast, and that our multiple shipping options and clear pricing have met your needs.
Your feedback is highly appreciated and motivates us to continue delivering a seamless experience. If you have any further suggestions or need assistance, please don't hesitate to reach out.
Thank you for choosing Ship7!
Regards,
Ship7.
Smooth response
I was very grateful for the speed with which the package was delivered to my designated address, from receipt to delivery.
20 February 2025
Reply from Ship7
Dear Customer,
Thank you for your wonderful feedback and 5-star review! 😊 We truly appreciate your kind words and are delighted to hear that you were satisfied with the speed and efficiency of your delivery.
At Ship7, we strive to provide a seamless and reliable shipping experience, and it’s great to know that we met your expectations. If you ever need any assistance in the future, we’re always here to help!
Looking forward to serving you again soon
Regards,
Ship7.
Everything ok
28 February 2025
Reply from Ship7
Dear Customer,
Thank you for your 5-star review! We're thrilled to hear that you found our service reliable and much improved. Your feedback encourages us to keep enhancing our services to provide the best experience possible.
We truly appreciate your support and look forward to serving you again!
Regards,
Ship7.
Don't trust it
Don't trust it. Used to use DHL Easyshop and they unfortunately shut down so I looked up reviews and tried Ship7. Have had significant problems with one of only two shipments. Now the third one, a box of branded pens I need for an upcoming event has been lost by them. Even though tracking showed that it was delivered to their facility and signed for. And my suite number was included, so no chance in that being the reason. Waited on pins and needles for customer service to answer only to have them reply a full day later "yeah it's not in our system file a claim with the shipper." TRACKING SHOWS IT WAS DELIVERED AND SIGNED FOR, I will not be able to file a claim when they're the middleman and tracking shows it was delivered and signed for. What a joke. UNRELIABLE stay away.
3 March 2025
Unprompted review
Reply from Ship7
Dear Customer,
We sincerely regret the inconvenience caused and appreciate your patience while we investigate this matter.
We acknowledge that you provided the correct shipping address for your package. However, according to UPS records, the package was received by Vector, who is not associated with our warehouse but works at a nearby facility.
We understand your concern, as your previous shipments were also delivered to this nearby warehouse. While we are unsure why this has happened in the past, we have taken immediate steps to resolve the issue. Based on the details you provided, we promptly opened a ticket with both our warehouse and the neighboring facility, requesting a thorough physical search. Given the large size of both warehouses, this process took 2-3 business days to complete.
It appears that UPS may have mistakenly mixed up your package with other forwarder shipments during delivery, resulting in it being delivered to the wrong location and marked under the name Vector. Unfortunately, this is an error from the carrier’s end.
At Ship7, we follow a structured package receiving process to ensure all incoming shipments are properly accounted for:
• Gate Scan – The initial check-in at the warehouse entry point.
• Receiving Process – Final verification and system update.
Typically, once a package reaches our warehouse, it takes 5-6 hours to be scanned into our system. During peak times, this may take slightly longer, but all package details are updated in your account within one business day. Our dedicated receiving team operates from Monday to Friday, 10 AM - 5 PM GMT to ensure every package is processed efficiently.
Regarding your package delivered via UPS (Tracking # 1Z3672760391806746), we followed our standard protocols. However, the carrier mistakenly delivered it to the wrong warehouse.
Earlier twice even though it was delivered to nearby warehouse we acquired from them and updated under your account, this time we didn’t receive your package and that’s what we are trying to explain in detail. If we receive, we would have updated under your account.
To resolve this issue, we kindly request you to:
1. Contact the seller and inform them of the incorrect delivery.
2. Ask the seller to file a claim with the carrier stating that the package was misdelivered.
3. Request GPS delivery coordinates from the carrier to verify the exact delivery location.
We completely understand how frustrating this situation must be, and we truly regret any inconvenience this has caused. Please rest assured that we are doing everything we can from our end to assist you.
If you have any further questions or concerns, please do not hesitate to reach out—we’re here to help! Additionally, if you feel that our efforts to resolve this issue demonstrate our commitment to customer satisfaction, we would be grateful if you could consider updating your review based on your overall experience with us.
Once again, we sincerely apologize for the trouble caused and appreciate your continued trust and support.
Regards,
Ship7.
Almost the perfect way of shipping…
Almost the perfect way of shipping everything is seamless and the prices are insanely low but am not sure why there is an 2 off days for a shipping company so I must wait nearly 3 days for my order to be processed but over all the service is great and I highly recommend it if you have multiple shipment.
