It works amazing for shipping the product out & managing the shipping process, but when you need to file a claim through the shipper, it really falls apart. There is no real process for tracking claim... See more
Company replied
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What people talk about most
Based on these reviews
Why are shipstation "negotiated" rates costing over 20% more than the normal Shopify rates???!! Shipstation is a ripoff. They make you pay monthly for buggy software and claim they offer low shippin... See more
Company replied
I've been a client w/shipstation (SS) for about 15 years; almost since its inception. Previously I had used Auctane (ebay); it's antecedent around 2010. Jason Hodges the original prog... See more
Company replied
ShipStation is fine when its working. Their security is insane. It's harder to login to my shipstation account than it is my bank, me credit cards, my 401k and more combined. I hate it. MFA is enough... See more
Company replied
Company details
- Ecommerce solution provider
- Courier and Delivery Service
- Logistics service
- Shipping and postal service
- Delivery Company
- Shipping service
Written by the company
ShipStation is the world's leading AI-powered shipping and logistics platform, offering comprehensive, end-to-end capabilities and real-time data-backed insights. Optimize your entire shipping logistics operation and ship smarter with ShipStation. Centralize your entire fulfillment and logistics operations—from inventory and warehouse management to order management and returns—eliminating the need for separate, disparate tools. Set automation rules to save time and money, cutting out manual tasks, speeding up fulfillment, automatically finding the lowest rate, and receiving low stock alerts with inventory syncing. Simplify decision-making and make smarter, data-driven operational choices based on key performance indicators, including inventory levels and carrier efficiency. Gain intelligent, real-time analytics through a dashboard that provides insights into every phase of the fulfillment process, from order creation to final delivery. As your operational partner, ShipStation grows with your business and enables smooth scaling by centralizing, optimizing, and automating as order volume increases. Eliminate the need to hire more staff or add more tools to your stack. For businesses requiring customized shipping workflows, the ShipStation API embeds shipping directly into your platform, automates fulfillment at scale, and seamlessly integrates with complex technology stacks, including ERPs, WMSs, and marketplaces. Gain operational control and meet your delivery promises to delight your customers. Manage, fulfill, and ship smarter with ShipStation, the one platform for all your shipping and logistics needs. Key Features: Order Management: Combine orders across channels and prioritize based on filters, tags, stores, and more. Carrier Discounts Get exclusive discounts from UPS, USPS, FedEx, and more. Cut costs everywhere you ship. Automated Rate Shopping : Automatically get the cheapest, fastest, or best-value shipping option based on your criteria, every time. Fulfillment Automation: Batch, route, and print labels automatically for faster, seamless order fulfillment. Inventory & Warehouse Management: Sync your inventory with your warehouse with AI-powered features. Never be caught off-guard with automation rules that alert you when your supply is running low. Batch pick, pack, and ship so orders move faster with fewer errors. Tracking: Keep customers informed with branded order updates at every step, reducing support calls and building trust. Returns and Exchanges: Retain even more revenue and grow customer loyalty with a branded returns and exchanges portal, more return options, and end-to-end inventory management. Analytics and Reporting: Dashboards to spot trends, monitor spend, and evaluate performance. International Shipping: Ship globally with confidence, with prepaid duties and taxes, customs forms, and more.
Contact info
4301 Bull Creek Rd, 78731, Austin, United States
- shipstation.com
2.9
Average
532 reviews
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
To Hard to Use
To many changes making it really difficult to find how to add an order ... took me 20 minutes and even a chat with a representative to try to find how to QUICKLY add an order ... please try to make it easier to use ... think of the old adage: Less is More!
3 July 2025
Reply from ShipStation
Thanks for taking the time to share your feedback, and we're really sorry to hear about the frustration you've experienced. We understand how important it is to quickly and easily add orders, and we know that recent changes may take some getting used to. This isn’t the experience we strive for, and we appreciate you bringing it to our attention.
If you're still having trouble or would like additional help, let us know—we’d be happy to have someone reach out directly to walk you through it. Your input helps us improve, and we truly value your time and business.
- Hunter
They lost my package and won't stop…
They lost my package and won't stop billing me despite numerous calls and emails... I signed up for a month trial because I needed to ship an ebay package to China and they had the best rate. The package went missing with no tracking info- and they said I had no insurance- despite my having paid for it - and proof of my dropping it off at usps. Ebay thus refunded the buyer. So I'm out $150 plus $10 every month they won't stop billing me. They canceled my account i can't log in to contact chat. Wtf. Chase CC sucks and won't help for some unknown reason I've spent probably 20 hours and $200+ trying to close this account they closed my login access but bill every month it's insane
7 July 2025
Unprompted review
Reply from ShipStation
We're really sorry to hear about this experience—especially the frustration around the lost package and ongoing billing issues. This is definitely not the experience we want for our users, and we appreciate you taking the time to share your feedback.
