It works amazing for shipping the product out & managing the shipping process, but when you need to file a claim through the shipper, it really falls apart. There is no real process for tracking claim... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
Why are shipstation "negotiated" rates costing over 20% more than the normal Shopify rates???!! Shipstation is a ripoff. They make you pay monthly for buggy software and claim they offer low shippin... See more
Company replied
I've been a client w/shipstation (SS) for about 15 years; almost since its inception. Previously I had used Auctane (ebay); it's antecedent around 2010. Jason Hodges the original prog... See more
Company replied
ShipStation is fine when its working. Their security is insane. It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined. I hate it. MFA is enough... See more
Company replied
Company details
- Ecommerce solution provider
- Courier and Delivery Service
- Logistics service
- Shipping and postal service
- Delivery Company
- Shipping service
Written by the company
ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation. Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing. Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack. For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces. Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features: Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more. Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time. Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment. Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors. Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management. Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Contact info
4301 Bull Creek Rd, 78731, Austin, United States
- shipstation.com
2.9
Average
532 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
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Steer clear
It’s an easy sign up but difficult to cancel contract keep taking subscriptions after cancellation .
12 November 2025
Unprompted review
Reply from ShipStation
We’re truly sorry to hear about your experience, as that’s not the level of service we aim to provide. We never want cancellations to feel difficult.
We’d really like the opportunity to fix this for you. We’ll be reaching out to you directly by email to gather a few details so we can look into your cancellation, confirm all billing has been stopped, and make sure everything is fully resolved to your satisfaction.
Thank you for bringing this to our attention. We appreciate the chance to make it right.
So far ShipStation is one of the few…
So far ShipStation is one of the few bigger Online Service providers for SMB, who could mostly resist the industry's feature bloating virus.
Please stay as you are, you won't get better ;)
11 November 2025
Reply from ShipStation
Wow, thank you so much for the awesome review! We’re really glad to hear you appreciate our focus on keeping things simple and effective. That means a lot to us. We’ll keep doing our best to stay true to what makes ShipStation work for you. Thanks for being part of the crew!
Nothing resolved
10 November 2025
Reply from ShipStation
Hi Seth, we’re really sorry to hear that this issue is still unresolved and completely understand how frustrating that must be. Your support ticket (#8945286) is with the appropriate team for review, and they’re actively working to address it. While we don’t have an exact ETA just yet, you’ll receive an update through that ticket as soon as progress is made or the issue has been resolved.
We truly appreciate your patience and the time you’ve taken to share your experience. Our team is committed to getting this resolved for you as quickly as possible.
Reply from ShipStation
Hi there, thank you so much for the 5-star review! We’re thrilled to hear you’re enjoying our pricing and finding ShipStation easy to use. We really appreciate you taking the time to share your experience!
Onboarding excellence
Emily D. and Darren D. made the onboarding experience fabulous!
They were patient and answered all my questions.
ShipStation has a lot of great features that I hope to become more familiar with using the on line education.
3 November 2025
Reply from ShipStation
Hi Susan, thank you so much for the 5-star review! We’re delighted to hear that Emily and Darren made your onboarding experience fabulous. We’ll be sure to share your kind words with them! We’re also glad you’re enjoying ShipStation’s features and the online education resources. We can’t wait to see you get even more out of the platform!
Been waiting a month for them to refund…
Been waiting a month for them to refund me because of an issue with USPS. USPS refunded shipstation about a month ago ( they told me this) and I was told today, I still had 10 days before I'd get the refund. Tell me why I have tpo wait so long when they already have my money from USPS.
1 October 2025
Unprompted review
Reply from ShipStation
Hi Matthew, thank you so much for taking the time to reach out to us here! I completely understand how important this issue is to you, and I want to assure you that our team has been in touch with you via ticket 8902718 to help get this resolved. If you have any further questions or need additional context, please don’t hesitate to reach out to us there. We’ll be more than happy to help and make sure you get the support you need!
Difficult to setup a single shipment
It's too difficult to setup a single shipment that isn't tied to an automated sales platform process.
20 October 2025
Reply from ShipStation
Hi there, thank you for sharing your feedback! We understand that creating a manual order can be overwhelming initially. Thankfully, our team has a helpful guide that walks you through how to create orders not tied to a marketplace or sales channel here: https://help.shipstation.com/hc/en-us/articles/360035969692-Create-Manual-Orders
We’ll also be following up with you via email shortly to make sure you have everything you need!
Shockingly poor tech support
I have spent over 2 months trying to get this integration to print a DPD approved label with two different thermal printers. A Dymo 4XL and a TSC Printer. Shipstation 'support' passed me from person to person having to re-explain issues and none of the staff seemed to have any tech understanding and repeatidly sent me back to various parts of the help documentation despite giving clear detail on the faults. I paid an IT professional to trouble shoot and he came to the same conclusion. Shipstations own label printing sofware (despite the documentation stating Dymo and Citizen printers are compatible) will not scale sufficienly and also prints a border that impedes on the main barcode. Two months down the line and I finally convince Shipstation to Speak to DPD about this issue as DPD tech suppport (much more helpful) cannot understand why the impeding black border is being printed. I assume we are making progress.. ... email from Shipstation arrived.