28 February 2025
Reply from Ship7
Dear Mohammed,
Thank you for your wonderful feedback and for rating our service 5 stars! We’re delighted to hear that you find our shipping process seamless and cost-effective. Regarding the processing time, we understand the importance of speed and efficiency. While we do have scheduled non-operational days, we continuously strive to improve our processing times while maintaining high service quality.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need any assistance, feel free to reach out. We look forward to serving you again!
Regards,
Ship7.
Reply from Ship7
Dear Antoine,
Thank you for your 5-star review! We're thrilled to hear that you found our service fast and much improved. Your feedback encourages us to keep enhancing our services to provide the best experience possible.
We truly appreciate your support and look forward to serving you again!
Regards,
Ship7.
Shipment from the US to the EU
1) I ordered a bubble wrap and strong cardboard packing service. I paid about 11 dollars for this. As a result, the product arrived in its original packaging, i.e. my wishes were not fulfilled. And the product in a large package just dangled inside.
2) Paid for delivery to the EU courier UPC about 65 euros.
As a result, the courier on delivery demanded more payment, although this was not initially informed and was on the site said that the delivery is no longer pay.
3) On the site, it is required to specify the cost of goods, had to specify that costs about 125 dollars (because it is not clear what should have been done with this pricing policy), when the arrival of goods in the EU country removed all the same VAT in the amount of 38 Euros.
And that the delivery of goods with everything, was about 130 dollars, although the site refers to the fact that nothing pay neither VAT nor Courier.
Honestly - subtracting the price of goods and the total cost of shipping, the amount is not significantly different when buying and sending directly from the prodovtsa.
Perhaps it does not work perfectly in this case.
18 February 2025
Reply from Ship7
Dear Sergio,
Thank you for taking the time to share your feedback. We sincerely regret any inconvenience you experienced with your shipment, and we truly appreciate the opportunity to address your concerns.
Regarding the packaging service, we apologize if the requested bubble wrap and strong cardboard were not applied as expected. We take packaging requests very seriously to ensure the safety of your items during transit. We noticed that you haven’t raised a ticket regarding this issue. Could you kindly provide us with pictures of the received box and products for order #300188040 - #5510272? You can email them to support@ship7.com, and we will review the matter internally. If a mistake occurred, we’d be happy to discuss a resolution.
Regarding the additional courier charge, we understand how frustrating unexpected costs can be. The shipping fee paid through our platform covers transportation charges, but customs duties, VAT, or courier brokerage fees may be applied separately by the carrier or local authorities. These charges are beyond our direct control and are outlined in detail in our shipping terms, which can be found here: Ship7 Shipping Terms. We strive to provide clear guidance to help our customers anticipate any potential costs.
VAT and customs regulations vary by country, and the declared value of goods is required for customs clearance. This may result in duties or VAT being levied accordingly. For further clarity, we encourage you to review our detailed explanation here: Ship7 Shipping Terms.
We also noticed that you paid $11.97 for additional packaging services. Since this is your first order, we don’t want you to feel disappointed. As a goodwill gesture, we are happy to credit $11.97 back to your Ship7 account, which you can use for future shipments. Please confirm if you’d like us to proceed with this.
We sincerely apologize for any confusion regarding pricing details on our site. We completely understand how this situation may have been frustrating, and we truly appreciate your patience. Please rest assured that we continuously work to improve our transparency in pricing and customer communication.
Your satisfaction is important to us, and we hope to make this right for you. If there’s anything more we can do to assist you, please let us know. Additionally, if you feel our efforts to resolve this issue demonstrate our commitment to customer satisfaction, we would be grateful if you could consider updating your review to reflect your overall experience.
Once again, we truly apologize for any inconvenience and appreciate your trust in Ship7. We look forward to serving you better in the future.
Regards,
Ship7.
Don't trust the 4-star rating
I used MyUS for years. They had some issues, but were generally reliable with good shipping rates. After a situation where my package was returned to the US, I decided to change to Ship7 based on the 4-star rating. I shipped three times and had significant problems with all three. Additionally, their support is slow, rude, and inarticulate. They will charge you storage fees while you wait a week for them to review your documents. Importing documents were not completed correctly causing delays in customs. This 4-star rating is extremely suspect.
25 February 2025
Unprompted review
Reply from Ship7
Dear Customer,
We sincerely regret any inconvenience you experienced and truly appreciate your feedback. First and foremost, we are grateful that you chose Ship7. Like MyUS, we strive to offer competitive shipping rates and excellent service.
We would love to understand the specific issues you faced with your previous orders so that we can assist you better. Upon reviewing your support tickets, we found that our responses were provided within our usual timeframe of 6-8 hours, except for weekends when our office is closed. For a quicker resolution to any future inquiries, we recommend reaching out via our live chat, available Monday to Friday from 9 AM to 6 PM EST, where our team will be happy to assist you instantly.
