Terrible customer service experience would not recommend this software to anyone. I havent had a customer service rep check in with me for over two years. Customer service request take constant follow... See more
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See what reviewers are saying
Two of my favorite support agents: Tolya P. and Maria J. They go above and beyond to answer my (sometimes inane) questions with patience, friendliness, knowledge, and clear steps to take. I als... See more
Still pretty new to ShipHero, but onboarding with Bela was really great. She is super knowledgeable, super helpful, and always very quick to reply or hop on a call to support. So far, so good with war... See more
Company replied
Carlos from customer service has been amazing helping us set up our new brand with Ship Hero. Always replies quickly with clear instructions. Never had any issues with fulfilment either with our prev... See more
Company replied
Company details
Written by the company
ShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs: - Reduce mis-picks and mis-ships by 99% - Reduce warehouse costs by 35%+ - Increase picking efficiency by 3x
Easy-to-Use Integrations
Written by the company
- ShipHero integrates with the biggest names in eCommerce fulfillment.
- ShipHero has dozens of integrations designed to make shipping easier. Here are a just a few: BigCommerce, eBay, FedEx, Loop, Returnly, Sendcloud, Shopify (Trusted Shopify+ Partner), USPS, UPS, WooCommerce.
- Our Clients Love Us
- Our clients love our fulfillment solution and they’re not afraid to tell us.
- Over $10 Billion in Shipped Orders
- ShipHero helps increase your sales and keep track of every unit with our powerful software that gives you back control – order management, inventory management, mobile pick and pack, real-time carrier rate shopping, and returns management all from a single, intuitive interface that is quick and easy to learn. -We serve more than 10% of Shopify plus stores globally -Over 100 million packages shipped -More than $10 billion in shipped orders
The ShipHero Promise
More throughput, fewer mistakes, and measurable labor savings that make your warehouse more profitable.
- Faster Associates, Faster ROI: Achieved through AI Picking and a streamlined employee/temp onboarding processes.
- Lower Labor Costs, Higher Output: Enabled by WorkforceHero, advanced automation and lights.
- Peak-Proof Performance: Ensuring scaling capabilities to handle demand spikes.
- Partner-Level Support: Providing expert consulting and customer success aligned with KPIs.
Contact info
55 West Railroad Ave, 10923, Garnerville, United States
- hello@shiphero.com
- shiphero.com
4.4
Excellent
609 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
5 years of Awesome with Shiphero!
We have been with Shiphero for about 5 years now and it's helped increase business by 300% if not more. Very simple to setup and deploy with Shopify, and our iOS picking and shipping devices/stations and all of our users give great feedback on how quickly they can learn the system which gives us great ROI!
17 April 2023
Unprompted review
Reply from ShipHero
Dear Ricky,
Thank you for taking the time to share your positive experience with Shiphero. We're thrilled to hear that our platform has helped increase your business over the past five years. Our team is dedicated to providing an easy-to-use solution that integrates seamlessly with Shopify, and we're glad to hear that you find it simple to set up and deploy.
We also appreciate your feedback on our iOS app - we're glad to hear that your users find them easy to use and provide great ROI. We're committed to continuously improving our platform and providing the best possible experience for our customers.
Thank you again for choosing Shiphero as your partner in streamlining your business operations. We look forward to continuing to work with you in the future.
Sincerely yours,
ShipHero Team
Christian and Tony are Awesome!
Christian is awesome! He helped us solve a huge problem in a very timely manner and his communication was top-notch! Tony also moved our issue to the top of his list and was resolved same day, much appreciated for the group effort!!
13 April 2023
Unprompted review
Reply from ShipHero
Hello, thank you so much for taking the time to leave us a review. I agree, Chris and Tony are awesome. They are rockstars. Feel free to contact us back if needed! We will be happy to help.
Leandro and Silvi have been awesome
Leandro and Silvi have been providing quality service over the months. Keep up the good work!
13 April 2023
Unprompted review
Reply from ShipHero
Hello, Brian! Thank you for taking the time to leave us a review. Silvi and Lean are awesome. We will keep on working to provide the best quality service always.
Recently
Recently, whenever we run into little speed bumps along the way the customer service team has been prompt and very helpful in solving our issues.
11 April 2023
Unprompted review
Reply from ShipHero
Hi Kang!
Thanks a lot for sharing your experience about our service.
We are so glad to hear that Ricardo helped you with your request!
If you need assistance - reach out to us anytime!
Thank you :)
Great service!
