Shipa Delivery Reviews 

78
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, most reviewers were let down by their experience overall. Consumers frequently reported frustrating delivery delays, missing packages, and receiving false tracking updates about failed delivery attempts when they were actually at home. Reviewers also complained that the customer service team was unhelpful, unresponsive, and repeatedly failed to resolve their pressing issues or answer calls. Some people were satisfied with the service, mentioning that their parcels arrived safely well before the scheduled time and in perfect condition. A few reviewers additionally noted that once problems were brought to attention, the support team responded with urgency to expedite delivery and ensure satisfaction.

What people talk about most

Delivery service

Users describe negative interactions with delivery service, reporting that packages fail to arrive despite... See more

Service

Reviewers mention negative feedback about service, expressing deep frustration over unreliable deliveries,... See more

Staff

Reviewers highlight negative aspects of staff, expressing widespread dissatisfaction with unprofessional... See more

Customer communications

People report negative experiences with customer communications, stating that they receive no phone calls or... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Shipa is totally scammer, they tricked companies like temu or trendoyel and then take their customers orders for themselves . They don't deliver anything instead they are asking you again and again... See more

Company replied

Rated 1 out of 5 stars

CANNOT FIND LESS RATINGS THAN 1. ITS A DISASTER, WORST EVER EXPERIENCE. CANNOT DISTINGUISH BETWEEN TWO CITIES DUBAI AND SHARJAH. GIVE DELIVERY ADDRESS OF DUBAI THEY WILL MAKE SURE ITS DELIVERED IN... See more

Company replied

Rated 1 out of 5 stars

They are a really bad company woth horri le customer service. They never answer their phone and when you message them online they close a case before its even solved. I dont know how people or compani... See more

Company replied

Rated 1 out of 5 stars

Very bad experience provider two days ago I got call from them My parcel is there I called oky m on my same silvery address send me they said today I will get oky m waiting since 8 hours I called cal... See more

Company replied


Company details

  1. Container service

Information provided by various external sources

Shipa Delivery is a bold new tech-driven force in urban and regional deliveries in the GCC. As a full-service delivery company, we offer urban and cross-border tailored logistics solutions to GCC enterprises, including next-day, same day, and on-demand delivery with prepaid and cash-on-delivery payment options. Our collections and deliveries can be totally contact-free, using unique technology so you can sign and pay without face-to-face contact with our delivery assistants. Our blue bikes and vans are a common sight on the roads of the UAE, Kuwait, and Saudi Arabia. If you shop online in the GCC region, there’s a good chance it will be a hero in blue bringing your purchases to your door, as more members of the business community turn to our fast and affordable delivery options with integrated e-commerce technology.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

78 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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1.6

All reviews

(78)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

Maybe the worst delivery company in…

Maybe the worst delivery company in planet earth the delivery guy made you feel the package is gift from the company you don't pay for it imagine if i try to reach the support live chat he is end the conversation after 10 seconds the delivery guy sent me in whatsapp call you with out tell you when he why this company already exists and we have maybe 100 million companies better than this company

14 November 2024
Unprompted review
Shipa Delivery logo

Reply from Shipa Delivery

Hello There. We are very sorry that you were not satisfied with our service and our apologies for the delay in response. We would like to assist you with making things right. Please provide us with the tracking number or the phone number registered to the order via direct messages to better assist you. Have a nice day!

Rated 1 out of 5 stars

One of the Worst Shipa Delivery Company…

One of the Worst Shipa Delivery Company , They are not Interested to do Business at all Even the Customer Service Agent also Not Interested to Give you Proper Information How the Company is Running & How Company Ceo or Owner is on Sleeping Mode
God Seek , If Company Any Management Team Seen My This Messages , Boss You Have To Upgrade or Update Your Shipa Delivery System Otherwise No Body Will Deal You Because of lack of Communication Delay Delivery Order & Too Many Complains Bro Its 2024 after Sometimes 2025 will Coming You Have To See Others Shipping Company & Take Lesson From Them How Fast They are & How Customer Satisfied from Others Shipping Company They are Delivered Items within 2 days Even in Out of Station also But Your Shipping Company Doing Too Much Drama Taking More Than 2 weeks & Doing Drama In Chat , This is the last Dealing with Your Shipping Company If I Make any Online Orders , Before I have To ask With Online Shopping Company From Which Shipping Company You are Dealing With If I Heard Your Name Obviously Directly Cancel To Do Online Shopping .....

3 September 2024
Unprompted review
Rated 1 out of 5 stars

Utmost disapointment

Utmost disapointment, I am a tourist in Makkah, my Mom phone stoped working and bought a phone online. Chose Shipa delivery. Uhhh regret dealing with them. Will check, will see, will try. Lies and lies. Its not Ok wAllahi to behave like this. I have to stay in hotel and wait for your package that you lied that it will arrive next day. P.S. Yesturday waited all day long for the package, they told me they work till 21:00. Imagine the courier never came never called, wrote in status that I was unreachable. Disaster, cheating lying company. I was online checking his location all day long. Oh my time, how I regret ever ordering something in saudi arabia. I feel sick. One star makes you look too good.

20 June 2024
Unprompted review
Rated 1 out of 5 stars

Poor service from your delivery agents.

Should atleast inform your costumer if you can deliver the item on the day or no. I was notified earlier today by your agent #9121 that he will bring the item and I have been waiting all day for your agent #9121 to come. I even cancelled an appointment today waiting for the delivery since I have had issues with your agents before and I wanted to avoid it from happening again. I did asked the agent #9121 through whatsapp for at which time he could possibly reach the area, but no response from the agent #9121.

* Poor Customer Service
* Poor Communication

20 January 2024
Unprompted review
Rated 5 out of 5 stars

Fast delivery and friendly personnel

Shipa delivery service here in Riyadh is very very good. Delivery is fast and on schedule. Also the delivery personnel is so nice and courteous (~jonur18) he is very likeable. Thank goodness Sun and Sands Sports avail of their services. I hope that this company will be strong and keep their good standard of service

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service – fast and reasonable quotation, delivery boy turned up promptly and delivered the goods quickly as promised. Will use again and would definitely recommend to others.

8 May 2023
Unprompted review
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