Swiitch Reviews 4,519

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 840 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often mentioning that communication was clear, prompt, and kept them well-informed throughout the process.

What people talk about most

Staff

Reviewers consistently mention positive feedback about staff, highlighting their helpfulness, efficiency, and... See more

Service

Customers had positive experiences with service. Many reviewers praised the professionalism, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the quick and... See more

User experience

Consumers find the user experience to be positive, with many describing it as straightforward, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big thanks to Swiitch for making our house purchase glitch free in record time ! We were under pressure to move quickly and Alex White, our dedicated contact offered us regular updates and a hassle... See more

Company replied

Rated 5 out of 5 stars

I have just exchanged and my point of contact at Swiitch was Joy and Daniel. I wanted to say from the first to last email Joy and Daniel have been super helpful, patient and consistently replie... See more

Company replied

Rated 5 out of 5 stars

SWIITCH were recommended to me by the estate agents, LHB. ... and working together they made the process of selling my property an amazing experience. My handler, Meg Axisa, was so helpful over the... See more

Company replied

Rated 5 out of 5 stars

Overall, a good experience. We recently bought our first house, and Switch assisted us with the conveyancing. The whole process was very smooth and straightforward. Anjina Joseph, our point of contact... See more

Company replied


Company details

  1. Law firm
  2. Conveyancer
  3. Lawyer
  4. Property lawyer

About Swiitch

Written by the company

Swiitch is the new name for Shoosmiths’ conveyancing services.

About us

We recognise that every client is unique, and every conveyancing transaction is different. Whether you are taking your first steps on the property ladder, buying your dream home, upsizing, downsizing, selling or re-mortgaging, we are here to make the legal side of the conveyancing process as quick, efficient and as hassle-free as possible.

Award winning

We won National Conveyancing Firm of the Year and Residential Property Team of the Year at the British Conveyancing Awards 2023.

Client service

We strive to provide exceptional client service by being:

• Easy to communicate with: direct dial phone numbers give you straightforward access to us and we offer advice in plain English, taking time to explain the conveyancing process to you

• Approachable: we are open seven days a week and weekday evenings for your convenience

• Personal: you will have a dedicated Conveyancer and assistant, who will be your first point of contact

• Transparent: we offer fixed fees wherever possible, only requiring payment on successful completion of a transaction

• Secure: we provide secure, online access to view progress in your transaction, and you can transfer documents and information quickly, easily and safely.

Free quote

Use the free conveyancing calculator on our website to find out how much your move is likely to cost.

Contact us

Call or email us to discuss your next move

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beth and the team at Swiitch were…

Beth and the team at Swiitch were fantastic in ensuring our house purchase went through quickly and painlessly.
Definitely recommend to others.

24 February 2026
Unprompted review
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Reply from Swiitch

Thank you for your recommendation. It’s great to hear that Beth and the team helped your purchase progress smoothly and efficiently. We appreciate you choosing Swiitch and taking the time to share your experience.

Rated 5 out of 5 stars

Great experience

Swiitch were extremely communicative, proactive, and professional. Our conveyancing team (Yas Nezirai and Daniel Wilkins) were brilliant and made buying a house pretty straightforward. Pricing was similar to or lower than quotes we received from other providers. We would highly recommend Swiitch and would certainly use them again.

18 March 2026
Unprompted review
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Reply from Swiitch

Thank you for such a detailed review. We’re pleased that Yas and Daniel provided clear communication and proactive support throughout your purchase, and that you found our pricing competitive. Your recommendation is very much appreciated.

Rated 5 out of 5 stars

Highly recommend

Simran Kelai at Swiitch has been brilliant to work with through our conveyancing process. Having previously dealt with a poor conveyancing solicitor in the purchase, the service we received from Simran was worlds apart. I would highly recommend!

16 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. It’s great to hear that Simran provided a noticeably higher level of service and made such a positive difference to your experience. We appreciate your recommendation.