'This is Tom again from ShipStation, Danny is currently out of the office so I am looking over the ticket.
I can confirm that the escalation team have responded with the cause of this problem, and it's due to the thermal printer not being compatible with ShipStation Connect. For DPD label when printing with ShipStation, they will need to be done on a non thermal printer. '
No s--t Tom! ... yet 1. you have been telling me for months that it should work?? .. 2. The issue of the black border that appears on your label and not on DPD labels is the issue that once again you have side stepped.
I do not want to even consider how much labour time Shipstation has cost me to this point not to mention how this issue has diverted my valuable time away from other important areas of my business. To now give me this response is beyond belief and I hope someone with influence at shipstation reads this and looks at what it is promising vs what you can deliver both with your product documentation which is misleading and dishonest and tech support which is shockingly poor.
24 October 2025
Unprompted review
Reply from ShipStation
Hi Ben, we’re truly sorry to hear about your experience and the time you’ve spent trying to resolve the DPD label printing issue. We completely understand how frustrating your experience must have been. This isn’t the experience we want for our users, and we’re currently reviewing your case internally to identify where our process fell short and how we can improve both our support resources and escalation handling.
If you’re open to it, we’d really like the opportunity to connect directly to ensure your concerns are fully addressed and that your feedback is shared with the right teams. Our team has reached out to you via ticket 8917777 to the email on your account.
Thank you again for taking the time to share such detailed feedback. It helps us identify where we need to do better.
The latest problems with Shipstation
The latest with Shipstation is that, in order to get you to ship with UPS, they quote commercial rates for residential addresses. Afterwards, UPS issues residential delivery adjustments. Bait and switch, unethical and illegal.
20 October 2025
Unprompted review
Reply from ShipStation
Hi there, we’re very sorry to hear about your experience and understand how frustrating unexpected shipping charges due to address verification can be. This isn’t the kind of experience we want for any of our users. We’ve reached out to you directly via email to gather additional information and review the order in question with you in detail.
Thank you for bringing this to our attention! Your feedback helps us ensure transparency and accuracy in every aspect of the shipping process.
Continue to recieve USPS Packaging…
Continue to recieve USPS Packaging supplies even though my account has been cancelled. NO WAY to STOP these shipments. Even though I have contacted customer support at the phone # 1-888-893-3885.
This has continued over a year!
16 October 2025
Reply from ShipStation
Hi there! We understand how frustrating this situation must be and appreciate you bringing it to our attention. After looking into this, we confirmed that these shipments are not being sent by ShipStation or Auctane, but rather are coming directly from USPS.
To stop these deliveries, you’ll need to contact The Package Supply Center at 1-800-610-8734. Their hours of operation are Monday through Friday, 7:00 a.m. to 11:00 p.m. ET.
We hope this helps get the issue resolved quickly!
STAY AWAY from Shipstation.
STAY AWAY from Shipstation.
We've been with them for 4 years now, we've gone from $15/month membership to now paying $120/month. They are getting very greedy and have monetized literally every little feature, including ones that have been previously free.
They disrespect their customers so much that they don't even grandfather the price for older accounts. We did a beta with them and had even provided them feedback. Absolutely horrible.
Their support is a bunch of clueless outsourced people, they cannot problem solve anything.
I urge you to stay away from them, we will be migrating to another software in the coming days.
20 October 2025
Unprompted review
Reply from ShipStation
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand your frustration regarding the recent pricing changes and feature updates, and we never want our long-term customers to feel undervalued.
Our team will be reaching out to you directly by email to better understand your concerns and see what we can do to make things right.
Thank you again for your feedback and for being with us these past four years. Your input helps us improve.
Ease of use in printing postage.
13 October 2025
Reply from ShipStation
We appreciate your positive feedback! It’s great to know that our postage printing process was easy to use. Thanks for taking the time to share your experience!
We stopped using the services
We stopped using the services, there is no visibility if the charges and no approval request, amounts being charged without authorization.
10 October 2025
Reply from ShipStation
We’re sorry to hear about the unexpected charges you’ve experienced. That’s certainly not the experience we want for our users. We’ll be reaching out to you directly by email to gather a few more details so we can look into the charges you’re referencing and make sure everything is handled appropriately.
We are using Shipstation for last 3…
We are using Shipstation for last 3 years, fabulous service. Great platform.
10 October 2025
Reply from ShipStation
Thanks for the 5-star review and for being a loyal ShipStation user for three years! We’re glad you’re loving the platform.
Reply from ShipStation
Thanks for sharing your experience! We’re happy to know you find it easy to use. Simplicity is what we aim for!
THIS COMPANY HAS BEEN THE WORSE…
THIS COMPANY HAS BEEN THE WORSE SHIPPING EXPERIENCE... THEY FAIL TO HONOR CLAIMS
Good morning again. It has been more than 65 days and there is still no resolve, no phone call, no update... just repetitive emails saying we value you as a customer and responses saying we are processing your claims.
