Appalled at the service.....the £174 Jacket of second grade quality has been returned, yet countless of emails sent because there is NO TELEPHONE CONTACT.....Refund!!!!!! Still waiting.
Company replied
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See what reviewers are saying
I ordered a cap for my son and paid for next day service, the next day came and the cap didnt. i emailed in my disappointment and was refunded the difference and a standard apology stating the refund... See more
Company replied
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited.... See more
Company replied
Exceptional items of clothing, made me an incredibly happy little Italian. Reminded me of Mother special bolognaise sauce from back home. Every day I cannot wait to finish, get home and take it out fo... See more
Company replied
Company details
Written by the company
The Official Online store of the Mercedes-AMG PETRONAS F1 Team featuring the widest range of 100% Official merchandise. Shop the latest driver collections including the seven-time World Champion Lewis Hamilton and Grand Prix winner, George Russell. We’re committed to offering the very best experience for our fans across the world and welcome your feedback.
Contact info
Mercedes-Benz Grand Prix Limited , NN13 7BD, Brackley , United Kingdom
- customerservice@mercedesamgf1.com
- shop.mercedesamgf1.com
3.4
Average
262 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from MERCEDES-AMG PETRONAS F1 Team
Marco, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Karyn, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Abigail, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
First order wasn’t received but…
First order wasn’t received but Mercedes kindly refunded this after an investigation. I reordered and paid for next day delivery. Received by dpd delivery next day, thank god my son was super excited. He loved building it and will be buying more to add to his collection. Product is of good quality and came nicely packaged.
13 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Sabiha, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Change of delivery company
Overall it was pretty good. It arrived even faster than predicted.
But I never got a notification or something similar about the change in delivery companies from DPD to Hermes.
14 March 2024
Great Lewis cap
Great Lewis cap, and his last one with Merc, so certainly a collector’s item.
14 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Mark, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Mick, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Akash, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Mike, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Eddie, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Sharon, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Ivy, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
It was very good as I’ve shopped from…
It was very good as I’ve shopped from them before to buy merchandise and it’s a high quality can’t complain and would fully recommend to any F1 fan who’s looking for merchandise
21 February 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Brian, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Excellent quality and fast service.
14 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Trudie, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Aleksei, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Really impressive website
The website was really easy to navigate with clear pictures. Delivery was also really quick and they kept me informed of my tracking information. There was also an option if an item was out of stock, to be emailed when it was available again.
1 March 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Emma, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
The way the order arrived was great
The way the order arrived was great, they were kind enough to make the box with the team colors, I loved it, I will buy again
22 February 2024
Reply from MERCEDES-AMG PETRONAS F1 Team
Willians, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Phill, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Margaret, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
Reply from MERCEDES-AMG PETRONAS F1 Team
Sabha, thank you so much for taking the time to review us. Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do. We’re humbled by your support and truly appreciate your continuous trust in us. We’ll continue striving to provide exceptional results on and off the track.
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