While we’re not the shipping carrier and don’t have direct control over package handling or delivery, we absolutely want to help however we can. It sounds like there may also be account and billing concerns we need to look into further.
Since we didn’t receive your contact information with this review, we’ll be requesting your details through Trustpilot so a member of our team can reach out directly and assist you.
Thanks again for bringing this to our attention—we're committed to making things right.
- Hunter
Reply from ShipStation
Thanks for the 5-star review! We're happy to hear you're finding ShipStation easy to use and time-saving. If you ever need support or have questions, we're here to help!
- Hunter
Reply from ShipStation
Thanks for the 5-star review! We're glad to hear ShipStation stands out for you. If there's ever anything we can do to make your experience even better, don't hesitate to reach out—we're always happy to help!
- Hunter
Very consistent but not bothersome or…
Very consistent but not bothersome or harassing. Once I spoke with my rep, MK, she was very easy to understand, provided some walk-thru set-up and gave some business ideas. And all were done with very easy to follow direction and patience! Great experience thus far. I’m glad MK is my rep!
25 June 2025
Reply from ShipStation
Thanks so much for the fantastic review! We're thrilled to hear that your experience with ShipStation—and especially with MK—has been such a positive one. We pride ourselves on being helpful without being overwhelming, and it’s great to know MK’s guidance, patience, and business insights made a real impact.
We'll be sure to pass along your kind words to her! If there's ever anything else we can do to support you, don't hesitate to reach out.
- Hunter
OK but too expensive now, and refund time is outrageous.
Functionality was ok for what it was - I was using it as an API link between billing/order systems and my warehouse. Sometimes the connection would drop and you would have to manually refresh. Now they have raised the level of sub payment so much it's not worth paying for. To add insult to injury I have to wait 45 days to be refunded my balance on the account. Stay away if you can.
23 June 2025
Unprompted review
Reply from ShipStation
Hey there, Thanks for your feedback here. Our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations.
We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize.
We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction. We will be requesting your contact information through Trustpilot, and once we have that we’ll have a team member get in touch to discuss options to hopefully help alleviate some of these frustrations you are encountering.
- Hunter
If you sell on a few channels You need ShipStion
Once I found ShipStation it really cut my shipping time in half. I am a small company and $29.99 a month was worth all the time I save.
19 June 2025
Reply from ShipStation
Thank you so much for the kind words! We're thrilled to hear that ShipStation has helped cut your shipping time in half—that’s exactly the kind of impact we hope to make, especially for small businesses like yours.
We’re grateful to be part of your workflow, and if there’s ever anything you need, we’re always here to help!
- Hunter
Easy and Saves lots of $$$
Easy and waaaayyyy less than going through the shipper or any box store.
19 June 2025
Reply from ShipStation
Thanks so much for the awesome review! We love hearing that ShipStation has made your shipping easier and more affordable—that’s what we’re here for.
If there’s ever anything you need, don’t hesitate to reach out—we’re always happy to help!
- Hunter
This company is a scam, go to an established company
This company is a scam. They hook you in to ship which we did a couple times. then in the middle of the night, no joke randomly charged us $250 to which once we called, couldn’t tell us what the charge was for and to get our money back we were told we needed to cancel our account. We cancelled account and probably won’t see our money back.
The software is terrible too. Took forever to get more than one package label when we were shipping multiple of the same box.
Anyway if you want to have to call customer service everytime you want to try to ship something, and then get randomly charged $250 for nothing, give them a try. We found them to be a waste of time and didn’t save money, they ended up stealing money to pad their monthly earnings.
16 June 2025
Unprompted review
Reply from ShipStation
We're really sorry to hear about your experience, and we understand how upsetting unexpected charges can be—especially when they aren’t clearly explained in the moment.
It sounds like what you may have encountered is an adjustment for package variance (APV), also known as a post-billing adjustment. These are assessments made by the carrier (not ShipStation) when there’s a discrepancy between the package details entered at label creation and what the carrier records upon delivery. Unfortunately, carriers apply these charges directly, and while ShipStation passes them through, we don’t have the ability to alter or approve them.
That said, we absolutely want to help you understand exactly what happened and ensure you feel supported. Since we weren't able to locate a support interaction on our end, we've submitted a request through Trustpilot to get your contact details. Once we have that, someone from our team will follow up directly to investigate further and work toward a resolution.