Rated 5 out of 5 stars

Simran from switch was one of the most…

Simran from switch was one of the most kindest knowledgeable hard working conveyancer I’ve had the pleasure of working with.
At times when things weren’t going right she was on the case straight away cannot fault her service thankyou Simran

18 March 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing this. We’re pleased that Simran’s knowledge, responsiveness, and commitment helped keep things moving when challenges arose.

Rated 5 out of 5 stars

Great client service from Alex White…

Great client service from Alex White and the team at Swiitch. A complex property sale with many in the chain, that went through very quickly and was well managed.
Thanks very much and will be working with you again.

18 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re glad Alex and the team were able to manage a complex chain efficiently and bring the sale to a swift completion.

Rated 5 out of 5 stars

Alex was proactive

Alex was proactive, communicated regularly and accurate in everything he did. Thank you Alex.

17 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your comments. It’s great to hear that Alex’s proactive approach and clear communication stood out.

Rated 5 out of 5 stars

Excellent service for sale and purchase

All the people we worked with on our sale and purchase were responsive, helpful and friendly (thank you Vasiliki, Liam and Connor). The team worked to turn things around quickly and really showed up the other lawyers in our chain. I'd highly recommend them.

6 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your recommendation. We’re pleased that Vasiliki, Liam, and Connor were responsive and helped progress both your sale and purchase efficiently. It’s great to hear the team made a clear difference within the chain.

Rated 5 out of 5 stars

Jack (Moyse) was very helpful and easy…

Jack (Moyse) was very helpful and easy to talk us through the process of buying our property. Thank you very much for all your help. Totally recommended!

18 October 2025
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re glad Jack was able to guide you clearly through the buying process and make things straightforward. Your recommendation is much appreciated.

Rated 5 out of 5 stars

Great service from Yas and Daniel

We would like to say a huge thank you for the fantastic service and all the support we received throughout the entire process.
This review especially reflects the excellent work of Daniel and Yas-their professionalism, responsiveness, and dedication truly stood out at every stage.
To be honest, we were very positively surprised by how smooth and easy the communication was. While researching the home-buying process we came across many opinions saying that communication with solicitors can often be poor, which made us quite worried at the beginning. However, our experience here has been completely different.
From start to finish, everything was handled efficiently and with great care. We started the house-buying process on 17th November 2025 and received the keys on 2nd March-which is impressively fast, especially considering that the sellers were not always cooperative and tended to delay the process. We also want to mention that our friends recommended this firm to us and they were absolutely right- it was definitely worth it. We are truly impressed with the quality of service and the overall experience. We would not hesitate to recommend Yas and Daniel and the entire Swiitch to others.

2 March 2026
Unprompted review
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Reply from Swiitch

Thank you for such a comprehensive review. We’re delighted that Daniel and Yas provided consistent communication and support, particularly given the challenges within the chain. Completing your purchase so efficiently is a credit to their efforts, and we really appreciate your recommendation.

Rated 5 out of 5 stars

Joy and Daniel were fantastic

Joy and Daniel were fantastic throughout the purchasing process, even when we had difficulties with the upward part of the chain they were both very efficient and caring to our needs and helped keep the move on track.

17 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased that Joy and Daniel supported you through the difficulties in the chain and helped keep your purchase progressing.

Rated 5 out of 5 stars

Recommend 👍🏻

Ryan Blake was my contact and he kept me informed through the (really) lengthy process, more so than my estate agent. He was polite, courteous and professional, gave prompt replies to any queries I had. I would highly recommend.

10 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad Ryan kept you well informed throughout what sounds like a challenging process and responded promptly to your queries. Your recommendation is greatly appreciated.

Rated 5 out of 5 stars

Swiitch/Owen Fitchett. excellent choice for conveyancing.

We had Owen Fitchett dealing with our conveyance regarding our sale. We have sold numerous properties over the last few years so we’re aware of the potential delays with searches, correspondence etc etc! Owen exceeded our expectations with regards to keeping us updated with the progress on a weekly basis. We had no need to chase him and he completed our enquiries with professionalism and thoroughness. I would definitely use the company and Owen for future transactions. Many thanks

17 March 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. It’s great to hear that Owen exceeded your expectations, kept you regularly updated, and handled your sale with such professionalism. We appreciate your kind comments and future recommendation.

