ShirtbyHand - Germany Reviews 

164
TrustScore 4.5 out of 5

4.7

Große Bleichen 35, 20354 Hamburg, Hamburg-Mitte, DE


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Rated 5 out of 5 stars

I have now ordered multiple shirts at shirtbyhand. I had been measured by a member of staff and have then ordered myself online. I am massively impressed by the high quality of the fabric and also th... See more

Company replied

Rated 5 out of 5 stars

Excellent service in the Hamburg store from Mr. Chazz. Very friendly and no sense of being rushed. He took the time to go through the various fabric choices, colours and finishing touches etc. Shirts... See more

Company replied

Rated 4 out of 5 stars

My experience at the shop in HH was very good. The delivery process was smooth, and I am very happy with the product itself. However, I was disappointed with the handling of VAT. Although I am not dom... See more

Company replied

Rated 5 out of 5 stars

Best tailored shirts in Hamburg you can get! Mr. Chazz is a super friendly welcoming guy who delivers excellent service! Definitely will go back !

Company replied


Company details

  1. Men's clothes shop
  2. Mens Tailor
  3. Tailor
  4. Formal menswear shop

Written by the company

ShirtbyHand setzt einen neuen Standard in der Herrenmode. Beginne mit der Online-Anfertigung deines maßgeschneiderten Hemdes. ShirtbyHand steht für Produktqualität und moderne Authentizität. Eine neue Form maßgeschneiderter Herrenmode. Wir kreieren Hemden, die hochwertig, persönlich und zu einem fairen Preis sind. Versuche jetzt, in nur 2 Minuten dein eigenes Hemd zu erstellen!

ShirtbyHand - Making shirts personal

Written by the company

100% Perfect Fit Guarantee

Fast delivery and 100% Satisfaction Guaranteed!

Free first class delivery direct to your door and the guarantee that you will be happy with your custom tailored shirt.

Of course we hope you love your shirt after arrival. If you don't, contact us over chat or mail. Just let us know what alterations you would like to make and we will take care of the rest.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

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Replied to 100% of negative reviews

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4.7

All reviews

(164)

306 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Hey Santiago,

Thank you so much for your wonderful review! We truly appreciate your kind words and your support. It was a pleasure serving you, and we look forward to welcoming you again soon!

Best regards,
Team ShirtbyHand Hamburg

Rated 5 out of 5 stars

Exceptional service and luxury shirts

I have now ordered multiple shirts at shirtbyhand. I had been measured by a member of staff and have then ordered myself online. I am massively impressed by the high quality of the fabric and also the manufacturing. The stitching is super accurate and very neat, making the shirts real luxery items.
I really suggest to order the fabric samples. I used to order the same shirt but have now discovered other fabrics. My absolute favourites are the shirts form the performance line! Also to add, their customer service is exceptional and delivery times are on time (they state 3 weeks and it has never been longer)

16 March 2026
Unprompted review
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Vielen Dank für deine tolle Bewertung!
Es freut uns sehr, dass du bereits mehrere Hemden bei uns bestellt hast und von der Qualität unserer Stoffe sowie der Verarbeitung so begeistert bist. Besonders dein Lob zur Präzision der Nähte und zu unserer Performance-Linie bedeutet uns viel!

Wie schön, dass du durch die Stoffmuster neue Favoriten entdecken konntest. Genau dafür bieten wir sie an. Auch dass du unseren Kundenservice und die zuverlässigen Lieferzeiten hervorhebst, freut uns sehr.

Vielen Dank für dein Vertrauen und deine Empfehlung. Wir freuen uns darauf, dich auch in Zukunft mit unseren Maßhemden begeistern zu dürfen!

Liebe Grüße aus Hamburg,
Team ShirtbyHand

Rated 5 out of 5 stars

Great service

Great service, amazing price quality and a fun experience

18 December 2025
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Dear Shannon,

Thank you for your lovely review! We hope to welcome you again soon.

Kindly regards,
Team ShirtbyHand Germany

Rated 4 out of 5 stars

My experience at the shop in HH was…

My experience at the shop in HH was very good. The delivery process was smooth, and I am very happy with the product itself. However, I was disappointed with the handling of VAT. Although I am not domiciled in the EU, I had to pay VAT at the time of purchase and again upon delivery. This process should be improved to achieve a five-star rating.

17 December 2025
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Dear Sami,

Thank you very much for your detailed feedback and for highlighting the positive aspects of your experience with us. We’re glad to hear you were happy with the service and the product. We sincerely apologize for the inconvenience regarding the VAT handling and appreciate you bringing this to our attention. Your feedback is valuable and helps us improve our processes. We hope to welcome you again and provide an even better experience next time.

Kindly regards,
Team ShirtbyHand Germany

Rated 5 out of 5 stars

Super kvalitet

Super kvalitet, service og god pris

26 November 2025
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Hi Kenneth,
vielen Dank für Dein sehr positives Feedback . Es ist schön , dass auch unsere treuen Kunden nach wie vor zufrieden sind. Viele Grüße, Dein ShirtbyHand Team Hamburg

Rated 4 out of 5 stars

Great shirts and I love the service in the store

I ordered two shirts and its my second order with ShirtbyHand.
Production- and Deliverytime were suitable and so were the shirts
The adress had a mistake which caused some headache picking them up

2 June 2025
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Hello Ruben,

Thank you very much for your feedback. We are delighted that you are so satisfied with our service and the product. We hope that we can achieve 5 stars with your next order.

Best regards,
Team ShirtbyHand Hamburg

Rated 5 out of 5 stars

thanks you & Book now with Mr.ChazZ

I love wearing the shirts ! My favorite tip of month fabric P4 twill style Berater. Mr.ChazZ

30 April 2025
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Hello Jonas,

Thank you very much for your great feedback! We are very pleased that you are so satisfied.

Best regards from Hamburg,
Team ShirtbyHand

Rated 5 out of 5 stars

Great service and very efficient

Great service and very efficient

13 December 2024
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Hallo Hubert,

vielen Dank für deine super Bewertung! Es freut uns sehr, dass du so zufrieden mit uns bist.

Liebe Grüße,
Team ShirtbyHand Hamburg

Rated 5 out of 5 stars

Excellent service in the Hamburg store…

Excellent service in the Hamburg store from Mr. Chazz. Very friendly and no sense of being rushed. He took the time to go through the various fabric choices, colours and finishing touches etc. Shirts came quickly and were excellent. Fit was very good and fabric quality of a high standard. Will definitely be buying more.

24 October 2024
ShirtbyHand - Germany logo

Reply from ShirtbyHand - Germany

Hello Peter,

thank you for your great review! We‘re looking forward to your next visit. Best regards!

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