Terrible customer service experience would not recommend this software to anyone. I havent had a customer service rep check in with me for over two years. Customer service request take constant follow... See more
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See what reviewers are saying
Two of my favorite support agents: Tolya P. and Maria J. They go above and beyond to answer my (sometimes inane) questions with patience, friendliness, knowledge, and clear steps to take. I als... See more
Still pretty new to ShipHero, but onboarding with Bela was really great. She is super knowledgeable, super helpful, and always very quick to reply or hop on a call to support. So far, so good with war... See more
Company replied
Carlos from customer service has been amazing helping us set up our new brand with Ship Hero. Always replies quickly with clear instructions. Never had any issues with fulfilment either with our prev... See more
Company replied
Company details
Written by the company
ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x
Easy-to-Use Integrations
Written by the company
- ShipHero integrates with the biggest names in eCommerce fulfillment.
- ShipHero has dozens of integrations designed to make shipping easier. Here are a just a few: BigCommerce, eBay, FedEx, Loop, Returnly, Sendcloud, Shopify (Trusted Shopify+ Partner), USPS, UPS, WooCommerce.
- Our Clients Love Us
- Our clients love our fulfillment solution and they’re not afraid to tell us.
- Over $10 Billion in Shipped Orders
- ShipHero helps increase your sales and keep track of every unit with our powerful software that gives you back control – order management, inventory management, mobile pick and pack, real-time carrier rate shopping, and returns management all from a single, intuitive interface that is quick and easy to learn. -We serve more than 10% of Shopify plus stores globally -Over 100 million packages shipped -More than $10 billion in shipped orders
The ShipHero Promise
More throughput, fewer mistakes, and measurable labor savings that make your warehouse more profitable.
- Faster Associates, Faster ROI: Achieved through AI Picking and a streamlined employee/temp onboarding processes.
- Lower Labor Costs, Higher Output: Enabled by WorkforceHero, advanced automation and lights.
- Peak-Proof Performance: Ensuring scaling capabilities to handle demand spikes.
- Partner-Level Support: Providing expert consulting and customer success aligned with KPIs.
Contact info
55 West Railroad Ave, 10923, Garnerville, United States
- hello@shiphero.com
- shiphero.com
4.4
Excellent
609 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Emi did well.
I gave my interaction with Emi five stars because she accomplished what I requested in a reasonable amount of time and as expected. This has not been my general experience with ShipHero lately so I appreciate Emi taking care of things.
19 October 2023
Unprompted review
Reply from ShipHero
Thank you for the 5-star rating and your positive feedback about Emi's assistance. We're committed to improving and ensuring every interaction is smooth and efficient.
If you need further assistance in the future, please don't hesitate to reach out. Thank you for choosing ShipHero! 🌟🚚📦
Shiphero is the BEST WMS you could ever choose.
Shiphero is the BEST WMS you could ever choose. Their software is top tier and so is their customer service!! My rep Kevin assisted with everything on the backend. Paula has helped with any support questions my team has. 5 Stars all around!
19 October 2023
Unprompted review
Reply from ShipHero
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you've had such a positive experience with Shiphero's WMS software and our customer service team, especially with Kevin and Paula.
We take pride in providing top-tier software and excellent customer support, so it's incredibly rewarding to know that we've met your expectations. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Your 5-star rating means the world to us, and we're grateful for your support.
Thanks for choosing Shiphero! 🚀📦
Reply from ShipHero
Thank you for the kind words! We're delighted to hear that you're satisfied with our service. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
Greatest support
The constant follow up is amazing.
I am thankful for all the help.
3 October 2023
Unprompted review
Reply from ShipHero
We're thrilled to hear you appreciate our constant follow-up and assistance!
Thank you for your feedback and for choosing ShipHero.
We're here whenever you need us!
Quick response and solved problem.
3 October 2023
Unprompted review
Reply from ShipHero
We're thrilled to hear that our quick response helped solve your problem! Our team is always here to assist you promptly.
If you ever encounter any more issues or have questions in the future, please don't hesitate to reach out.
Your satisfaction is our priority!
It was quick and efficient!
28 September 2023
Unprompted review
Reply from ShipHero
We're glad to hear that you found our service quick and efficient! Thank you for your feedback. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to provide you with effective solutions whenever you need them!
Fernanda was wonderful to deal with!
Fernanda was wonderful to deal with and made sure to follow up to get my questions completely answered.
27 September 2023
Unprompted review
Reply from ShipHero
We're glad to hear that you had a wonderful experience dealing with Fernanda! Her dedication to following up and ensuring your questions were completely answered is greatly appreciated. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to provide you with excellent service whenever you need it!
Great onboarding and good 3PL with…
Great onboarding and good 3PL with reasonable pricing and excellent customer service!
The only thing is I got 3 times random charges for 500$ for nothing (1,500$) which is annoying but after speaking with the team they refunded that mistake.
Overall - Would recommend.
26 September 2023
Unprompted review
Reply from ShipHero
Thank you for your feedback and for sharing your overall positive experience with our onboarding process and 3PL services. We're delighted to hear that you found our pricing reasonable and our customer service excellent.
We apologize for any inconvenience caused by the charges, but we're glad to know that our team promptly resolved the issue and refunded the mistake.
Your recommendation means a lot to us, and we're here to provide continued support whenever you need it. If you have any more feedback or questions in the future, please don't hesitate to reach out. We value your business!
Great Job and Thank you!
Christian was very responsive and timely with those responses. He was also quick to jump on a call to help us diagnose the problem and gave clear instruction on what we needed to do.
25 September 2023
Unprompted review
Reply from ShipHero
We greatly appreciate your feedback!