We appreciate your feedback—it helps us improve, and we’d love the opportunity to make this right.
- Hunter
Reply from ShipStation
Thanks so much for the great review! We’re glad to hear ShipStation has been easy to use and running smoothly for you—that’s exactly what we aim for.
If there’s ever anything we can do to help, don’t hesitate to reach out!
- Hunter
Thieves
They took money from me without my authorization then wouldn't refund my money, saying I would have to cancel my account & wait 45 days. I'm supposed to wait 45 days for a refund from someone who stole from me?? Don't do business w/ these guys. Fraudsters! I have received their reply & it is incorrect as I am not waiting for a refund from the carrier; I am waiting for a refund for the unauthorized charge.
13 June 2025
Unprompted review
Reply from ShipStation
We’re really sorry to hear about your experience, and we understand how frustrating and unexpected this situation must have felt—especially when you were just getting started with ShipStation.
It looks like funds were added to your ShipStation Wallet when you purchased your first label. This process is part of our default auto-funding feature, which helps power your included Stamps.com account and access to discounted shipping rates. We completely understand how that might have been unclear if you weren’t familiar with how the Wallet system works.
We also understand that waiting for a postage refund can feel frustrating, especially when you're expecting quick answers. While postage is charged and refunded directly by the carrier, we want to assure you this wasn’t an attempt to overcharge or withhold funds—we value transparency and your trust above all else.
We’d really appreciate the opportunity to make this right and show you the kind of experience we strive to deliver. Someone from our team will be reaching out to you directly to discuss your experience and work toward a better resolution.
Thanks again for your feedback—and we truly hope we can earn the chance to work together again in the future.
- Hunter
Reply from ShipStation
Thanks so much for the kind words! We're thrilled to hear you’re finding ShipStation easy to use and that you're enjoying the variety of shipping options available. That’s exactly what we aim for!
If there’s ever anything we can do for you, don’t hesitate to reach out—we’re always happy to help!
UPS Changed Weight and Stole Money from my Account
I used ship station for about 2 years off and on with ok results. When my orders picked up I had just over 100. There is a section is settings with transactions which you may never open up. Go check there..that is where the issue is. UPS decided that one of my packages would not be 115g as I shipped out, but re-valued the weight at 907g. Which is absolutely incorrect since I only shipped out 2 leather keychains which in fact weighed the 115g I put down. The label also prints out at 1kg on the label so I assumed the price was up to the 1kg..it's on the label!
UPS took 6.63$ from my account, which SS charges your balance. This is a problem since there is no investigation or asking to prove this weight. It is fraud. UPS made up a new weight for my package and charged more for it.
This is scary business practice. If SS cannot find a way to make sure its customers don't get hit with fees and have the shipping companies steal money from its customers how many people are getting money taken from their account wrongfully. There needs to be a way to securely input the weight although I don't know how it can happen.
My experience showed me that at anytime, the shipping company can decide to charge you more and enter into your balance account with SS and just take it out. That is fraud and they stole my money.
SS customer service told me to wait for a response from UPS. That was on March 4. I waited. April I checked in there was no response. June I checked in, now they are telling me that I can only dispute for 90 days. WHAT. Why wasn't I told this back in march? So customer service just led me on when I never could have disputed the money in the first place? Back in march the charge was on January 17, so just shy of 90 days if I was told about the 90 days I would have contacted UPS myself. No I am way over the dispute timeline with no chance of resolution because SS never told me in the first place.
I already cancelled my account when this happened since I couldn't trust them or the shipping company. Now this run around and no help with customer support proves I can't trust SS for my business shipping. It works fine when you don't need help. But have a problem and it won't get solved.
Go check your transactions on your account settings..I wonder if you have ever been billed for a package weight that wasn't true.
13 June 2025
Unprompted review
Reply from ShipStation
Thank you for taking the time to share your experience—we’re genuinely sorry to hear how frustrating this has been for you.
We completely understand how alarming it is to see unexpected charges like that, especially when everything on your end was done correctly. We know you're no longer using ShipStation, but we still want to be fully transparent and helpful—not just for you, but for anyone reading this.
What you described is known as a post-shipping billing adjustment, and unfortunately, it’s something that can happen with most major carriers, including UPS, regardless of whether you ship through ShipStation or another platform. After a shipment is processed, the carrier may reweigh or remeasure a package at their facility and apply an additional charge based on their findings. While ShipStation displays the rate you originally purchased the label for, we don't control these adjustments or collect the difference ourselves—it’s passed directly through from the carrier.
