Motogb Shop Reviews 

234
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company. Many consumers point out that orders arrive exceptionally quickly, are carefully packaged, and match descriptions perfectly every single time. People truly appreciate the helpful staff, straightforward ordering process, and wonderful competitive prices available across various products. Customers frequently mention the reliable service and smooth overall purchasing journey from start to finish. Though some customers experienced delivery delays or missing items, others noted minor product inconsistencies. However, a few reviewers also mentioned receiving items with unexpected sizing discrepancies or surface defects on parts. These buyers felt that communication and quality checks could be improved regarding specific accessories and apparel.

What people talk about most

Product

Users describe positive interactions with product, highlighting great quality, perfect fits, and comfortable... See more

Delivery service

Consumers find delivery service to be efficient and satisfactory, highlighting a strong consensus regarding... See more

Quality

Clients share positive opinions on quality, highlighting well-made items such as comfortable boots, warm... See more

Order

Reviewers highlight positive aspects of the order process, noting that transactions are simple and... See more

Service

Customers report overwhelmingly positive experiences with the service, highlighting excellent communication,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This product sounds great and looks spectacular , however there is one slight problem for the newer model of the voge r125. The sensors that attach to the exhaust for the new voge include 2 of them w... See more

Company replied

Rated 4 out of 5 stars

Everything ran smoothly, ordering delivery etc. Nice hoodie good material. Only disappointment was for the money it costs I still had to go and pay more money for the back protector as it doesn't come... See more

Rated 5 out of 5 stars

The service was outstanding with a speedy delivery and secure packaging. The jacket fits perfectly and was purchased at an incredible price. Everything was flawless, with no problems or grievances.

Company replied


Company details

  1. Motorcycle shop
  2. Motorcycle Equipment Store
  3. Motorbike parts shop

Written by the company

Motogb Shop is an established E-commerce retailer of motorcycling gear, clothing, parts & accessories. We primarily function as an online shop where you can find all the equipment and merchandise you need. We offer help around the clock and are always happy to offer our customers useful recommendations. We provide full customer service and free shipping in the UK.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

234 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(234)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A1 quality item

A1 quality item, rear luggage rack.

10 November 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thank you!

Rated 5 out of 5 stars

Alpinestars Drystar Gloves

I ordered a pair of Alpinestars gloves for my husband, good quality, a fair price and dispatched quickly, well packed and I would use this retailer again for future purchases.

7 November 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Mandy!

Rated 5 out of 5 stars

Great Service

The order system was straightforward, ordered late Friday, delivered Tuesday, item as described, 15% cheaper than anywhere else

17 October 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thank you!

Rated 5 out of 5 stars

Great gloves

Great gloves, Quick Delivery, good communication 👏

6 October 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Nicholas!

Rated 5 out of 5 stars

Great seller

Recommend this seller, quick and good service

9 October 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Neil!

Rated 3 out of 5 stars

Disappointing

Product ordered was as described and service was very good with fast delivery as well. However on the right hand side decor it had plainly been sitting on the shelf for some time as the 3D adhesive would not retain its position due to the 😒😒

29 September 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Nigel, we're sorry to hear there was an issue with the adhesive. If you would like to pop an email over to shop@motogb.co.uk, we can try and resolve any issues still outstanding.

Rated 5 out of 5 stars

Excellent service

Excellent service; quick delivery, well packed; the jacket is a perfect fit and was at a fantastic price. Spot on, no issues or complaints

9 September 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Nigel!

Rated 4 out of 5 stars

This product sounds great and looks…

This product sounds great and looks spectacular , however there is one slight problem for the newer model of the voge r125. The sensors that attach to the exhaust for the new voge include 2 of them where as on this downpipe system there is only one place for one of the sensors to go leading in one of them being loose , if you have a model from 2024 or earlier I would recommend , where as the 2025 model I’d suggest other options

8 September 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Neo. Sorry to hear about the issues with the exhaust sensors.

Rated 5 out of 5 stars

Great company

Great company, Screen fairly priced, quick delivery, well packaged.

26 August 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thanks Kurt!

Rated 5 out of 5 stars

Excellent product at half the price of…

Excellent product at half the price of any other company! Fits perfectly. I’m loving these engine protectors.
Fast delivery and a bargain.

10 August 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

We appreciate the positive review, thank you!

Rated 5 out of 5 stars

Superb jacket fits like a girdle hides…

Superb jacket fits like a girdle hides the beer belly

Great quick service and well worth the money

Well done 👍

29 July 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Eddie, we're thrilled you've had a positive experience with us, thank you for the review!

Rated 5 out of 5 stars

Fast delivery of a great product

Fast delivery of a great product. Half the price of same item from other retailers. I half expected the item might be not as good but it was just as good as the others I'd seen. On top of that I phoned MotoGP today for technical advice on a different matter & they were very helpful with advice & were prepared to spend time. Well done

28 July 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hi Ken, we appreciate you taking the time to write a positive review! Thanks!

Rated 1 out of 5 stars

Shop didn't refund full amount when couldn't supply order.

12/5/25 ordered a Revit Sand 4 jacket online, paid £459.98 and received confirmation.
13/5/25 received email as now not available due to a system issue. Also offered a Sand 5 jacket in a different colour. Order cancelled.
14/5/25 received refund of £439.98.
21/5/25 I emailed to point out the £20 charge.
6/8/25 Despite repeated emails I am still waiting full refund.

12 May 2025
Unprompted review
Motogb Shop logo

Reply from Motogb Shop

Hello David, we're sorry to hear you've had a negative experience with us.

Just to go over a few points, firstly, we apologise for the stock issue initially causing this problem, as you mentioned, we offered a replacement jacket. It appears after some investigation that you had not replied to our shop@motogb.co.uk email, rather emailed our accounts team in response. You may have accidentally replied to an email regarding the initial payment confirmation, which is automatically sent from the accounts team email address.

Our shop emails are checked throughout the day, every day, however our accounts team may not pick up on/notice an email meant for our shop team as they do not typically speak with customers.

We can confirm the refund error was just that, an error. We take full responsibility for this mistake with our system and have now processed the outstanding £20.00 refund.

Again, we apologise for this inconvenience and the time taken to have this resolved. We will be in touch via email for further information.

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