EE Store Reviews 

I purchased the PS5 Call of Duty: Black Ops 6 bundle, but there was no voucher included in the box. I contacted EE about the issue and received a generic response a few days later, advising me to “look properly” for the voucher and, if not found, to contact Sony directly.

That was the extent of their support and no real effort to resolve the issue, and no link or contact details for Sony were provided. The response felt dismissive and unhelpful, showing a lack of genuine customer service.

I’m very disappointed with the experience and will be taking my business elsewhere in the future.

The TV was easy to order, clear communication of order and delivery dates. Delivery arrived within agreed time slot, securely packaged and works perfectly.
The cost of the TV was significantly cheaper than other online retailers.
Overall impressed with my first purchase

I stupidly thought that purchasing some thing from the EE store would be a good thing as I thought they were a good uk company, boy was I wrong!

I purchased a blue Ps5 controller for my daughters birthday later this month and I was sent one that had previously been opened before it was sent and the box was all smashed up. I tried every phone number and eventually I got told that I can't speak to anyone on the phone about my specific order, you can only talk about the purchases of phones and Internet services on the phone, the guy on the phone wouldn't even put me through to the relevant department as he said they won't speak to me unless I had a order number that started with different digits to mine.

I was told I could only email my issue and to ask for a refund as I'm not happy buying a product that has clearly been opened before I received it as the sticky tab was completely dry when I received it. I asked for a refund and they they completly ignored my pictures that clearly show it had been opened before they stuck my order details on the box and they said that I have to pay to return it if I want a refund. I'm going to have to do that as I don't know what damage the controller nay have as there's no reason it should have been opened.

The customer services are terrible and it's ridiculous that I can't even speak to anyone. I will never be using EE again after this and wouldn't recommended anyone buy anything that isn't phone or mobile as you won't get any kind of help sorting out any issues you have. I've been trying for over a week now to sort this out but the best answer I've got is to pay for my return postage if I don't want to buy a used item.

No issues at all ordering from ee store. But they do need to look more closely at their delivery companies. DPD sent a photo of a lay-by over a mile away from the delivery address and said they’d left a calling card at that location but you can’t contact anyone. Had to have redelivered to collection point which delayed the delivery and added an 8 mile trip

Ink cartridge has not arrived after a week, when it should have been within 3 days. Tracking link supplied is not recognised by Royal Mail Tracking. Have contacted EE Store Customer Services, but no response.

Ordered a tv. A few days later, their private courier contacted me to organise delivery. They couldn't give me a specific time, just dates which was really frustrating because I aren't at home all day. This was a big frustration. EE are almost uncontactable too - you can email them but it takes them 4 days to reply. I wasn't impressed with this service and will consider other retailers the next time I need to order something.

Very happy with the product and service. Fast delivery and the items were as described.

REF DIGITAL VOICE ADAPTOR
Speed of delivery was good - however, try as I might it will not connect to existing router

I ordered a UPS for Digital Voice. The item delivered was not as described and would not perform function required.
E-mail sent via their link which gave a 16 working hour anticipated response.
20hours ( over four calendar days) later they sent a request for feedback. Feedback for what? They haven’t done anything.
I will now try to return the item and then find a more reliable supplier.

!st class service, fast deivery. Device does what it says on the box. No problems at all.

I wanted a simple Canon ink cartridge. EE was about 25% cheaper than anyone else. Incredibly it arrived within two days and free delivery. So good I ordered two more!

Ordered a PS5 controller however when it arrived the package was heavily damaged and torn. Controller itself seems fine but would not order from EE again as they or their delivery partner do not ensure products arrive in good condition to the purchaser.

Awesome service, great product and perfect communication
EE have never let me down

Very happy this came as a voucher so I picked the laptop case I'm very happy with it so smart good protection came free with no cost not even postage thank you

I placed my order on the 8th August for next day delivery and I am still awaiting this. i have spoken to customer services twice who couldn't help me because I placed the order online via the shop. i have emailed the shop but have heard nothing back either and no orders can be found online when trying to trace the delivery details even though I have the sales invoice and order confirmation emails. This was a birthday gift which is now going to be given late unfortunately

Awful service. I bought a new iPhone on 04.08.2025 and it was meant to be delivered on 07.08.2025; the package is lost in transit (parcel force) and nobody seems to care about it. I have emailed and phone EE multiple times but no solution has been offered to me. I’ve been told this has been raised with the courier and once they reply, EE will let me know. I don’t think I should pay for someone else’s mistake. It’s been over a week and it’s so frustrating that nobody cares and the customer is the one to pay for it. 100% not recommended. Steer away from EE store.

I've bought a WD hard drive from the store. The whole experience was good as it should be. The item was well packaged to protect from the delivery torture, delivery time was also acceptable. No issues at all.
Finally, the price of the item was the cheapest one all around.

I tried to contact EE using their on line chat facility. Unfortunately I couldn’t wait long enough for them to start the chat so i asked if they could email me the instructions manual for my new tv and left the chatroom. They very kindly emailed the manual as requested

Firstly, delivery attempt was made for my order but apparently they couldn’t, though everyone was home. It did get delivered after two days although that is not the problem. The problem is how the order arrived, the product box was in bad condition as they did not use protective packaging and didn’t look like it was handled cautiously.

Poorly set out and explained I ordered the wrong part