Shokbox UK Ltd The Ultimate Bike Box Reviews 

130
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Bought a Shockbox Pro (Chose this version as have internal routing in handlebars etc so no need to remove bars) via an online store. Arrived with no instructions however emailed Shockbox and within 30... See more

Rated 5 out of 5 stars

Fantastic bike box: well designed, easy to pack, rolls like a dream and very robust. Wheel bag system means you don't need to fully deflate tyres, so it's ideal for tubeless. Excellent comm's and s... See more

Rated 5 out of 5 stars

If you are lookng for 100% piece of mind whilst travelling with your bike this box is what you need. Very strong, well padded internally, remains upright when wheeling at the airport (unlike others I... See more

Rated 5 out of 5 stars

Customer service - first class. The boxes and bags look great and can't wait to ship our bikes in them. Did need to contact them regarding the combination locks - we didn't see the card enclosed - but... See more

Company details

  1. Bicycle Shop

Written by the company

Shokbox is the ultimate cycle protection system, our hard case is manufactured from a unique blend of polyethylene, it provides a high level of strength and security when transporting your bike overseas. Manufactured and engineered in the UK, the Shokbox bike box was designed for cyclists, by cyclists.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

130 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(130)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Satisfied by the box itself but…

Satisfied by the box itself but unsatisfied because of the different between price in £ (Livre) and euros which has been explained by the transport.
So the transport from england to france is close to 100 euros (personnally i don't think so, it is a huge.
After that i had to pay for the airport taxes which was not included, also a huge for 15 kg. it is inadmissible.
Finally if i have to buy a new one i will take another manufacturer

18 February 2023
Shokbox UK Ltd The Ultimate Bike Box logo

Reply from Shokbox UK Ltd The Ultimate Bike Box

Hi Philippe,

I was really sorry to see your review on trust pilot, we work hard to maintain good customer relations and pride ourselves on feedback. I was not aware of the issues you have experienced and wanted to take the time to write to you. Unfortunately, shipping costs are something outside Shokbox’s control.
Since the UK separated with the EU, and with the inflated shipping costs during the Covid pandemic, we are all left with higher shipping prices worldwide.
To add to that, it is important to note that large parcels are not charged based on their actual weight but rather by a matrix they call volumetric or cubic weight so 86kg

Rated 5 out of 5 stars

Ordered Sunday night

Ordered Sunday night , “ with a discount deal “
Arrived Tuesday , seems strong and sturdy and rolls well , some reviews
State it’s quite heavy but feels fine .
I’d trust my summer bike to this box and that’s saying something !

15 March 2023
Rated 5 out of 5 stars

Very friendly, helpful & expedient :)

From the moment of contact to delivery, they were very friendly, swift and on the ball, it was actually the MD who I spoke to (without knowing until afterwards) and he answered all my questions and was frank and upfront, I'd just missed a February deal they had on, but he said to say I'd spoken to him, and they'd honour it, which they did, and the box itself came super quick, within a few days! hopefully the box is as good as the service lol, it looks good in my living room lol but my trip isn't until October, to really test it.

1 March 2023
Rated 5 out of 5 stars

Fantastic service

Fantastic service - I had a very tight window in which to receive the box in order to take it with me. The team went out of their way to make sure I got it. Have flown long haul with the box and it’s been great.

25 February 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic bike box

Fantastic bike box: well designed, easy to pack, rolls like a dream and very robust.
Wheel bag system means you don't need to fully deflate tyres, so it's ideal for tubeless.
Excellent comm's and service, with queries answered immediately and delivered (to Ireland) in just a few days.
Highly recommended!

27 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Personal service was great I needed it to be delivered a week further on, no problem.
The shokbox was delivered the week I asked for. It looks to be great quality, well designed and constructed. I feel confident that it will be up to the rigours of air travel.
Mike

16 February 2023
Rated 5 out of 5 stars

First class service from Martin to make…

First class service from Martin to make sure I got the box in time for me to travel. Great product - sturdy, light on its wheels - which rather neatly rotate whichever way you choose to go. Recommended.

5 February 2023
Unprompted review
Rated 5 out of 5 stars

Impressed!

A very sturdy unit which should serve me well for a number of years! The service from Shokbox was great in that they despatched within a day of receiving my order.

3 February 2023
Rated 5 out of 5 stars

Great customer experience

Purchased a Shokbox Classic and was offered a free upgrade to a Shokbox Premium by Martin. Quickly dispatched and arrived within the week. The robust case has three layers of foam to protect my bike and is large enough to securely fit a 62cm Madone (with a few tweaks).
Would definitely recommend.

19 January 2023
Rated 5 out of 5 stars

Excellent customer care and service

Excellent customer care and service. Martin kept me informed and responded promptly to my questions. Shok-box premium, in my opinion, is a well designed case. There is a slight weight penalty at 13.5kg (which includes the wheel bags and padding) however the case itself looks to offer 'bombproof' protection. Looking forward to using it.

12 January 2023
Rated 5 out of 5 stars

Shokbox premium - red

I ordered shokbox premium in red. The travel case is excellent quality, comes with wheel and accessories bags and three layers of foam padding. The anti-crush system is great and stops the wheels contacting the bike when closing. Overall I am very happy with the product.
Ordering was simple and shipping was very fast. I had the case arrive 4 days after ordering and they shipped from the UK to NYC very quickly.

18 January 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look