ShipBob Reviews 977

Price is a little expensive, but overall experience is good.

Worst response times we’ve experienced.
Their multi‑FC system keeps pushing us out of stock, slashing revenue, and we’ve been waiting 15 days for a real fix. Repeated follow‑ups haven’t helped.
Customer support is no better—answers are canned and unrelated to the actual issue. Pray you never need their help.

I was disappointed with my experience interacting with ShipBob. While the company presents itself as US-based, my support interactions were clearly outsourced, and the representative I spoke with struggled with clear communication in English. I was simply looking for a reliable alternative to Amazon for fulfillment and storage, but the lack of clarity and professionalism in the support process made me question the overall reliability of the service. If this is how potential clients are treated, I’m concerned about how actual clients are supported

Process is very smooth, with direct instructions and links

Smooth process, No issues so far. Great team to work with.

Great service and onboarding. Suproteek was very helpful getting my store up and running!

ShipBob has been great to work with, so far the process has been great and easy to work with. They're able to handle our 3PL fulfillment without issues so far, and the software has been easy to work with. Their services have made our logistics a lot easier to work with.

great app and great support. very helpful

Working with Shipbob has been an excellent experience thus far. Suproteek, the Shipbob representative, was extremely helpful in getting my account set up, integrated with Shopify, and troubleshooting issues/ solutions. I am extremely confident with this service. Thank you.

We have been working with ShipBob for some time (in the US). Unfortunately, there have been problems from time to time over the last few months and their team is rarely helpful. For example, during an FBA shipment there was a technical glitch in Seller Central, whereupon we were able to select and send in products that were actually flagged by the algorithm as “enough or too full” after the fact. Our request to remove three of these products from the shipment was met with absolute ignorance and we were offered to put the entire shipment back into storage and then create a new order to prepare the FBA shipment. Excuse me? I have never experienced anything so outrageous and uncooperative. I expect to work with a “partner” at eye level here and not with a mass handler who doesn't care about the satisfaction of its own customers and completely ignores work instructions. Especially in such a small case.

In addition, products worth USD 800 were again delivered to the wrong address yesterday.

After these incidents, we will probably look for another provider. Unpleasant, but better for our brand, which is being damaged in terms of sales and customer satisfaction.

Shipbob has some policies which disadvantage their customers , but luckily we have a good account manager who puts effort into making it work as well as possible

We are satisfied so far

Integrated well with Shopify store. Custom rules worked well.

At Freedom Rave Wear, speed, reliability, and customer satisfaction are at the heart of everything we do. As a brand that designs and manufactures all of our products in-house, having a fulfillment partner that can scale with us—without compromising on delivery time or quality—has been critical. That’s why working with ShipBob has been one of the best decisions we’ve made.

Most of the time everything is smooth. Sometimes hard to a proper answer regarding late or undelivered parcels with the carrier directly, long waiting times while customers waiting for parcels.
Been using Shipbob for about 2 years and expanded to different countries.

Shipbob does what they promise which is more than most. Reason why it's not a full 5 stars is they won't promise to do everything that I want them to do. Our company is fast growing and requires flexibility, Shipbob tries to be as flexible as possible but there are some limitations that we have to work around. That being said I think all Shipbob alternatives will have these problems and I find Shipbob is at honest with what they can do.

ShipBob has been an outstanding fulfillment partner, offering top-tier customer service and a streamlined, efficient fulfillment process. Their continued innovation—especially around evolving services and strategic partnerships—shows a real commitment to growth and adaptability. They've done an excellent job keeping pace with the fast-moving eCommerce landscape while also addressing the unique B2B servicing needs of today’s modern startups. ShipBob has truly positioned itself as a valuable and forward-thinking partner.

Intuitive and user-friendly portal, plus the support of friendly and helpful account management team makes ShipBob a strategic and reliable partner for D2C, marketplace or B2B shipping services.

​After integrating ShipBob into our e-commerce operations, we've observed both advantages and challenges. The platform integrates seamlessly with our Shopify and Amazon store, and its extensive fulfillment network has enabled us to reach customers nationwide efficiently. However, we've encountered challenges with shipping costs for larger items, as ShipBob's pricing structure can lead to higher expenses for heavier or bulkier products. While ShipBob offers a robust infrastructure, improvements in cost-effectiveness for larger items would enhance the overall experience.

Always willing to help! We are grateful to the ShipBob team for always being willing to help solve the unexpected or unusual situations that come up in running an ecommerce business! If a solution doesn't exist they help create one! The teamwork and sense of everyone working together to make it happen is really reassuring as fulfillment is such a critical part of running a successful business!