REM-Fit  Reviews 

From placing my order to my first sleep on the mattress it was quick, it was easy. The courier kept the lines of communication open & the mattress was delivered on time. The mattress itself is a premium mattress, it is comfortable & supportive & the icing on the cake, it is affordable. For me this was money well spent. I would highly recommend REM fit 5000 luxury elite

Great company, with a fantastic product. The delivery was painless and the mattress is as they say. It’s such an upgrade from our old one. Super comfy, cooling and supportive all at once. Highly recommend.

A quality product offering value for money. Easy ordering process and the two free pillows were a bonus. I would recommend REM-Fit based on my experience.

My purchase of a mattress from REM-Fit has been first class. All their departments work together to ensure the customer has the best ordering and delivery experience. The back-ache I woke up to every morning has gone proving that the "400" mattress lives up to their claims. Thank you REM-Fit.

From the delivery and removal of our old mattress to the comfort and support of the rem-fit mattress itself the experience has been fantastic.

The perfect balance between high-level body support and plush comfort. It provides optimal spinal alignment without feeling overly rigid, ensuring I wake up completely refreshed and pain-free every morning. I would highly recommend it to anyone looking for a mattress that offers the perfect balance of firmness and targeted back support. It has significantly improved my sleep quality, giving me a restful night's sleep with zero morning stiffness. It's truly worth every penny.

Really great pillow. I no longer wake up with a slightly stiff neck and shoulder. I sleep more soundly.
I can't fault the company, they sell quality products which actually work and help your body become more aligned. Thank you

I used Remfit because of the excellent reviews they receive. I have not been disappointed. A good choice of products, easy ordering, prompt delivery and good customer service provide great value for money

Brilliant quality, very good customer service. My original order went missing in transit and as soon as the courier had confirmed they had lost it another was one was dispatched. Overall very happy

Had an issue with my mattress purcahse.
One quick phone call got everything sorted. Thankyou so much.
Also, just to add, love the work these guys do with the British Heart Foundation.

I ordered a mattress on Wednesday evening and requested to cancel the order following morning via their online messaging service as the company have no telephone number. It took until the following Wednesday to actually have confirmation my order was cancelled from a member of staff.

I was contacted by four assistants before this was resolved, their communication was confusing and you can only contact via email which is incredibly slow. Any reply from them takes a day or two. The company tried to charge me a cancellation fee for the order despite never dispatching anything too which seems ridiculous given you can return the mattress free of charge after trialling it.

They eventually did cancel the order and not charge me anything, but I would say the entire experience was unnecessarily long, their communication was very unclear and confusing and has completely put me off ever using them.

I’ve ordered from another provider online who dropped the price of their mattress once it had been dispatched, one phone call later and they’d refunded the difference and it was deliver in two days time. The contrast between the two companies has been huge!

I’ve only give two stars as the last assistant to confirm my refund was pleasant and resolved the issue, but it should not have been a problem to begin with.

The whole process from choosing which mattress we needed, to placing the order, receiving delivery and opening the package was seamless.

The quality of the mattress is superior to anything else I’ve ever slept on. Incredibly comfortable and I no longer wake up with back pain or discomfort. Not the greatest sleeper either but have found that my sleep quality has started to improve after just a few weeks with this new mattress.

I’m lying on it now. We’ve had it a week and it’s made a real difference all ready. We love it and we are comfortable, well supported, and cooled. The best decision I’ve made in a long time was buying this REMfit mattress

I purchased what I thought was a rem sleep 3000 and 1 slim charcoal pillow. I received a rem sleep 400 and 6 VERY thin charcoal pillows.

The mattress is as hard as a rock and the pillow is completely unsuitable and unused along with the 5 extras I received.

I have various serious spine issues and thought I was going to receive a medium tension mattress. It is not!
I have tried to contact remfit repeatedly, they have admitted it is the wrong mattress and have offered a £100 refund gesture for it. I have asked them repeatedly for a refund in full as they have a 100 night money back guarantee but they just keep ignoring me.

They have however said I can have a refund for the pillow if i take all 6 in there giant heavy box to a parcel drop off. This would be all very well if I could lift the damn box!!

All I want is for them to collect there items and refund me as they advertise on there website and I am entitled to under consumer rights. Instead I am stuck in a continuous chat bot loop being told I need to speak to a human agent.

If you value your time and money buy a mattress from somewhere else!

My husband is due to have back surgery very soon, so on 12.06.26 he ordered and paid for a new mattress. Was promised delivery within five to ten working days. Six weeks later, we are still waiting. No contact from them, and no phone number available to contact.

He’s emailed them numerous times, and each time there has been a different excuse - out for delivery already, then order lost, then new batch about to be manufactured and would be ready for 20.07.26. Still no mattress!!

UPDATE: I am furious to update that, despite REM-Fit organising a delivery for today, we still don’t have a mattress! They sent a pillow, a mattress protector, a waterproof sheet and a pillow protector. What an absolute shambles! No reply to emails again.

To add insult to injury, in the intervening six weeks, we’ve received emails asking for feedback on how much we were enjoying our mattress.

The delivery experience was satisfactory but we observed that a quarter of the bed springs were noisy and squeaky on the first day. The company advised a 30-day waiting period despite the obvious fault. This is likely to worsen over time particularly when the mattress is turned at the top end and throughout the night the noise will be beyond irritatingThis is totally unreasonable and not in line with UK legislation which allows for a complaint to be made from the outset. Not after 30 days It is also concerning that the company is blaming me for the fault when I had previously pointed it out from day one for a so called premium mattress it's not acceptable regretting having any dealings with this company

Best mattress I have owned
Unbelievable so comfortable and supportive i have had me best nights sleep in years suffer from loads of joint pain and the mattress and mattress topper are amazing

Had an issue with wrong item sent out and Amy in customer service was terrific went above and beyond
Highly recommended company great products and fantastic service to back it up

Awful, absolutely awful customer service. I placed an order for next day delivery Tuesday evening. Fully expecting this to be sorted on Wednesday and received Thursday. When I received no dispatch notification on Wednesday, I queried this on Thursday. I got a response from "Lucy" (Which just turned out to be AI) stating that it can't even find my order and instead tried asking me about an order placed 3 years ago!

After speaking to "Lucy" on Thursday morning, they told me I would be passed on to a human to speak to - however I have not heard anything from anyone at the company since despite chasing twice. Their products aren't cheap and they shouldn't gate keep customer service behind a poor implementation of AI.

I've asked for confirmation of shipment or my money back and have received neither.