While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Worst customer service ever! Still waiting to hear back from a supervisor, going on two weeks…yes, two weeks. They have a separate department for return issues that’s open like 4 hours a day and when I tried to call, the phones didn’t work. Will never spend another dime on their products. Plus am getting family to stop shopping there.
I was introduced by a friend that their company's products are easy to use, and big companies don't have to worry about after-sales service. But they disappointed me very much. I buy more skin care products from them because the production date is too close and I find that I buy too much and I can't use it up in the right time. So I chose to return the product, but their company received the returned product for three months. The product is not damaged or has any problems, they no refund my money for three months.Apparently they don’t really care about their customer but just wanted to take your money. I will never buy from them ever again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
