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Rated 1 out of 5 stars

I am having issues between what Touch of Modern is saying and what Shipped has on file and nobody can give me an answer. This is about two other items order number O7513899575 and item is Carbon Fiber... See more

Company replied

Rated 5 out of 5 stars

When FedEx left my package somewhere unsecured and my expensive purchase was presumably stolen, I contacted Shipped customer service since I had added Shipped Shield to my delivery. They didn’t ask me... See more

Rated 1 out of 5 stars

Package arrived damaged. While Shipped refunded the amount of the item itself, I still paid for the taxes, shipping, international shipping, duties. Additionally, I have not been provided instruction... See more

Company replied

Rated 5 out of 5 stars

I used Shipped’s app to request assistance to track my delayed parcel. They emailed me the next day and followed up with locating the parcel. The following day, upon its delivery when I wasn’t at h... See more

Company details

  1. Shipping service
  2. Software company

Written by the company

Shipped provides a modern way to track your orders, resolve shipment issues and more


Contact info

3.2

Average

TrustScore 3 out of 5

108 reviews

5-star
4-star
3-star
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1-star

Replied to 25% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

bat delivered to wrong building

bat delivered to wrong building. collaborated with neighbors to retrieve

5 June 2025
Shipped logo

Reply from Shipped

Hi Seth, glad to hear that you were able to retrieve the original shipment. After you submitted the claim on June 5, it was approved on the same day. A replacement order with order number SSP48065 was processed. Based on the tracking number, it was delivered on June 8th.

Rated 1 out of 5 stars

I honestly dont know what the actual…

I honestly dont know what the actual value of this service is. I purchased it on an item I purchased, the item was damaged, and I got a refund. I dont see how purchasing your service provided me any value for the money spend as I would have been due the refund anyway. maybe you can shed some light on this.

27 March 2025
Rated 1 out of 5 stars

What is the number

What is the number? What is the email?
They say do not hesitate to contact us but they do not give the appropriate information

8 February 2025
Unprompted review
Rated 5 out of 5 stars

My favorite spice to used with fish

My favorite spice to used with fish! I did order two containers of aces first cast season and one broke open. I sent a picture in and they immediately responded and sent a new order. I’m very pleased with the service and highly recommend trying aces first cast seasoning!

27 November 2024
Rated 5 out of 5 stars

Excellent customer service made my week

When FedEx left my package somewhere unsecured and my expensive purchase was presumably stolen, I contacted Shipped customer service since I had added Shipped Shield to my delivery. They didn’t ask me to track down camera footage, they simply replaced my order. It genuinely made my week. I’d happily use their service again if needed.

13 September 2024
Rated 1 out of 5 stars

I did not get my shipment

I did not get my shipment.
I tried reaching out with no response.
This is not a good company to do business with as I was stolen from and then asked to give a review about the experience

10 September 2024
Rated 4 out of 5 stars

Very pleased

My first shipment stalled on first day of shipment and stayed there for two weeks until I called. I had to cancel that order and reorder. My reorder was shipped immediately and received within a few days. The process of handling both orders was very easy and user friendly. I appreciate how quickly my issue was resolved.

9 July 2024
Rated 1 out of 5 stars

Very frustrating experience

Very frustrating experience

20 June 2024
Shipped logo

Reply from Shipped

Hi there,

We're sorry to hear that you had a frustrating experience. We would appreciate detail information on your experience so we can further improve our services.

We've have send you a separate email pertaining to this. We hope to hear back from your soon.

Rated 1 out of 5 stars

All boxes arrived damaged with one fan heavily damaged

All three orders arrived heavily damaged due to the shipping not placing the fans in a shipping carton. One fan is not working due to the badly damaged boxes. FedEx left the damaged parcels at my front door as I would have refused them due to the damages during shipping. Very disappointed with my experience.

27 June 2024
Shipped logo

Reply from Shipped

Hi there,

We're sorry that FedEx poorly handled your shipments and caused the fan to be damaged. As Shipped is not the courier nor the shipper, we're unable to control how your shipments are handled.

Given that your order included our Shipped Shield premium package assurance, your damaged claim was processed and a replacement order was issued.

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