That said, what’s just as important is how those situations are communicated and handled. We're really sorry that you weren’t informed about the 90-day dispute window early on—that’s not the experience we strive for. You deserved clear, timely guidance, and it’s disappointing to know we didn’t deliver that. Your feedback is incredibly important and is being shared with our support leadership team to help us improve.
We’d love the chance to learn more from your experience—if you're open to reconnecting, please consider sharing your contact details through the Trustpilot request we’ve sent. While we understand your trust was shaken, we’d be grateful for the opportunity to show that we’re listening, and that we’re working hard to earn back that trust—whether that’s now or sometime down the road.
- Hunter
Pretty good
Pretty good! New layout is a little hard to use but Old layout is great! I wish they would refer more to the Shipstation community more when looking at things to update and features to ad though!
13 June 2025
Reply from ShipStation
Thanks so much for your review! We’re glad to hear you’re enjoying ShipStation overall—and we really appreciate your honest feedback about the new layout and how we approach feature updates.
We hear you! We're constantly working to improve the platform, and input like yours helps guide those decisions. We agree that the ShipStation Community is a valuable space, and we're always looking for ways to better incorporate customer voices into our roadmap.
If there’s ever anything we can do for you, don’t hesitate to reach out—we’re always happy to help!
- Hunter
garbage
5+ years using this system and it has not improved at all.
Shipstation is consistently problematic. The technical team just send help articles that do not apply to the issue. It has so many bugs and problems. The only thing that is consistent is the terrible customer service knowledge, terrible tech support, and redundant help articles. Be prepared for chronic ineptitude and issues simply getting the system to perform, and blame when it fails weekly.
5 June 2025
Unprompted review
Reply from ShipStation
We're really sorry to hear about your experience and appreciate you taking the time to share your feedback. This isn’t the level of support or performance we aim to deliver, and we understand how frustrating it can be when you're just trying to get things done and run into issues.
We’d love the opportunity to improve your experience and provide more tailored support. We’ll be requesting your contact information through Trustpilot so a member of our team can reach out directly and work with you to address these concerns.
Thank you again for your honesty—we’re here to help.
- Hunter
Excellent Service!
4 June 2025
Reply from ShipStation
Thanks so much for the glowing review! We're glad to hear you're enjoying the service. If there’s ever anything you need, we’re always here to help!
- Hunter
Reply from ShipStation
Thanks so much for the kind words! We're thrilled to hear that you find ShipStation easy to use and that the analytics and support have been helpful. If there’s ever anything else we can do for you, don’t hesitate to reach out—we’re always happy to help!
- Hunter
Easy to work with.
4 June 2025
Reply from ShipStation
Thank you so much for the kind words! We're thrilled to hear that ShipStation has been easy to work with—we work hard to keep things simple and efficient for our users. If there’s ever anything you need, don’t hesitate to reach out. We’re always happy to help!
- Hunter
Greedy and don't care about customers
I've had HTML customized packing slips for years, and today, without any warning, they removed the feature from my account and locked it behind an upgrade. I'd have to pay 2x each month to use this feature I've been using for years. Their customer service is a joke compared to 3-4 years ago. All they've been doing since then is increasing prices and decreasing service and functionality.
Update: they replied to me saying they'd reach out to me about the issues, which they never did. Also, their solution about changing barcode sizing etc has nothing to do with the problem of losing my customized packing slips. To sum up, their reply is totally pointless and a lie.
29 May 2025
Unprompted review
Reply from ShipStation
Hi there,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience — especially how this change has impacted your shipping workflow and your small business. We understand how frustrating it must be to lose access to a feature that’s been a part of your daily process, and we absolutely hear your concerns.
Please know we’re committed to helping make things right. We’ll be reaching out to you directly to assist with adjusting your packing slip so your barcode prints at a scannable size, and you can get back to shipping seamlessly. Your experience matters to us, and we appreciate the opportunity to support you.
– Hunter
That just ripped API away from their…
That just ripped API away from their lower tier subscribers with no warning. Now if I want to keep my API functional, I have to pay $100/month instead of $30. I'll be moving elsewhere asap!
29 May 2025
Unprompted review
Reply from ShipStation
Thanks for taking the time to share your feedback—we truly hear your frustration.
Our goal with recent plan changes — including API access moving to the Gold tier — is to better align our pricing with the value and scalability our platform offers, especially for growing businesses that rely heavily on integrations.
We recognize that for some customers, these changes may feel abrupt or frustrating, especially if you’re not seeing new features that you would utilize. We’re actively working to make the value of each tier clearer, and your feedback helps shape that direction.
We will have a team member get in touch immediately to discuss options to hopefully help alleviate some of these frustrations you are encountering.
– Hunter
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