Received my order (SGS-13128433303934) in less than 24h, geniune hookah, super well packed, got some presents for free (thank you) as a bonus. Its been a while since an online transaction went... See more
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See what reviewers are saying
I had a very disappointing experience with this website. I received the wrong items, which is why I contacted customer service in the first place. Unfortunately, they didn’t really try to help me a... See more
Best spot it UK for online Tangiers, proper coal and Wookah apparatus. Some job to be done on ‘subscription perks’, but I hope my favourite suppliers will keep the prices smartly reasonable to compens... See more
I’ve been buying from Sisha Gear UK for over 3 years now and I can honestly say they’ve been consistently excellent. I purchased my shisha, the XKAH set, and all my tobacco from them, and every sin... See more
Company details
- #2 of 3 best companies in Hookah Shop
- #38 of 41 best companies in Tobacco shop
- #17 of 17 best companies in Tobacco supplier
Written by the company
Shishagear, Starbuzz, Savacco, Fumari, Tangiers, Hookah, Shisha, Apple on Top, Kaloud Lotus, Khalil Mamoon, Al Fakher, Art Hookah, Blazn Burner, Blue Mist, Double Apple, Overdozz, Alpaca, London, UK
Contact info
East Lane Business Park, HA7 2JD, Wembley, United Kingdom
- 0800 0487458
- cs@shishagear.com
- shishagear.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Superior and Trusted Shisha supplier
Shishagear are consistently excellent. I have never had any issues with my purchases. I am a regular customer. Delivery is fast and prompt. They package the shisha tobaccos really well so that it doesn’t leak during delivery. Their reward system for discounts are also very generous. Very pleased with the company; they are very friendly and response is quick.
Easy and simple to use website
Easy and simple to use website, purchased a replacement base as mine broke.
I think DHL are one of the best delivery services… accurate and fast delivery.
Only downfall.. there were no sweets in my delivery this time aha
Received amazing service!
Received amazing service!
I was interested in purchasing a shisha for my husband as a birthday gift, and I selected one from the website. The seller was thoroughly helpful and went above and beyond for me, and the shisha is also amazing to use.
Will most definitely be purchasing from this site again, and highly recommend to anyone looking to buy a shisha online!
Terrible delivery
Flavours are good. However, used DHL for delivery which was a complete mess. If they continue using DHL as a service provider, I'll get my flavours from a different company. Especially since delivery is additional costs
Excellent service and response was very…
Excellent service and response was very fast. They sorted out my small issue with no fuss. Thank you
I would give 5stars
I would give 5stars. Flavours I ordered were great. Going to order soon again.
Fast and reliable.
Amazing Customer Service
Had a problem with the delivery of my order (no fault of Shishagear). Customer service had been excellent. Quick responses and the problem has been solved easily.
Great service and very good product!
Great service and very good product!! Highly recommend
Very good response,and quick service.
Thank you for quick dispatch and…
Thank you for quick dispatch and excellent service. Goods arrived as expected. Thank you :)
Having never ordered from this company…
Having never ordered from this company prior I was very skeptic, however the product arrived well packaged and high quality. Would definitely recommend
Quick delivery easy to purchase
Great selection of products at a…
Great selection of products at a reasonable price
I was impressed with the efficient delivery , highly recommended
Really happy with my purchase
Really happy with my purchase, a new bowl, mouthpiece etc. Will be ordering again I’m sure.
Great service and speedy delivery
Great service and speedy delivery, excellent customer service, resolved any issues quickly and efficiently, they are now my go to company for all things Shisha.
Quick Delivery and a Small Treat
They are so fast with shipping, I got my order the next day. It even had a couple sweets in there.
I had an issue with a previous order, but they quickly rectified it with a refund.
I would happily do business with them again!
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