Big up the shiva crew for a 10/10 service every time been using them for years now no problems at all highly trusted
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Looking for a couple of hard to find pieces that I could not get anywhere in the United States. These guys were willing to ship to the USA and still offered a fair price. I kid you not within 48 hours... See more
Bought a snuffing kit. When I requested a black kit to be sent they had no issues with my preference. Got it very fast too! Many thanks :)
Company replied
Got my Dynavap m7 at a very competitive price, dispatch was quick no issues at all, my only gripe would be delivery cost on small items, overall a good experience 👍
Company details
- #61 of 119 best companies in Vaporiser shop
- #66 of 122 best companies in Electronic cigarette store
- #19 of 39 best companies in Tobacco shop
Written by the company
Welcome to Shiva Online! We supply many top brands including vaporisers from Storz & Bickel, Puffco, Dynavap, Arizer, Pax,Vaponic,Xmax and Storm. We also stock a huge selection of the best and most unique Bongs available on the market by leading brands such as Chongz, Roor, Basil Bush,C1-Sci Fi, Bounce Grace Glass and many more! You can also pick up all shapes and sizes of rolling papers from leading brands such as Raw, Rizla,The Bulldog, OCB and many more! We also stock some of the tastiest blunts on the market from Juicy Jay, Double Platinum,Al Capone, Cyclone, G-Rollz, King Palm and Royal Blunts for quality roll your own cigarettes. You can also find an excellent selection of smoking products and must have smoking accessories on Shiva Online including Hookah Pipes, Grinders and Rolling Accessories. If it takes your fancy we also provide a tantalising range of sex toys for both men and women, including a wide selection of products from Jessica Rabbit and much more! Please feel free to browse our website and Just give us a call to order and collect from our retail outlet located in Greenwich, Unit 16 Greenwich Centre Business Park 53 Norman Road London SE10 9QF
Contact info
Unit 16,Greenwich Centre Business Park, 53 Norman Road, London, SE10 9QF, London, United Kingdom
- 02082939231
- info@shivaonline.co.uk
- shivaonline.co.uk
4.7
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
best headshop in the uk by far
24 February 2024
ordered a roor glass jar and they rang…
ordered a roor glass jar and they rang me to let me know they didn’t have it stocked , the replacement item they sent me was slightly faulty so i emailed them and within a hour or two paul had sent me another email and sent me another replacement item , the other 5 items i ordered were all perfect and the delivery was very fast overall really impressed with shiva.com and will be using their website in the future for all my glass and grinders etc
1 February 2024
Unprompted review
Reply from Shiva Online
Thank you glad we could get it all worked out cheers
Paul
Great customer service
Great customer service . Lovely staff member helped me with the order as i am useless with technology. Would recommend to others 5 stars . Thank u
22 January 2024
Unprompted review
Reply from Shiva Online
Hi there,
Thanks for the great review, we're happy to help any time!
Many Thanks,
The Shiva Team
Great fast delivery
27 December 2023
Mushroom bong arrived broken
Mushroom bong arrived broken but was able to get a refund sorted very quickly.
26 November 2023
Reply from Shiva Online
Hi George,
Very sorry to hear about the broken product.
We'd be more than happy to help fix the issue if you contact us at shivainternet@gmail.com.
Many Thanks,
GIles
Great range of cool products some I…
Great range of cool products some I can't find anywhere else also free postage 👍
5 December 2023
Unprompted review
Reply from Shiva Online
Thank you
Reply from Shiva Online
Thank you for the positive feed back
Great service.
I emailed the company with a couple of queries regarding my resent order.
I received a very swift reply and my question were answered.
Very helpful, knowledgeable staff. I'll definitely be using Shiva in future.
29 November 2023
Unprompted review
Reply from Shiva Online
Thank you very much for the positive feed back
Didn't like the fact that I've had it…
Didn't like the fact that I've had it less than a week and the bong has already broken, very fragile pipe to say the least, only placed the pipe on work top and it slipped out of my hand at no great height and smashed, not happy at all but hey ho!
22 November 2023
Unprompted review
Reply from Shiva Online
Hi Steven,
Sorry to hear about your experience. Normally we would be happy to offer returns or exchanges on products that are faulty or damaged on arrival. Unfortunately, even the highest quality borosilicate glass is likely to break when dropped from even a low height and so we would not be able to come to such an arrangement in this instance.
Hopefully the problem you have had with this glassware doesn't reflect on our service, and we'd hope you'd reconsider changing your rating.
Many Thanks,
Giles
Fantastic Customer Service - thank you!
I previously had an issue with 2 faulty sprays (manufacturing issues, not the company's fault).
Shiva contacted me and offered to replace the sprays, which they have.
I'd like to say that the customer service I received was fantastic. These guys worked really hard to sort this problem out, and happily replaced the 2 faulty bottles we received.
I'd like to say thank you and I would happily use (and recommend) Shiva again.
18 November 2023
Unprompted review
Reply from Shiva Online
Hi Liz,
Thanks again for amending your review, glad we could help.
Many Thanks,
Giles
Excellent range of RAW products great…
Excellent range of RAW products great customer service and fast delivery definitely buy these products again
27 October 2023
Reply from Shiva Online
Thanks for the positive review!
The Shiva Team
Very fast and problem free experience
Very fast and problem free experience. Love what I ordered and have another order/cart ready to go. Glad to have found your site
26 October 2023
Reply from Shiva Online
Glad to hear you enjoyed the shop, come back soon!
The Shiva Team
as usual you guys on on it
26 October 2023
Reply from Shiva Online
Much appreciated, we'll keep up the good work!
The Shiva Team
Reply from Shiva Online
Thanks for the 5 Star Review, always helpful for our small business.
The Shiva Team
Perfect place for your stoner items!
Great place to buy your stoner related items. Bought a set of scales to use for my kitchen aswel as a very amazing mushroom bong. Don’t have to use it to enjoy the work! You want great deals aswel as great work of art for your stoner items, this is the store for you!
18 October 2023
Unprompted review
Reply from Shiva Online
Thank you for the warm review. We always appreciate customers taking time to give positive feedback fro our small business.
Many Thanks,
Shiva
Ordered a pre-cooler and a downstem for…
Ordered a pre-cooler and a downstem for a new piece. the pre cooler is great but the downstem doesn't quite fit either 18.8mm joint which is a shame. Oh well I only paid a couple of quid for it! Other than that, fast service, well wrapped and packaged, everything was safe and on time. Overall, really happy and will be ordering from these mawfks again
12 October 2023
Unprompted review
Easy website to follow
Easy website to follow, the item arrived on time and I was kept in the loop throughout the whole process.
25 September 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.