Maxon UK Reviews 120

I’ve just spoken to a very rude customers service staff to check for a refund I didn’t get. He not only screamed all the time as well as he expected me to guess that he wanted the last five digits of the order number when he asked for “the order number”.
Told me very impolitely to contact my bank and said Amazon never fails in issuing a refund which is a joke. He was absolutely not helpful at all because all he said in a loud incomprehensible speech was already written in the apps… Moreover they sent me defected items… to me Amazon is a cheater.

Rida is so helpful and quick response

How do I thoroughly uninstall Maxon Red Giant Universe from my macOS 15.5? The instructions they gave me used terminal and a code package they provide...which is risky and dodgy. Any advice. Oh and this company is basically running a scam. DO NOT GET MAXON!

I recently started a project that required a couple of effects from the RG Universe package, so I paid for a months subscription at £32. A couple of days later, I realised that I also needed one additional effect that's not included in Universe, so I looked to try and upgrade my licence to RG Complete, but there was no longer an available option to do that. So I was forced to pay an additional £86 for a fresh RG Complete license.
I contacted Maxon to ask for a refund for the RG Universe license, because RG Universe is included within RG Complete, and there's no reason why I would be paying for that twice. And they flat out refused. They had an almost gleeful attitude at having caught me out, and being able to charge me twice for the same thing, and me not having any power to do anything about it.
This is just the latest on a long line of issues with Red Giant ever since they've been taken over by Maxon. Constant crashes. Licenses randomly disconnecting themselves in the middle of rendering. Installers not working. Purchases not showing up in the Maxon App.
At one point I inherited an After Effects project with dozens of instances of Particular. The version of Particular I had installed was .001 version out from the version used to originally create the effects. And it completely removed all of the settings from every instance of the effect. Meaning I had to manually rebuild every single instance in the new version, because the previous version had been removed from their available downloads.
I've been an Editor for 15 years. I used to love using these plugins, but now I dread it, every single time. Every single other post production professional I know feels the same. Just an absolutely awful company comprised of scammy little shysters. I'm at a point now where I'd rather turn away work that requires using these plugins than ever have to deal with them again.

Awful predatory company slowly swallowing up developers and ripping of customers.

I am also in the camp of red giant plugins being unusable: on perpetual license, still the software shows as unlicense/with watermark.

the new app I barely functional and does not offer any option other to funnel you towards upgrading.

I also have a cinema4d 21 and zbrush 22 perpetual licenses and as far as I am concerned, these are the last versions. will not give this scum company a single cent. rather go back to autodesk, which is saying something.

mcgavran ruined the company, I am pretty sure.
go with blender, davinci and other alternatives. this company is garbage and not to be trusted.

check out reddit for the red shift and red giant issues. nothing like being on a deadline with sudden licensing issues and slow support.

Useless plugins that never work now!! I've spent $1000s of dollars on Red Giant plug-ins through the years, and I can't get any of them to work since Maxon bought out Red Giant. Every single time I try to use a plug-in, I get the "red X" through my video and have to spend an enormous amount of time logging in, trying to make sure the license is working. EVERY time I re-open Premiere or After Effects this happens, and customer service just keeps telling me to re-install the plugins, most of the time that doesn't even fix the issue, this company doesn't care at all about Red Giant costumers with perpetual licenses!

Terrible customer service - be very careful the company doesn’t care about customers and will do anything to grab your money - read the small print and make sure you know what you are buying / signing up for. I was miss- sold a “lifetime perpetual” license for a single plugin - they changed their model and stopped supporting what I bought as “lifetime perpetual” and told me if I wanted access a version that worked I’d need to subscribe to their bundle which has loads of different plugins I don’t need and costs $75/month (I originally paid $199 for the single plugin). I spoke to the head of their support team who was unhelpful and just repeated the same line previously stated by colleagues. I guess it’s not the support team’s fault they must just be following the party line which is clear to con customers for every penny and don’t offer them any fair and reasonable resolutions to get access to products they have already paid for in good faith.

Thank you guys so much for having a free student account. That helps a lot!

4x tried to get some one on the phone!!!!! between 13:34 and 14:42mins i always get kicked out of the line.......
one, if not the worst customer orinted companies EVER!!!! don't try to ask them something, u'll never make it there.
just pay and leave them alone!!!!

BEWARE! Hidden Software/Malware
After uninstalling their software the programms are still on the pc hidden and secretly running on your machine. The removal is extremely Time consuming and the only thing that most of the victims really helped was a fresh windows install.

Literally the worst customer service in the creative software business.
I'm a legacy Red Giant customer and I paid a lot for my Magic Bullet suite.
Now the Maxon installer I'm forced to use won't install, and now I have zero access to the very expensive software I purchased (I'm grandfathered in pre-subscription era, or at least thats what they told me ages ago...).
I've tried reaching out on their website and over email, and i get nothing in return.
In the current year there are far more affordable options out there to the Magic Bullet suite and other Maxon products, for a fraction of the cost no less.
I'm going to try to either get access to my software or get a refund, because if I can't I'm out over $1500.
DO NOT DO BUSINESS WITH MAXON, especially if you're a small production house or an owner/operator. They'll fleece you and leave you to twist in the wind.

The staff members are thugs and totally unprofessional. They will lie to the customers. They don't follow any legal procedure.
If the staff come to your store, simply boot them out. Most of the time they refuse to show their ID or warrant. Such a bu11sh1t company.

I can not work anymore. I spend my hours installing and uninstalling, synching licenses back and forth and writing to customer service to report the numerous bugs

Cinema 4 d lite is absolute zero, nothing is working as it used to before with old interface. waist of time and energy.

Maxon seems to have little regard for legacy Red Giant customers. Their recent new requirements for Maxon login and transitioning all legacy software to the Maxon Application Manager has been a nightmare. I have spent the last several hours trying to rid my projects of the red x watermark on previously purchased Red Giant products. I still cannot get Universe to load properly in Premier Pro. I need to uninstall Universe just to be able to open up Premiere. Very frustrating!!!! It would be much easier to simply walk away from their software (Colorista in particular) if it weren't for the fact that I will now need to completely redo all color in any old project that I need to open and revise. I strongly recommend against anyone using their products unless they are willing to pay their high monthly fees.

completely dumb and stupid, you cant even sign in plus you have to wate way too long after a failed login. Wow. cant express how much i hate this stupid app

Tried to subscribe but they don't consider UK or England to be on the list no it's not possible to pay:/ hah

Maxton is forcing me to repay pluggings I bhought many years ago from Red giant and they have taken payements from my account that I have never given permisson to. They also manipulate the renewal button, even I have chosen not to renew.

why do you guys even try to hide the uninstall.exe?!?!?!