Paula, Emanuel, Alexandre, Leonardo, and the whole team from tier 1 support up through tier 2, engineers, dev staff and beyond, have all been thorough in their responses.
7 April 2023
Unprompted review
Reply from ShipHero
Hey Jared!
Thanks for sharing your experience with our Support Team!
I'll let the team know, and they will be happy about it.
We appreciate your review. Thank you!
Leandro is always attentive to my…
Leandro is always attentive to my requests and responds/resolves them in a timely manner!
5 April 2023
Unprompted review
Reply from ShipHero
Hello, Allie! I´m glad to hear that Leandro was able to assist. He is a rockstar. Feel free to contact us back if needed!
Belan was accommodating and took the…
Belan was accommodating and took the time to provide one on one training with a demo and examples.
3 April 2023
Unprompted review
Reply from ShipHero
Hello, Michelle
Thank you for taking the time to leave us a review. Bela is awesome, she is dedicated and knowledgeable. She is a rockstar. We do our best to provide you with effective and fast support!
We appreciate your business.
Thanks to Silvi for prompt customer…
Thanks to Silvi for prompt customer service.
2 April 2023
Unprompted review
Reply from ShipHero
Hello, Diana! Thank you for taking the time to leave us a review. Silvi is a rockstar! We appreciate your feedback!
Really professional and fast help!
29 March 2023
Unprompted review
Reply from ShipHero
Hey Humberto!
Thanks a lot for these words!
We're trying our best to provide fast and effective support!
Reach out to us anytime if you have questions.
Quick response
Sole assisted me with an order issue, and it was resolved within 36 hours.
29 March 2023
Unprompted review
Reply from ShipHero
Hello, Gabrielle. Thank you for taking the time to leave this review. Sole is great, I´m happy she was able to assist you with your order. Feel free to contact us back if needed.
Reply from ShipHero
Thank you, Nick. We appreciate your feedback and we agree: Emi is great!
Christian is great!
Christian is great and very attentive. Christian answered in a timely manner and helped us resolved the issue.
24 March 2023
Unprompted review
Reply from ShipHero
Hello, Connie. Thank you for the feedback provided. We agree, Christian is awesome. We are happy to have have him being part of this team.
Sole Isla promptly replied to my…
Sole Isla promptly replied to my ticket! Thanks for the help!
24 March 2023
Unprompted review
Reply from ShipHero
Hello! thank you so much for taking the time to leave us this feedback. Its super helpful for us. We appreciate your business.
Great Results Thus Far!
Responsive customer support team, great onboarding process, solid results through the first few months of our launch!
23 March 2023
Unprompted review
Reply from ShipHero
Hello! Happy to read this review. We are glad to have you as a customer. Thanks again for taking the team to leave us this feedback!
Emi was very helpful and patient
Emi was very helpful and patient. Replied my email promptly and was able to solve my issue fast.
23 March 2023
Unprompted review
Reply from ShipHero
Hi, Pamela.
Thank you for sharing your feedback with us. This is super helpful for the team. We appreciate your business.
What spectacular customer service is…
What spectacular customer service is given by Leandro Rizzo! He managed to resolve the warehouse issue! Kudos for a great job.
21 March 2023
Unprompted review
Reply from ShipHero
Hello, Albert. Thank you for your review. Leandro is a rockstar. We are glad to have him in the team. Thank you for taking the time to leave us a review.
They always respond in a timely manner…
They always respond in a timely manner and with complete information.
20 March 2023
Unprompted review
Reply from ShipHero
Paulyn, thank you so much for your feedback. We appreciate the time taken to leave us a review!
Amazing Help Support
Amazing Help Support! I had a wonderful experience receiving help from support! John Edward helped me troubleshoot some technical blockers, which prevented my Shopify orders from being seen on ShipHero order dashboard. He was very patient working with me and was through in checking in to make sure I was doing things correctly. Overall very positive experience and would recommend John and ShipHero to everyone!
13 March 2023
Unprompted review
Reply from ShipHero
Dear Rosa,
Thank you for finding a time to write you feedback about us!
John is a master, and he knows things.
We will pass your words on to him!
Reach out to us if you need assistance.
We do our best to provide you with effective and fast support!
Fast reply and good explanation
8 March 2023
Unprompted review
Reply from ShipHero
Hey Klaus,
Thanks for these words!
We are ready to help anytime!
Let us know if you need something.
Support and service is fantastic in…
Support and service is fantastic in 2023. 100% recommended
4 March 2023
Unprompted review
Reply from ShipHero
Hi, Bill. Thank you for your feedback. We appreciate you taking the time to leave us this review.
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