ShipGo delivered my clubs back home from a recent golf trip. I thought the service was very good. I had support from the start of the process, all necessary paperwork was provided and my clubs arriv... See more
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Review summary
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Our suitcase was picked up promptly and delivered even sooner than we anticipated. This is the 3rd time I have used ShipGo, and have told all my friends about ur company. From booking the pickup to de... See more
I was skeptical about using this website but with it only costing 40 dollars I went ahead and paid. I booked my suitcase Sunday night to come from Corpus Christi to Laporte where it arrived by Tuesday... See more
I’ve used them multiple times over the years since I do travel work and need things shipped for moving. This time, my things were picked up at my short term rental when and as expected and deliv... See more
Company details
Written by the company
At ShipGo, we believe in delivering an awesome travel experience for our customers. We’re able to achieve this because of our dedicated team. We strive to make your trip as seamless and enjoyable as possible. From our white glove door-to-door delivery to our complimentary luggage insurance, you can have the peace of mind that your luggage, golf clubs, skis, snowboard, bikes and other sporting equipment will arrive safely. We take care of the hard work so you can get back to what’s important, your journey.
ShipGo
Written by the company
- We Are Committed To Our Customers!
- It is our mission to make your travel experience hassle-free and enjoyable. With our dedicated customer service team, we ensure the highest level of service from the time your luggage is picked up until the time your luggage is delivered.
- We Ship More Than Just Luggage.
- Need to ship your golf clubs, skis, snowboard, bike, trunks, boxes, or other sporting equipment too? Not a problem, ShipGo will pick your bags up from the comfort of your home, business, resort, hotel, country club, ski lodge, and cruise port and deliver them straight to your destination. For a quote, visit www.shipgo.com today!
Our Hours
We offer support 7 days a week and can be contacted by phone, email, text, or chat to help answer any questions you may have!
Monday - Friday: 8:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Saturday: 8:00 AM to 5:00 PM EST
Sunday: 9:00 AM to 8:00 PM EST
Contact info
324 Datura Street, Suite 400, 33401, West Palm Beach, United States
- (800) 710-0826
- customersupport@shipgo.com
- shipgo.com
4.8
Excellent
4k reviews
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Ease in the website to place my…
Ease in the website to place my shipment. Tracking was great. Delivery great too.
5 May 2026
Using Shipgo was easy and very cost…
Using Shipgo was easy and very cost effective. You just log in, enter your information, pay the quite reasonable fee, print your labels or have them scanned at your chosen shipping location and your package arrives intact!
30 April 2026
Looking for a way to ship good clubs…
Looking for a way to ship good clubs and bags,larger items, found it! I’m a small Auction house in Wilmington, North Carolina shipped out golf clubs and bags that were bought in a large box. Price was excellent. Got there four days early. Client was extremely happy thank you.
30 April 2026
Excellent Experience with ShipGo!
Excellent Experience with ShipGo!
I recently used ShipGo for an important shipment and couldn’t be happier. The platform is super easy to use — I had my label created in just a couple of minutes. Their team was prompt with responses and kept me updated every step of the way.
The shipping service and price were outstanding — much better value than other carriers I’ve tried. Best of all, the delivery was expedient and arrived ahead of schedule in perfect condition.
I recommend ShipGo to anyone looking for reliable, affordable, and hassle-free shipping! I’ll definitely be using them again.
— A satisfied customer
28 April 2026
Great way to manage luggage
Great communication as we tracked our luggage from our front porch in Austin to the ships holding area in Japan. It came to our room when we arrived. Great service.
21 April 2026
Very reliable and on time
28 April 2026
FOUR BOXES SHIPPED FROM NEW YORK…
FOUR BOXES SHIPPED FROM NEW YORK RECIEVED IN ITALY IN UNDER A WEEK IN GOOD ORDER.
28 April 2026
Excellent service on time without and…
Excellent service on time without and damaged equipment.
26 April 2026
Easy to set up
Easy to set up . My bag was picked up early the next day and arrived to it's designated place 2 days early. Perfect. Customer service contacted me prior to shipment as I'd had questions.
26 April 2026
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had issues from the begining but kept going because of the price
I don't have a front door person so I called several times to figure out a work around and they told me just leaving a sign would be enough for pick up. Turns out after I called out the last time they told me pick up wouldn't be possible so I had 2 days to figure out what to do with my boxes as I couldn't back out anymore.
They ruined my 2 duffel bags that I sent and all boxes were in terrible shape when they arrived.
If you're not incredibly good at packing and making sure things are properly padded I wouldn't use this service.
24 April 2026
Reply from ShipGo
Camila,
Good morning. Thank you for taking the time to share such detailed feedback on your recent ShipGo order. We’ve reviewed your shipment and are glad to see all 14 pieces were delivered on time or ahead of schedule.
That said, we do apologize for both the confusion around the collection process and the damage to your duffel bags. We understand how frustrating this must be, and are sorry for the impact it had on your experience.
Regarding pickup from an apartment, shipments do need to be made available in the building’s designated shipping and receiving area (such as a mailroom, doorman, or front desk) where carriers typically complete pickups and deliveries. If that’s not a viable option, you can also drop-off the shipments at a local FedEx location, or we can arrange a 1-hour pickup window with a private courier who can collect your shipments directly from your apartment building and drop the bags off on your behalf. We've flagged your interaction for internal review to ensure we’re setting clearer expectations moving forward.
Regarding the damaged duffel bags, you are fully covered for damage under the ShipGo insurance plan. We see our team has emailed the claims form to you, but have not yet received your submission. To make this as easy as possible, a member of our Claims team will reach out to you directly to assist with filing your claim so we can move quickly toward reimbursement.
If you’d like to connect directly at any point, you can reach us at 1-800-604-7021 via call or text, or by email at customersupport@shipgo.com.
Thank you again for your feedback. We appreciate the opportunity to make this right and look forward to a timely resolution.
First class services
ShipGo was a great experience from start to delivery of my suitcase. It was a seamless process. I would definitely use them again.
17 April 2026
Very easy to use and fast shipping,
26 April 2026
Great updates and excellent convenient…
Great updates and excellent convenient service on both ends
25 April 2026
Excellent no fuss cross country shipping
Quick! Dropped off monday night in CA and arrived Wednesday morning in NY
16 April 2026
Everything went extremely well
Everything went extremely well. The FedEx employee who picked up the luggage from my home was knowledgeable about the service. I had trackers in the luggage so I was able to track it myself, but, ShipGo gave me updates as well. On the 4th day I was told it was out for delivery and the same day that it had been delivered. Flawless operation. My only downside was how early they had to pick it up and that it is being stored at the hotel for almost a week. Fortunately the hotel was very helpful and reassuring about that.
24 April 2026
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