Regarding your concern about communication, we deeply regret if our responses came across as impolite. Our goal is always to provide clear and helpful explanations, and we truly appreciate your feedback—it helps us improve. We will certainly work on making our responses more precise and customer-friendly.
Regarding storage fees, we want to clarify that we provide 15 days of free storage plus an additional 30 days of paid storage. Reviewing documents usually takes 1 business day, and in rare cases, it may take 2-3 business days if additional verification is needed. However, as you mentioned, even if it took a week, your package still fell within the free storage period and did not exceed the 15 free days.
For import documentation, our team correctly updated the descriptions. However, customs noticed that some item values were lower than expected, prompting them to request further details and an original purchase invoice for verification. Customs authorities have full discretion to hold any package for further inspection if needed, and we acted accordingly by informing you via ticket.
Order #300188284 – We see that you incurred a storage fee of $7.96 for this order. As a gesture of goodwill, we are happy to waive this charge and credit the amount to your Ship7 account, which you can use for a future shipment.
We completely understand how frustrating this situation must have been, and we truly regret any inconvenience caused. Please know that we are always here to support you and are doing our best to assist you in every way possible. If you have any further concerns, please don’t hesitate to reach out.
Additionally, if you feel that our efforts to resolve this issue reflect our commitment to customer satisfaction, we would be truly grateful if you could consider updating your review based on your overall experience with Ship7. Your feedback is invaluable, and we sincerely appreciate your trust and support.
Regards,
Ship7.
Dont trust the 4 star rating
These guys are a joke they get customers’ negative reviews removed to bias their ratings upwards. I am reposting that review below to save others:
They are incredibly slow in updating your suite with delivered packages (claims 1 day max, reality up to 2 weeks). I have also had the bad experience of losing a few packages and their excuse is always the same i.e. they don't have gate scan/inventory of receiving the item, delivery was made during weekend so they don't know where the item is, and nobody from their company signed for it. These 3 excuses will be used regularly and is a template response to stay away from any liability. Avoid them. Use Stackry instead, way better service and more reliable.
21 February 2025
Unprompted review
Reply from Ship7
Dear Customer,
Thank you for sharing your feedback. We sincerely regret that your experience with our service has not met your expectations and appreciate the opportunity to clarify our processes.
Our standard procedure is as follows:
Package Updates:
Packages received before our cutoff time (12 PM EST) are updated in your mailbox on the same day.
Packages received after 12 PM EST are updated on the following day.
If a package is missing mandatory details such as Suite number, full name, or a complete address, the update may be delayed until we receive the necessary information.
Lost Packages:
We understand you mentioned that a few packages were lost. We take this matter very seriously. For example, our records indicate that your last order was processed in July 2022 via DHL using the email amalul@gmail.com and Suite # S7-117863. If you are using a different Ship7 account or have additional details regarding the lost shipments, please share that information so we can investigate further and assist you accordingly.
Verification Process:
Every incoming shipment undergoes a two-step verification process:
Gate Scan: The initial check-in at our entry point.
Receiving: The final verification and update in our system.
Our dedicated receiving team operates Monday through Friday from 10 AM to 5 PM EST to ensure all packages are properly recorded. Please note that we are closed on weekends and federal holidays, and this information is clearly stated on our website.
We want to assure you that this explanation is provided to help you understand our standard industry practices and is not intended as an excuse. We remain committed to improving our service and minimizing any inconvenience caused.
If you have any further questions or additional details regarding the lost packages, please do not hesitate to reach out. We value your feedback and are here to assist you.
Additionally, if you feel our efforts to address your concerns reflect our commitment to customer satisfaction, we would appreciate your consideration in updating your Trustpilot review based on your overall experience with Ship7.
Thank you for your patience and continued support.
Regards,
Ship7.
Wow....these guys are top notch
Wow....these guys are top notch for buying stuff from the U.S and having it shipped worldwide. I've tried many of their shipping methods and besides UPS which tend to screw up most often, your goodies reach home within a week.
Now, what better way to have something you want so baaaad, reach your doorstep within a week :)....yaaaaahooooo, thank you Ship7.
18 February 2025
Reply from Ship7
Dear Sunil,
Thank you so much for your kind words and for taking the time to share your experience with Ship7! We’re thrilled to hear that you’re happy with our service and that your shipments have reached you quickly and smoothly.
We truly appreciate your trust in us and look forward to assisting you with many more shipments in the future. If you ever need any support or have any special requests, feel free to reach out—we’re always happy to help!
Happy shipping !
Regards,
Ship7.