Here is the list of tracking numbers and order numbers again for your reference and review. these claims still have not been addressed.
My next step is to write a public review attaching my many correspondences and file a complaint with the BBB.
GREAT DAY. I HAVE GIVEN YOU GUYS THIS INFORMATION WEEKLY SINCE EARLY JULY. IT IS SAD THAT I KEEP GETTING THE RUNAROUND. SIMPLY UNBELIEVABLE. BUT HERE IS THE INFORMATION YOU REQUESTED.
I HAVE MADE SEVERAL REQUEST TO SPEAK WITH A MANAGER...NO CALLS RETURED
Shipment #141907209
NEXT DAY DELIVERY WAS DELIVERED more than 9 Days later
Shipment #111233235
NEXT DAY DELIVERY WAS DELIVERED 3 days later
Shipment #106489749
NEXT DAY DELIVERY WAS DELIVERED 3 days later
Shipment #1064862154
NEXT DAY DELIVERY WAS DELIVERED 4 days later
Shipment #106480324
NEXT DAY DELIVERY WAS DELIVERED 3 days later
Shipment #106476909
NEXT DAY DELIVERY WAS DELIVERED 3 days later
Shipment #106475246
NEXT DAY DELIVERY WAS DELIVERED 3 days later
THIS IS JUST A FEW THAT I PULLED...
EVERYTIME I SEND AN EMAIL I RECEIVE A GENERIC AUTO RESPONSE.
NOTHING HAS BEEN RESOLVED SINCE EARLY JULY.
7 July 2025
Unprompted review
My package
My package, only one I sent , was returned. Just hope I am not paying for your service.
4 August 2025
Reply from ShipStation
Hi Charlotte, we’re so sorry to hear about your package being returned. We understand how frustrating that can be. We checked your account and can confirm that you’re currently on our free plan, which allows up to ten shipments per month at no cost, so you haven’t been charged for using ShipStation.
Our team will be following up with you via email soon with more details about the specific tracking number and to help you look into what may have caused the return. We appreciate your patience and the opportunity to help make this right.
Worst online shipping option
This is by far the worst and most frustrating "shipping" service around.
Let's start with the fact that you can not pay for postage labels individually; no you have to add specific amounts into your "account", each time being AT LEAST $10.
Or let's look at the fact that unless you "upgrade" to a verified business account, they put a very strict and small limit on the amount of labels you can purchase ($25) per month!
Or how about the fact that anything left in your account after this limit has been met, Shipstation decides to just keep if you no longer want to use their services
Multiple emails and support inquiries have gone unanswered
The company just wants to take your money regardless of whether they actually provide the service you paid for, and then decide to keep extra money on top of it. Avoid at all costs
29 September 2025
Unprompted review
Reply from ShipStation
Hi Michele, we're sorry to hear about your experience, and we appreciate you taking the time to share this feedback. We’ve reached out to you directly to request more information so we can review your account activity in detail and make sure any remaining balance or billing concerns are handled properly.
To clarify a few points you mentioned: our wallet system is designed to make label purchasing faster and more reliable by preventing failed charges during busy shipping times. Instead of processing a separate transaction for each label, which can cause delays or declines from your bank, the wallet allows multiple labels to be created smoothly from a single pre-funded balance. Many customers find this improves speed, reduces transaction issues, and makes budgeting for postage easier.
That said, we understand the wallet isn’t everyone’s preferred method, and your feedback helps us continue improving the experience. We’d truly like the opportunity to resolve this for you. Please reply to our outreach or contact our support team with your account details so we can assist further.
Worst customer support
I have been a client for years with no major issues until this past week.
My business account has been locked since Saturday September 27th. No customer services during the weekend just automated useless emails. As of today 9/30/25 my issue hasn’t been resolved yet. A Shipstation agent told me to call my bank to unlock my account. What kind of logic is this?
Last week I got charged double $100 at the same time. I have an auto fund with Stamps.com.
I reported it to the bank and got refunded. Since then my account is locked.
How I am supposed to do business now?
No one cares to fix this.
27 September 2025
Unprompted review
Reply from ShipStation
Hi Khadija, we’re truly sorry to hear about the frustration you’ve experienced with your account and the challenges you've additionally encountered. We understand how disruptive this must have been to your business, and we apologize that we did not meet your expectations during that time.
We see that you’ve now canceled your ShipStation account, but if there’s anything we can do to assist with the exit process or address any remaining concerns, please let us know. Our team has followed up with you via email. We genuinely appreciate the time you’ve spent with ShipStation and wish you the very best moving forward.
A Solid Choice
Shipstation is intuitive, unobtrusive, and gets the job done. The interface is frustrating at times, but once you're used to it, it works great.
28 April 2025
Reply from ShipStation
Thank you so much for taking the time to share your feedback! We’re glad to hear that ShipStation is helping for you and your business. We appreciate your honesty about the frustrations you’ve experienced. Our team is always working to make the platform even smoother and more user-friendly. If you ever have specific suggestions or run into any pain points, we’d love to hear them. Our team is reaching out to you via email. Thanks again for being part of the ShipStation community!
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