Porsche Shop Reviews 19

Honestly shocked at how awful the experience with Porsche has been, genuinely embarrassing for a brand with such a prestigious reputation.

I was sent the wrong item, and no return label was provided. Mistakes happen, and this would have been easy to forgive if the issue had been resolved promptly. Instead, after nearly 3 months of repeated chasing, and being fobbed off, I still have not received a return label.

Every time I follow up, I receive the same generic response: “We’ve shared this with the relevant department and will let you know when we hear back.” After 2.5 months, this excuse wears extremely thin — all that is required is a simple return label.

I also asked whether a refund could be issued while they sort out their internal issues, but was told no. As a result, I’m left with a product I never ordered and remain out of pocket, with no clear resolution in sight.

Porsche…
Launch a car to 60mph: 2.5 seconds
Refund a customer: 2.5+ months

Embarrassing.

A deeply disappointing experience with the Porsche Online Shop, showing how the idea of “premium” seems to stop at marketing.

I tried for several days to purchase a discounted item, but due to a technical issue on Porsche’s system, the order could not be completed. The issue was clearly on their side and was fully documented with screenshots, proving my good faith. Once the technical problem was resolved, the price had increased — and Porsche simply washed its hands of the situation.

There was no willingness to find a fair solution. No discount code, no dedicated link, no commercial gesture of any kind. Practices that even very small and basic e-commerce companies handle routinely. Porsche does not.

After multiple email exchanges, I only received polite, pre-written responses with no substance and no concrete resolution. In other words: many courteous words to say that the customer does not really matter.

It is frankly unbelievable that in 2025 a brand like Porsche still shows such a rigid, outdated and unfair approach to customer service.
Customer care completely unworthy of the brand and of the prices it claims to justify.

This experience will certainly influence my future purchasing decisions.

Do not buy from here. Ignore requests, gas light, liars and cheats.

Shame there's no zero star!. Trying to buy a porsche 718 backpack for our son. He's very proud to be a Porsche owner. If the rest of their service is as poorly designed as their website, and so poorly supported (couldn't complete payment, phone support suggested "try another browser, Firefox should have no problems), then God help Junior when there is a real issue to fix. We don't have a house number (it's a name) and we don't have an apartment. But the website demands it. If I cheat a bit to accomodate their lack of web design knowledge, the bank at this side doesn't recognise the address and rejects payment. More than an hour trying to make a purchase is NOT acceptable. Get your act together Porsche!!!

Returned back whole order and after can't get refund, they're just ignoring requests. Terrible customer experience.

I ordered an iphone 16 pro max case for my husbands birthday and paid via Paypal back in May. The amount for the item was £70.00 GBP but I was charged £82.99 (£12.99 tax/customs).
When I received the item and gave it to my husband for his birthday, we realised that the iphone case did not fit his phone and so returned it as requested. All of that was fine, return was received and I had confirmation via email of the date of return and a note telling me when I should expect my refund for whichever service I used to pay for the goods 9it was Paypal).
I had confirmation of the return on 24.6.25 and still I have not had a refund of any sort, even though it is now 25.7.25, one whole month after them receiving the returned case back! I have sent several emails asking for the refund and indeed received an automated and personal reply to each email sent, but still no refund. I have had apologies off the different people responding to my emails and notes that they are looking into my refund, but still no refund!! I have now raised a complaint with Paypal to hopefully get my money back through them as I am getting nowhere with Porsche!!! I am seriously disappointed in Porsche as a company and expected more from such an elite brand.

True Score = ZERO. Trying to return an item - failed to provide a "DHL returns label" or an "enclosed envelope" for it as their documentation said. AND paperwork states I must have a PROFORMA INVOICE to return the item - they failed to include one!!!
AND DHL do not collect; I have to take time out of the business to drive 45 mins away to a DHL drop-off place!! NEVER AGAIN. How can Porsche be so bad?

3 orders. Shipping takes over a week from order every time, and they are one of those places that report an item “shipped” when it’s actually just had a label printed. Porsche please fix this horrendous off brand experience

With out doubt one of the worst retail experiences ever. Goods did not arrive and after extended period I have given up. Total lack of any help at all despite multiple emails. Will never use again. Dreadful.

I have been trying to return an item for days. They didnt send me a returns label as their documentation said. I have written to them 3 times asking for a label and each time just get a link to request one which just brings up an email request. Be warned! All items come from Germany and thanks to brexit you have to export if back to germany

The most appalling service, I have been trying to return an item that arrived late and is awful. I have emailed 20 times and called after repeated promises of help no one has.

Absolutely rubbish service !!!
Absolutely rubbish service !!!
Ordered some valve caps more than 3 weeks ago, DHL shipment details showed they haven’t received the item yet, wrote number of emails to Porsche no replies, phone calls no answered !! I will not buy from them again

My wife bought me a leather belt from Shope. Porsche.com for my birthday a couple of years ago. Literally, wore the the 3 times in 3 years. The other day I went to put the $395.00 belt on and noticed that a tiny screw was missing that attached the buckle to the leather belt. I reached out to Shop. Porsche.com and for all practical purposes they told me to "pound salt". The screw probably cost less than a penny as well as me ever purchasing a product from them again. BTW I own Two Porsches.

Refuses to emit an invoice after the payment is completed. Crazy answers received from customer support about the subject.