Rated 5 out of 5 stars

Very happy with the service received…

Very happy with the service received from Jay and Olivia. Completed on my house purchase last week. They did clearly review the title documents in detail and asked questions of the sellers solicitors. And they kept the ball rolling and kept me informed throughout. So happy.

12 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your feedback. We’re pleased that Jay and Olivia carried out thorough title reviews and kept things moving through to completion. We’re glad you were happy with the service provided.

Rated 5 out of 5 stars

Very smooth efficient service and…

Very smooth efficient service and completed in timely manner. Will definitely be using them again.

15 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your review. We’re glad the process was handled smoothly and efficiently, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

The conveyancing of our property was professional throughout

The conveyancing of our property was relatively uncomplicated but Swiitch handled the transaction in a very professional and competent manner. From the first aborted sale through to the successful completion of the second sale, Naj Sheikh was helpful, informative, timely and friendly in our dealings. In short, a thoroughly professional handling of our affairs. Thank you for that, Naj.
Additionally, this excellent service was subject to an extremely reasonable charge.
I can only add that I wouldn't hesitate to use Swiitch again and would be happy to recommend them to friends and family.

16 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your detailed feedback. We’re pleased that Naj provided professional, timely, and friendly support throughout both transactions. Your recommendation means a great deal to us.

Rated 5 out of 5 stars

We used Swiitch for our house sale and…

We used Swiitch for our house sale and purchase and Liam handled our account brilliantly. There were a lot of stops and starts but his professionalism and calm manner made it as stress free as it could be. Massive thanks!

10 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your comments. We’re glad Liam’s calm and professional approach helped reduce the stress of what can be a stop-start process.

Rated 5 out of 5 stars

Aqeelah Vanat looked after our house…

Aqeelah Vanat looked after our house sale and did a superb job considering all of the unusual challenges and obstacles... very professional and would highly recommend Swiitch and Aqeelah Vanat

13 March 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave this wonderful feedback. We’re really pleased to hear that Aqeelah was able to guide your sale smoothly despite the unusual challenges along the way. We truly appreciate your recommendation and are glad you felt well supported throughout the process.

Rated 5 out of 5 stars

Great service! Thank you Shauna! 😎🙏

I had the pleasure of being looked after by Shauna Hanlon from Switch throughout my purchase. Shauna was my conveyancer for my house purchase and I could not fault her service. She always responded to any email or query I made straight away. She was professional and pleasant and made my experience non stressful. Thank you Shauna I would not hesitate to recommend your services.
Dean S.

6 March 2026
Unprompted review
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Reply from Swiitch

Thank you for sharing your experience. It’s great to hear that Shauna’s quick responses and supportive manner helped make your purchase feel straightforward and stress‑free. We appreciate your recommendation and are glad we could assist you through the process.

Rated 5 out of 5 stars

Shauna from Switch solicitors

My experience with Switch has been excellent and I’m extremely happy with the service I received.

Shauna Hanlon, was my solicitor and she was brilliant throughout. She was friendly and always kept me updated.
There were a few complications with my flat but she sorted everything and the sale felt like a smooth process.
Whenever I contacted her, she responded in a timely manner. I couldn’t have asked for anything more. Shauna was amazing!

Thank you switch and thank you Shauna.

11 March 2026
Unprompted review
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Reply from Swiitch

Thank you for taking the time to leave such detailed feedback. We’re so pleased that Shauna kept everything moving for you, especially when complications arose. We’re grateful for your review and happy the process felt smooth in the end.

Rated 5 out of 5 stars

I would recommend switch

I would recommend switch, We encountered a few hurdles, but Naj handled everything with total professionalism and kept me informed at every milestone.

13 March 2026
Unprompted review
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Reply from Swiitch

Thank you for your recommendation. We’re really glad to hear that Naj kept you fully updated and handled the hurdles with professionalism.

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