Lost order
I gave this service a chance once again since they increased their days to 15. Well... maybe it was a bad choice. They basically lost my recent parcel when all the details were correct. They claimed that the delivery driver probably sent it to other address... (never had this happen before when all the details are correct). I've seen online that this happened to other people and they were forced to sent their other packages or pay for the shipping so I cannot help but suspect them on this matter because this has never NEVER happened before with other services. The fact that I was expected to ask the seller for compensation when they had me hanging for days on the matter is absolutely terrible.
After my order is shipped I probably won't use them anymore. I almost lost $140 which I simply can't stand. I never faced this before.
18 February 2025
Unprompted review
Reply from Ship7
Dear Faith,
We sincerely regret any inconvenience you faced and truly appreciate your feedback. Your experience matters to us, and we want to provide clarity on what happened with your package.
At Ship7, all incoming packages go through a structured receiving process. Once a package reaches our warehouse, it typically takes 5-6 hours to be scanned into our system. However, during high-volume periods, this may take slightly longer. Once scanned, package details are updated in your mailbox within one business day.
For every incoming shipment, we follow a two-step verification process:
Gate Scan – Initial check-in at the entry point.
Receiving – Final verification and update in our system.
Our dedicated receiving team operates Monday to Friday from 10 AM - 5 PM EST to ensure all incoming packages are properly recorded.
Regarding your package #5512001, delivered via FedEx #285125162539, we followed our standard protocols. However, due to incomplete information on the inbound label, the carrier mistakenly delivered it to a nearby warehouse. Once we identified the issue, we promptly retrieved your package, which unfortunately led to a delay in updating it under your US mailbox.
Our automated warehouse system relies on complete and accurate labeling, including your Suite Number, Full Name, Company Name, and Address, for seamless processing.
We completely understand how this situation may have caused frustration, and we truly regret any negative impression it may have left. However, we’re happy to see that you have already placed the order #300189057 for your package, which has now been shipped via UPS with tracking #1ZR787676798598536.
We appreciate your patience and understanding. If you have any further questions or concerns, please don’t hesitate to reach out—we’re here to assist you.
Additionally, if you feel that our efforts to resolve this issue reflect our commitment to customer satisfaction, we would be grateful if you could consider updating your review based on your overall experience with us.
Once again, we sincerely apologize for the inconvenience caused and truly appreciate your support.
Regards,
Ship7.
Reply from Ship7
Dear Elizabeth,
Thank you for your fantastic 5-star review! We truly appreciate your kind words and are glad you had a great experience with our service. We look forward to serving you again.
Regards,
Ship7.
Reliable service
The service is good without any hassles. Easy to use. Good tracking and feedback. One can rely on them.
13 February 2025
Reply from Ship7
Dear Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that you find our service reliable, hassle-free, and easy to use. Providing excellent tracking and feedback is our priority, and we’re glad it has met your expectations. We truly appreciate your support and look forward to serving you again!
Regards,
Ship7.
A+++++++++++++
6 February 2025
Reply from Ship7
Dear Neil,
Thank you so much for your kind words and for sharing your experience!
We’re committed to providing top-notch service, and your feedback motivates us to keep delivering the best experience possible.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We look forward to assisting you again in the future!
Thank you for choosing Ship7!
Reply from Ship7
Dear Customer,
We’re delighted to hear that you had another smooth and quick experience with Ship7! Your continued trust in our service means a lot to us, and we’re committed to providing the same level of efficiency and reliability every time you ship with us.
Thank you for your support—we look forward to serving you again!
Regards,
Ship7.
I have had nothing but fantastic service
I have had nothing but fantastic service from Ship7! I move around just about every month for work and it's very difficult to get packages when moving so often.
Having Ship7 take the pictures and provide them to me. They also do shipment Consolidation which includes tracking.
The customer service team has always helped me with whatever I need. I would highly recommend this service.
14 January 2025
Unprompted review
Reply from Ship7
Dear Christine,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a fantastic experience with Ship7. We understand how challenging it can be to manage shipments while frequently moving, and we’re glad that our services, including package photos, consolidation, and tracking, have been helpful to you.
Our customer service team is always here to assist you, and your recommendation truly means a lot to us. We appreciate your trust in Ship7 and look forward to serving you again in the future!
Regards,
Ship7.
Great Service!
I am very impressed with Ship7 and their services! Their system is easy to understand and utilize. I like that they have the option of 15 day storage, and I especially like getting pictures of my received packages. They also have a customer service department that is ready and willing to help. Great service!
30 January 2025
Unprompted review
Reply from Ship7
Dear Customer,
We truly appreciate your kind words and your 5-star review! It’s wonderful to hear that you find our system easy to use and that our storage options, package photos, and customer service have met your expectations.
Providing a seamless and reliable experience is our top priority, and knowing that you’re impressed with our services means a lot to us. If you ever need any assistance, our team is always here to help.
Thank you for choosing Ship7—we look forward to serving you again!
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