REWE Onlineshop Reviews 

The first time that I use the Rewe lieferservice and I am satisfied with it. Very punctual, at the time stated in the order, all requested products well packed, and polite delivery driver.

I was at home with guests. The order was for the diner with the guests. The driver couldn't find the bell but it was totally easy to find it.Then he didn't call by phone to ask for. He left. So I called the customer service and no one could tell the driver that the should stay at the door so that I can open it because he was too stupid to find the ring. The service told me that there is no possibility that the driver came back to us because he is already six minutes away. I offered to drive to the driver to get my order but same problem. Not possible. So I pushed the case to some social networks and will push it to several internal networks to help others to avoid the S***H**I**TT.

If you do not speak German, they put the phone down on you.

I have an order to be delivered worth €85. The driver allegedly came (very possible), I called him 20 minutes after and he said he could not do anything about it.

I call customer service. The first one said "this is a German company, you should speak German", and put the phone down. They did not even try to be respectful.

The second spoke a little bit of German she told me to write an email to the generic company email. I asked why she could not direct me to any English speaker, she said there was nothing else she could do.

In the mean time, the order was cancelled, they are not reimbursing me and there is no way to reach out to them.

The sheer disrespect is beyond me.

Totally botched delivery today, with half of the items missing. Driver apparently brought one wrong bag upstairs, then realized it, but didn't check in his van whether the correct one was still there. Called Rewe customer service (by the way, no toll-free number!!!) and went over the entire order to let them know what was missing: Of 23 items ordered, 11 were not delivered. The customer service rep then assured me that they would take these off the invoice and that "we would not have to pay for those." Ya think?? Had naturally expected an apology, but none came. Right back to Bringmeister we'll go. We've ordered from Rewe twice and both times items were replaced, and in the second instance, half not delivered. Unmitigated disaster.

I have already two times bought things at the online shop and they came swift and without any problems. Delevered via DHL on my wishday, good packeged, delevered to my flat door. Till now, a good experience.
I mean the package service and did not use the delivery service yet, as it is not available in my city.

Ich habe erst zwei Mal bei dem online Shop bestellt und alles kam sehr unproblematisch und schnell, mit DHL bis auf meine Tür geliefert, gut verpackt. Also bis jetzt, keine Probleme gehabt. Ich habe allerdings erst nur den Paketservice genutzt. Den Lieferservice gibt es bei uns nicht.

i did not get my order and when I wrote to customer service 4 emails for 4 days I still did not get answer, so i am writing to customer service again, but probably I will not get answers and nobody helps me.

Incredible, I spent 1 hour to place the order and discovering just at the check out that there are no free delivery spot! Worse operations management ever. First thing to think in this cases is "communication".

All delivery time slots are booked, and you only see time slots 2 weeks in advance? Nice joke.

Waste of time. Delivery doesnt work. No info is given.

You only understand that they are not gonna deliver your any foods, after you waste one hour for opening an account, shopping, entering your all information...
So they steal your one hour for nothing. They think they have this right.

Yesterday Rewe Llieferservice did not bring us as minimum one half food, that we ordered! But from our account they booked all money for the food, that they did not bring! And customer service did not answer at all!

User for over a year, in the past was better, it was 3 times delay over my total order. Except one recent order last month where I waited all day and no one came and no sms, no emails, nothing. I called them and then found out it’s a system broken down that my order is not in the system. Funny that i got order confirmation and payment notice for it.....

A few unfriendly delivery service experience in the past where they show show they really hate their job or sometimes say they can’t take the empty bottles....but now they seems to be nicer.

Missing products and verschimmelt vege or fruit can be refunded with photos.

Awful experience is you spend lots of time put your order but at check out tones of products are not available!!!! So u can’t expect to get everything and still have to go to supermarket personally! And the options for delivery is much less then it’s shops.

Recent disturbing experience is I said one product we don’t like and their answer is online order is NOT returnable!

What more? They always claim they check your Gutschein code later! They do forget a couple times!!!! And .....This week I ordered over 85euro products again, paid of course extra delivery and Pfand. At the end the Gutschein is not deducted from my invoice!! The reply is my order is 83,34, I of course did not order any books or newspaper....those not counted stuff, never did, if those being counted separately should be displayed separately too.....
Ich habe my Nase Full !!!!!

Feel being cheated and full of anger!!!! Doesn’t worth it!!!!!

We've used them for around 10 times. Grocery shopping has never been easier. Stuff was fresh, drivers were friendly and on time. Shopping experience was very good, since they save my shopping list and make great recommendations. I liked especially that they also provide the cheaper brands which I use for the basics combined with their high-end organic stuff. Great job REWE!