Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law firm
  2. Conveyancer
  3. Lawyer
  4. Property lawyer

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Hannah and Nicole were great throughout…

Hannah and Nicole were great throughout the entire process. Really good communication and always happy to help. Would recommend to anyone moving house.

24 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased to hear Hannah and Nicole communicated clearly throughout and were always on hand to help. We appreciate your recommendation.

Rated 4 out of 5 stars

I have had excellent service and…

I have had excellent service and feedback from Georgia Waddell, she kept me informed

30 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. It’s good to hear Georgia kept you informed and provided a high level of service throughout your transaction

Rated 5 out of 5 stars

Lauren Elliot and the team were…

Lauren Elliot and the team were brilliant throughout the whole purchase process making everything as straightforward as possible. Lauren always answered the phone and was very responsive on emails.
Thank you so much.

30 April 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave feedback. We’re pleased Lauren and the team were responsive and helped make your purchase as straightforward as possible.

Rated 5 out of 5 stars

First class communication (thank you…

First class communication (thank you Vasiliki Samuels) and all-in-all a smooth and painless process. Highly recommended

29 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad Vasiliki’s communication helped ensure the process ran smoothly. Your recommendation is appreciated.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Swiitch throughout the sale of my property.
The process was handled efficiently from start to finish, with clear communication at every stage. Georgia Waddell was particularly helpful, always responsive and proactive in keeping everything moving forward, which made the whole transaction much smoother and less stressful.

Exchange and completion were managed professionally, and I always felt well informed and supported during the process.

I would definitely recommend Swiitch to anyone looking for a reliable and efficient conveyancing service.

28 April 2026
Unprompted review
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Reply from Swiitch

Thank you for such detailed feedback. We’re pleased Georgia was proactive and helped keep everything moving through to exchange and completion. It’s good to hear you felt well informed throughout.

Rated 5 out of 5 stars

Very professional service

Very professional service, quick and efficient, no hassle. Beth helped us through the process and made everything as easy as possible.

28 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your comments. We’re pleased Beth was able to guide you through the process efficiently and make things straightforward.

Rated 5 out of 5 stars

Pleasant team

Pleasant team, answered our questions and being a first time buyer helped us a lot !
Would recommend highly.

28 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased the team were able to answer your questions and support you as a first-time buyer.

Rated 5 out of 5 stars

Excellent, efficient and highly professional - recommend!

Naj Sheikh, Paralegal with Swiitch has been excellent at proactively keeping us updated regarding the dale of our property. Any documentation has been dealt with within 24hrs and many issues resolved without the need to even contact us. I have never has the experience of selling a property (nearly 10 times) and calling a number and the person answering and dealing with the issues so efficiently.

27 April 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. We’re pleased Naj’s proactive approach and efficiency stood out and helped make the sale process smoother for you.

Rated 5 out of 5 stars

Highly recommend them service was…

Highly recommend them service was fantastic any problems always got an answer .Superb service

27 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased to hear queries were handled promptly and that you were happy with the overall service.

Rated 5 out of 5 stars

Excellent Conveyancing

Excellent and professional service by Liam Cook, very diligent and quick response time. This is the second time I have used Swiitch and Liam for conveyancing.

27 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your continued trust. We’re pleased Liam once again provided diligent and professional support, and we appreciate you returning to Swiitch.

Rated 5 out of 5 stars

First home purchase

Swiitch was great during the process of buying our first home. Shauna Hanlon was really supportive and proactive throughout the process for which we are forever grateful

1 August 2025
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re glad Shauna was proactive and supportive throughout your first home purchase, and we appreciate your kind comments.

Rated 5 out of 5 stars

Sam Malony was the primary point of…

Sam Malony was the primary point of contact for me. She explained all the details and sorted out all the legal aspects associated with the purchase even though there were a lot of challenges.

31 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re pleased Sam was able to explain the process clearly and manage the legal aspects effectively despite the challenges.

Rated 4 out of 5 stars

Great experience

Our paralegal was Leanne Pearce. Leanne was very helpful in the final stages of our house purchase. Leanne was quick to respond to emails, supported our understanding of key terminology with requests from our buyers solicitors and enabled a very smooth process throughout. If we had any questions, Leanne was always willing to help.

30 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased Leanne supported you effectively in the final stages and helped ensure a smooth completion.

Rated 5 out of 5 stars

Would recommend

Jasmine Hardie was so helpful throughout the entire process. Smooth, and speedy with diligence and care!

24 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad Jasmine provided helpful and efficient support throughout your transaction.

Rated 5 out of 5 stars

Superb experience from the team at…

Superb experience from the team at Swiitch. The team is clearly very experienced and has ‘seen it all before’, which gave us great confidence throughout the process. Thank you Stuart Angus, Alex White and colleagues!

10 April 2026
Unprompted review
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Reply from Swiitch

Thank you for your comments. We’re pleased Stuart, Alex and the wider team’s experience gave you confidence throughout the process.

Rated 5 out of 5 stars

Brilliant Company

Regan was very helpful, punctual and professional from start to finish. Will highly recomend Swiitch as a brilliant firm to deal with.

24 April 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your feedback. We’re pleased Regan provided professional and reliable support throughout your matter.

Rated 5 out of 5 stars

Smooth conveyancing experience

Swiitch made the whole conveyancing process smooth and easy for us. Communication was great, and constant and they always replied to queries promptly. Very helpful and friendly

24 April 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased communication was clear and consistent and that the process felt straightforward for you.

Rated 5 out of 5 stars

Excellent service throughout my first house purchase.

Excellent service throughout my property purchase from Naj Sheikh. Professionall, reliable and helpful. Made my first house purchase go quickly and efficiently. I would definitely recommend him to other.

27 March 2026
Unprompted review
Swiitch logo

Reply from Swiitch

Thank you for your review. We’re pleased Naj supported you through your first purchase efficiently and helped keep everything on track.

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