Ship Shape Resources Reviews 98

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Good expirence using ShipShape. Polite and helpful staff. Account managers are always checking in to make sure all our requirements are met and and any issues that may occur are dealt with imminentl... See more

Rated 5 out of 5 stars

Dear Ship Shape Resources! Again, I needed support and clarification from one of your colleagues and yet again she came out as such an inspiration, so patient, diligent, genuine and kind. Mahmuda help... See more

Company replied

Rated 5 out of 5 stars

After having a few issues setting up my account after being bounced into umbrella and a drawn out process of proving I have a right to work in a country I've been born in and lived all my life , Deb... See more

Company replied

Rated 5 out of 5 stars

Debbie was really helpful, she’s a very good listener and a supportive advisor, always willing to render assistance. I’m glad i spoke to you today as you made everything seems so easy despite not be... See more

Company replied

Company details

  1. Payroll Service Provider
  2. Payment service

Written by the company

Market leading payroll company, maximising profits and guaranteeing compliance for recruitment agencies and their clients.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

98 reviews

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Rated 5 out of 5 stars

Good service!

Good service!! Thank you Dominic

22 March 2024
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Thank you Bodean, Dominic will be pleased.

Rated 5 out of 5 stars

The information I received was…

The information I received was delivered in an efficient and friendly manner and was very helpful.

22 February 2024
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Thank you for your kind review Alan, efficient, friendly and helpful describes us perfectly.

Rated 5 out of 5 stars

Great service ever I received

Great service ever I received, very helpful and professional customer service. Honest advice and good communication. I am very glad

3 March 2024
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Thank you for the kind words Vijay and pleased we could help clarify it all for you.

Rated 5 out of 5 stars

Always on time

Always on time. All questions answered and respond quickly. What more can you ask for.

2 February 2024
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Thank you Dee, Lauren will appreciate your kind words.

Rated 5 out of 5 stars

In summary

In summary, Shipe Shape is one of the best payroll company in UK. Lauren is a professional to the best. Keep it up 💯. I love you guys.

3 November 2023
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Thank you for your kind words, Lauren will be pleased. Feel free to reccomend us to all your friends and colleagues.

Rated 1 out of 5 stars

Stay away

I really dont get what the company is for, i have to work all my hours out, all my overtime out, then add them all up, get a clocking in sheet, get my foreman to agree my hours and wait 5 weeks for them to pay me a weeks money, then i have to deduct my tax and put that aside for the end of the tax year, and they want to charge me for just transferring money to me???? Avoid using this company or avoid joining a company that use these because there probably trying to avoid paying something, legal thieves !!

6 November 2023
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Hi Luke

Thank you for your review, which is a little baffling.

The scenario you explain regarding the need to collate and document your hours and then have them authorised by your foreman, is common practice for all sub-contractors. The hours you work have to be authorised to prove that you have actually worked those hours.

In reference to 5 weeks for you to get paid, the company you are contracted to (not Ship Shape) do pay some workers on a monthly basis. This is something you would need to discuss with them directly as we have no control or influence on this.

In terms of tax deductions, you have chosen to be employed on a self-emplyed basis, which in turn means you need to put funds aside to pay your tax when completing your annual self-assessment.

We can employ you under a PAYE model, where you wil be taxed every week, but you decided against this option.

it appears that your review is aimed at the company you are physically working onsite for, rather than Ship Shape and as such, I would ask that you remove this review at place it with the correct company.

Rated 5 out of 5 stars

Very nice and individual approach

Very nice and individual approach, and at the same time very professional in action. I have never had any problems and all payments are very transparent and on time

6 October 2023
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Hi Roman, thank you so much for your kind review, it is appreciated by us all, especially Dom.

Rated 5 out of 5 stars

After going through 3 umbrellas

After going through 3 umbrella companies and not being told the truth, then I dealt with Lauren at shipshape and I can confidently say I have been kept informed through the process and everything was black and white ,Iam very happy 😁

29 September 2023
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Thank you Lizzie, Lauren will be pleased. We are proud of our transparency and "100% compliance, no compromise" stance.

Rated 5 out of 5 stars

Customer service

Customer service representative was Very helpful - the lady was due to retire & ensured everything was as sorted out on my behalf

22 September 2023
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Thank you Alan, I will pass your comments onto Debbie, the ultimate professional.

Rated 4 out of 5 stars

time it's a fiction

just thinking about it of anything else

20 September 2023
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

an endless commodity that somehow always seems to run out

Rated 5 out of 5 stars

So far so good

So far so good. Debbie reached out personally after I delayed registering. Margins are reasonable too.

25 August 2023
Unprompted review
Ship Shape Resources logo

Reply from Ship Shape Resources

Thank you Deb's will be pleased.

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