It's fantastic to hear that Christian was responsive, timely, and proactive in assisting you with diagnosing and resolving the issue. Clear instructions can make a significant difference, and we're pleased that you had a positive experience with our team. Should you have any more questions or require further assistance, please feel free to reach out.
Quick response and good teamwork from…
Quick response and good teamwork from the support team!
25 September 2023
Unprompted review
Reply from ShipHero
We're thrilled to hear about your positive experience with our Support Team!
Quick responses and effective teamwork are fundamental to our commitment to providing excellent customer service. If you have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to assist you anytime!
Working with ShipHero is great
Working with ShipHero is great. Their fulfilment service is world class and their support is prompt and always helpful.
Thank you Emi for your great support!
15 September 2023
Unprompted review
Reply from ShipHero
We're thrilled to hear about your positive experience with ShipHero! 🚀
Our team takes great pride in providing world-class fulfillment services, and it's wonderful to know that you've found our support prompt and helpful.
Emi will be delighted to receive your appreciation for their outstanding assistance. If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing ShipHero, and we look forward to continuing to serve you! 🌍📦
Friendly people
Friendly people that gave awesome advice and had endless patience with the issue I was facing. Resolved quickly and so helpful with getting started with the app for the first time!
19 September 2023
Unprompted review
Reply from ShipHero
Dear Breanna,
Thank you so much for taking the time to leave us such a wonderful review!
It's fantastic to know that our team was able to assist you with patience and helpful advice.
If you ever have more questions or need further assistance as you continue using our app, please don't hesitate to reach out. We're here to help you every step of the way, and we look forward to continuing to support you in your journey with our app.
Thanks again for choosing us, and we hope you have a fantastic time using our services! 🚀✨
Happy now
After some very frustrating months of poor service and added fees looming ahead, ShipHero seems to be getting back to the way they were when we originally started with them and are now providing excellent services and have agreed not to make us pay additional fees.
Thank you
19 September 2023
Unprompted review
Reply from ShipHero
We greatly appreciate your patience and understanding during the challenging times you experienced with ShipHero, and we're thrilled to hear that things are improving!
Our team is dedicated to providing top-notch service, and we're glad to see that we're back on track to meeting your expectations.
Your feedback is invaluable to us, and we take your concerns seriously. We're committed to continuously enhancing our services to ensure a seamless experience for our valued customers like you.
Thank you for giving us another chance, and for recognizing our efforts to address your concerns. If you ever have any more feedback or need assistance in the future, please don't hesitate to reach out.
We're here to support you, and we look forward to continuing to provide you with excellent service. 🚢🌟
I have been with ship hero for more…
I have been with ship hero for more than a year they are very willing to help with any issue that I have
Thank you for the great service
14 September 2023
Unprompted review
Reply from ShipHero
Thank you so much for taking the time to share your positive experience with Ship Hero! 🚀
We're thrilled to hear that you've been a satisfied customer for over a year and that our team has been responsive and helpful with any issues you've encountered.
Your feedback means a lot to us, and it motivates us to continue providing top-notch service. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We're here to support you every step of the way.
Thanks again for choosing Ship Hero! 🛍️📦🚚
Great customer service
8 September 2023
Unprompted review
Reply from ShipHero
Thank you for your kind words! 😊
We're delighted to hear that you had a positive experience with our customer service team. |
Providing exceptional service is at the heart of everything we do, and your feedback reinforces our commitment to excellence.
If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
prompt and friendly service
6 September 2023
Unprompted review
Reply from ShipHero
Adam,
Thank you so much for taking the time to share your feedback with us.
We always strive to provide the best customer experience possible, and your kind words are truly appreciated.
If you ever have any more feedback or suggestions, please don't hesitate to reach out.
We look forward to serving you again in the future! 🌟
Great customer service experience
1 September 2023
Unprompted review
Reply from ShipHero
Thank you so much for your kind words! We're thrilled to hear that you had a great customer service experience with us. Our team is dedicated to providing top-notch service and ensuring that our customers are happy. If you ever need assistance again in the future, please don't hesitate to reach out. Your satisfaction is our priority! 🌟
Great Customer Service
Carlos from customer service has been amazing helping us set up our new brand with Ship Hero. Always replies quickly with clear instructions. Never had any issues with fulfilment either with our previous brand. Would recommend.
29 August 2023
Unprompted review
Reply from ShipHero
Thanks for the glowing review!
We're delighted to hear that Carlos from our customer service team has been a great help in setting up your new brand with Ship Hero. Fast responses and clear instructions are top priorities for us, and we're thrilled to have met your expectations.
Your recommendation means a lot to us, and we're here to support your business every step of the way. If you ever need assistance in the future, don't hesitate to reach out.
thanks shiphero team.
The response time displayed was exceptional, with all inquiries being addressed thoroughly!
26 August 2023
Unprompted review
Reply from ShipHero
Thank you so much for your kind words!
We're glad to hear that you found our response time exceptional and that we were able to address all your inquiries thoroughly.
We're here to help! Cheers! 🌟
Exceptionally POOR Customer Experience!
When your whole purpose is to warehouse and ship products, then one would think how hard could it be? Well you have to be literate AND care about delivering your best performance. I purchased a pair of men's Moto-Skeveez XL motorcycle shorts on August 2 (order #24014) and I received a pair of women's Medium. I am still waiting for the correct size.
25 August 2023
Reply from ShipHero
Dear Peter,
We apologize for the mix-up with your recent order (#24014) of Moto-Skeveez XL motorcycle shorts.
After the investigation, this was clearly an error on our part, and we're sorry for any inconvenience caused.
To resolve this issue quickly, please reach out to us at fulfillment@shiphero.com, and our team will ensure the correct size is sent to you promptly.
Your satisfaction is important to us, and we appreciate your understanding and patience as we work to make this right.
Thank you for bringing this to our attention.
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