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Review summary

Created with AI, based on recent reviews

Considering 1,193 reviews, reviewers had a great experience with this company. Customers frequently highlight the reliability and dependability of the delivery service, often noting that packages arrive on time or even early. Many appreciate the consistent communication through texts and notifications, keeping them informed about their delivery status. People are also pleased with the care taken with their packages, with items often arriving in perfect condition and placed according to specific instructions. However, some customers have expressed dissatisfaction with the delivery service, citing issues such as packages being marked as undeliverable or delivered melted. There are also mentions of drivers ignoring delivery instructions, leaving packages in incorrect or unsafe locations, and even concerns about packages going missing or being unaccounted for. A few other people also felt that communication was sometimes an issue, with experiences limited to chatbots rather than human interaction.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. Many customers praise the timely and reliable... See more

Service

Reviewers mention ambiguous feedback about service. Many customers praise the service, highlighting its... See more

Product

Consumers have mixed experiences regarding product quality and delivery. Some reviewers praise the freshness... See more

Order

Users describe ambiguous interactions with order delivery. Some customers report positive experiences, noting... See more

Staff

People report ambiguous experiences with staff. While many customers praise the politeness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Veho has provided deliveries for Hello Fresh in my are for several years. Over all I am very happy with the job they do and they have been responsive when I requested specific delivery instructions a... See more

Rated 5 out of 5 stars

Veho delivers my Factor meals and is usually early or on time. Most of them follow my delivery instructions to put on my side porch. I love all the texts and notifications about my delivery. I only h... See more


Company details

  1. Logistics service
  2. Courier and Delivery Service
  3. Courier service
  4. Delivery Service
  5. E-commerce service
  6. Delivery Company

Written by the company

Veho’s mission is to power the future of commerce by making shipping and shopping work seamlessly for everybody. Veho unlocks the potential of everyday consumers and e-commerce brands to fully participate in the global economy—removing limitations caused by outdated logistics providers and archaic technology. By building an entirely new end-to-end logistics infrastructure powered by technology designed to meet the needs of brands and humans in the age of e-commerce, Veho is reinventing the post-purchase experience. For e-commerce brands, we are the tech-driven shipping partner enabling fast, personalized, and highly reliable shipping—from their fulfillment centers to their customer's doorstep. We created a nationwide network of warehouses and a tech platform that builds optimized routes for qualified crowdsourced driver partners. For customers, we give them control over their delivery experience and empower them to share their feedback—with us and the brands they shop from—helping us all constantly improve. For driver-partners, they get total control over their schedule and visibility into their earning potential on our platform so they can decide what's best for themselves and their families. They don’t need to drive passengers or hustle in line at a restaurant. Delivering with Veho is safe and easy. Today, Veho provides customers and brands an unparalleled shipping experience with an up to 99% on-time delivery rate and 4.9/5 customer rating in over 60 markets and counting. Our brand partners have seen 20% increases in customer repurchases, 40% growth in customer lifetime value, and 8% improvements in net promoter score from customers. We believe “shipping is the new shopping.” Join us in bringing that future to life.


Contact info

4.0

Great

TrustScore 4 out of 5

2k reviews

5-star
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Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

absolute worst

order from Zara but they used Veho for delivery. driver sent me a picture for delivery confirmation which was absolutely wrong address/ wrong building and their website and app has zero way to dispute this. I contacted customer service by text as per instruction and you do not get any answer back. Their drivers as well as company itself are useless and scam

15 May 2026
Unprompted review
Rated 5 out of 5 stars

We get delivery weekly

We get delivery weekly. 5 stars is deserved. Very occasionally there is a glitch, but overwhelmingly, delivery folks follow instructions to the letter. Head and shoulders better than FedEx from my POV.

12 May 2026
Unprompted review
Rated 1 out of 5 stars

Veho is truly the worst ever…

Veho is truly the worst shipping company out there. Their drivers have:
-left my delivery at the wrong address three times.
-Lost it at warehouse once
-Marked my food delivery as undeliverable and delivered it melted the next day
They routinely ignore my delivery instructions and leave the box in the wrong place. They have inputted instructions for their drivers, that they have ignored. Every time, it’s the same. They escalate to a “supervisor” that apologizes and promises that it won’t happen again. Repeat. There are no consequences for their lazy drivers. I sincerely hope they go under and the company dies.

10 May 2026
Unprompted review
Rated 5 out of 5 stars

Consistently excellent delivery service

Consistently had great experience with Veho as the delivery partner for my weekly Factor box. Many delivery drivers have trouble getting in my building (and will just leave packages in the open by the side gate) but Veho drivers consistently know where to find the bldg door and what the door code is so they always deliver my box directly to my unit and leave a me a delivery notification with picture of the package. It’s actually pretty amazing; I genuinely think they are the best delivery service, outside of (ahem) “A”. I always feel relieved when I see that a delivery is being made thru Veho.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Veho delivery personal leave packages on sidewalk.

Veho delivery personal cannot follow simple directions posted on the site and right on the front door. They consistently LEAVE PACKAGES outside the front door of apartment buildings on the sidewalk for anyone to steal. Zero stars until they figure out how to do their jobs.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

A GREAT SERVICE!

VEHO delivers my Factor food delivery order every week. They are timely and my order is always delivered in perfect shape. Their customer service is really responsive to any concern I have.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Veho’ is reliable and I trust them!!

Veho’ is reliable! I can trust when they deliver my package is will be placed exactly where I requested. If there is ever an issue they quick to resolve my concern. I will add I would prefer they deliver my Hime Chef package because FedEx does a horrible job. Excellent customer service and their delivery team is OUTSTANDING!!! Bravo!!

12 May 2026
Unprompted review

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