Shop Novara Reviews 

Have been going back and forth with email as their non-stick pan is far from that. They will only respond by offering 20% refund and a voucher against another product which I am definitely not going to do.

Has anyone had any luck getting their money back as the pans are clearly not fit for purpose?

The product is fine. More expensive than I think it should be, but information re delivery etc is pathetic, I felt totally ignored. The gap in time (with absolutely no info about any likely delay) between first and second item being delivered was not acceptable.

I originally bought 1 of the 26cm pans & a second by mistake, as a Christmas gift for my husband & he absolutely loves it! Cooking is better than any other pan we've ever owned and the washing of the pan is so incredibly easy that instead of returning the second pan, we kept it.
Samantha from customer service was fantastic. Thank you for making a great product!

I'm quite unimpressed with the non stick characteristics. I'd say the pan sticks more easily than pans I've paid 60% less for.

I think there might be a bit more of a technique to using the pan, like lower heat, not turning the food too quickly but even applying these principles I would not but a pan from Novara again.

I was seduced by the marketing strategy of Novara into buying a Purclan Hybrid Pan. The Pan arrived in a reasonable time, it was well packaged and looked a quality item. I unpacked and secured the handle in place, seasoned the Pan exactly as instructed. Unfortunately, that is the end of the good points. My first experience was to fry some chicken in oil, that's when I realised that it was a very poor quality item. The chicken stuck to the Pan, the colour changed to black then had to be scrubbed to get clean. Super sticky for fried eggs, no heat distribution around the pan, I have to move it around the heat source regularly to heat the whole pan up. In my opinion it is a total scam and judging by
other reviews a waste of time trying to return. Needless to say I cannot recommend this Pan, it may well be heading for the bin soon. A complete waste of £65.00 that I can't really afford being a pensioner!

Although I had read some negative comments about Novara, I decided to take the plunge and order from them. My first shipment went missing. I contacted them and a replacement was sent immediately. The product duly arrived and I told them this. I had a very nice letter from Matelyn which was very refreshing.
My overall impression is that the product has a long way to come but if you can handle waiting tgem I recommend Novara
Malcolm

Absolute rubbish did not work after the first use I contacted Novara but was only offered a reduction on the moneys I paid of 15 pounds rather tham a return.
I threw it away as was absolutely useless

I ordered a knife sharpener in 2025. It hasn't arrived and Novara will nit refund my card or complete the order.
Very poor customer service.

Reading through all the negative comments can definitely be scary, especially when you’ve already purchased a product online without checking the reviews beforehand. While there were some lapses in communication, my personal experience has been positive overall. The products I ordered—two pans and lids, purchased separately—arrived exactly as described. Everything was well packaged, delivered without any issues, and the quality has been good so far.

This product is better than equivalents. This is my second purchase. The customer service is excellent. I made the mistake of putting in my old address. They managed to correct it after the transaction had completed. Going the extra!

They will suck the joy out of your Christmas gift. What they send you “looks” good, but doesn’t perform. The ends are supposed to be different grinding grit, but they aren’t marked and they feel the same. My knife got no sharper. NO SHARPER! And if you try the product, they will refuse to give you your money back. STAY AWAY!!!!!!

Avoid! Poor quality over priced pans. Mine arrived from China faulty. I’ve been trying to get a refund ever since without any success.

I bought 2 of these frying pans for £155.95 as they were advertised as being non stick but I tried to fry an egg without oil as led to believe you could but alas no for that kind of money expected something special waste of money contacted them twice by email requesting a refund and got no response from them so I’ve contacted my bank to request a refund from my credit card not buying anything ever again from the internet

Bought two sizes and been using these pans regularly, seasoned both pans properly, and use on sn induction hob.
Excellent pans and really non stick, no cool spots, great for steak, egg's, homemade burgers and fish.
I have bought several products from Novara and each time the products have arrived when stated, been of good quality and very reasonable pricing.

Updated review
I gave a glowing review in January. I’m not too proud to say I was wrong. Pans are now sticking like crazy. Don’t waste your money. They aren’t non stick - and yes, I did look after them and used them properly.

Ordered a pureclad pan, took 4 weeks to arrive and once I'd received I realised by the product quality that these were cheap chinese imitations of the real thing. Used the pan as directed for first use and everything sticks to it. Eggs, meat, chicken etc etc, you name it, it sticks even when using more than required oil. These are most definitely not non stick pans! We've had cheap pans that were better. Very disappointed and don't even try to contact their customer services, they're worse than the pans they sell. Stay away and don't be fooled by the false advertising and flashy social media posts. 0 Stars, if I could

My experience of this company is extremely poor. The wrong size pan arrived and after a month of chasing for return instructions, I finally received an email with details of an obscure address in the US to return the item to with no return label, which is unacceptable. I would not recommend buying anything from this company.

If I could recommend 0 star I would !!
Do not order from this company they delivered 2 n half weeks late!!
Handle to pan was missing I have been disputing with the since December they want me to pay for the return of the Pan even tho they sent pan out with missing parts !! It is of no use was a present and is obviously way to late to gift now even if they did send handle out !!
Their customer service is really poor I have never dealt with a company so bad in my life !!
Save yourself the hastle and do not order from this company !!!!!

Rubbish product. Customer service don't reply which is rude and Im not happy. Don't buy.

Took my money and nothing arrived. They send a shipping link which is in a totally different area and hasn’t moved for 2 weeks. They also didn’t reply to my emails. And there’s no phone number for customer services. Nor company name on the website. I’ve handed it over to my credit card company fraud team.