Lina Stores - Online Shop Reviews 

1,145
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful range of fresh Italian products, delicious meal kits, and charming gift items available through the website. Consumers also mention that the online ordering process is completely straightforward and easy, while the goods arrive safely in secure and delightful packaging. However, some customers also noted frustrating issues with unexpected delivery delays, which occasionally disrupted plans for important family events and birthdays. A few reviewers experienced extended transit times that negatively affected the overall condition of perishable goods or resulted in missing items from boxes.

What people talk about most

Product

Consumers find product quality to be outstanding, expressing general satisfaction with the delicious food and... See more

Delivery service

Clients share positive opinions on delivery service, noting that orders generally arrive on time and are well... See more

Quality

Customers consistently report satisfaction regarding the exceptional quality of the food and products.... See more

Order

Users describe positive interactions with order, highlighting that the process is straightforward, quick, and... See more

Service

Reviewers highlight positive aspects of service, noting that staff go above and beyond to help customers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience shopping online with Linastores. There is a huge range of Italian produce, a mixture of Lina Stores own & branded Italian companies. The site is easy to navigate and each product has... See more

Rated 5 out of 5 stars

Excellent service. Choice of delivery day was SO helpful and goods arrived on time. Well packaged and of course beautifully presented. All items purchased as gifts so unable to comment further but... See more

Rated 5 out of 5 stars

Ordered some delicious goodies online / for delivery (having previously visited the shop in person, many many times…) Ordering was quick & easy and the beautifully packed items arrived v soon after p... See more

Rated 5 out of 5 stars

We had the vegetarian Valentines meal. The food was lovely and fresh- the to ato sauce smelled divine as we opened the pack! The portions were generous; a huge jar of olives and plenty of cheese! T... See more


Company details

  1. #17 of 39 best companies in Grocery delivery service
  2. #24 of 46 best companies in Catering food and drink supplier
  3. #44 of 68 best companies in Corporate gift supplier
  4. #236 of 373 best companies in Gift shop

Written by the company

Founded in 1944 Lina Stores is one of the UK's oldest Italian delicatessens. It still operates from the same location in Soho, and has recently birthed multiple Italian restaurants in London. Homemade pasta, sauces, meats, cheeses, antipasti and more are now available for delivery nationwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,145)

73 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Delicious home made pasta sauces

The quality of the products and the great service is always top notch. The home made sauces are delicious. The only reason I gave 4 stars is that the picker gave me 10 products, 7 pasta sauces and 3 packs of sausages, that were out of date either 2 or 3 days after delivery. Luckily I noticed and they all freeze very well.

16 August 2024
Rated 5 out of 5 stars

Delicious focaccia sandwiches

Delicious focaccia sandwiches delivered on time and in lovely packaging - also left us the crates to transport them to our picnic which was so useful. Would definitely order these again.

15 August 2024
Rated 4 out of 5 stars

Lina Stores are fab, DHL delivery less so

Fabulous food & service from Lina Stores but disappointing delivery service from DHL
Delivery is meant to be 9am - 6pm but our order was delivered after this time ( we had delays with our last order too)
On opening our order, the cool packs were very wet and the food boxes were almost warm. The packet of biscuits that were on top were soggy at the bottom of the packet. I put them in the airing cupboard to dry!
I guess the box had been in a van all day.
I raised this with Lina Stores & they responded promptly & apologised, offering a full refund or another order for free. This is very kind of them but I don't want them to be out of pocket so have just asked for refund on delivery & I hope they can get this back from DHL.

9 August 2024
Rated 5 out of 5 stars

Excellent food and service

The order initially did not arrive in time, but Lina stores and their excellent customer services dealt with it promptly and went over and above to ensure we had the order. The products are excellent and we have been really pleased with the delicious food and with their customer support. Thanks so much for your amazing food and service.

26 July 2024
Rated 5 out of 5 stars

Amazing quality and flavour

Ordered from Lina stores online. Extremely delicious food! Fresh pasta was amazing! Salami were all so delicious too, you can’t get that stuff in UK supermarkets!! Same with the cheese. Not even expensive for the quality and care, especially if you see some prices nowadays, this is literally the jackpot!! I’m so happy I found this place, can’t wait to try their restaurants as well asap! Best Italian in the UK no doubt!!!

3 July 2024
Rated 5 out of 5 stars

Beautiful food

the food looked so appetising and attracted everyone to eat - we had overordered we thought but it was all devoured during the course of our workshop day - it was truly lovely food in all ways - so fresh, generous amounts and tasted of real Italian flavours - Cheese and Meat platters are exeptional!! Lina Stores also made a special effort to deliver to us as we had ordered late!

19 June 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look