It's a great shop to supporting the homeless. I bought a jacket from them. It was well-packed and great quality just as described. I've decided to buy more from this shop.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I found this organization and shop through their partnership with Wayfair.co.uk and I'm so happy with my purchase! It's a gorgeous yellow gold velvet dress -- perfect condition and fit. Always looking... See more
Company replied
I ordered a fairly rare graphic novel which I'd been trying to buy for a while now. The packaging for the order was honestly better than a lot of comic collectors sites I've bought from before -... See more
Company replied
Goods as described, except that tbe bracelet has an unusual and very difficult fastener. If I had been made aware of this, I wouldn't have bought it. Shipped without any problems. Good update on whe... See more
Company replied
Company details
Written by the company
See it. Buy it. Fight it. Browse gifts, cards and second-hand clothes that help end housing injustice. If you do have any queries about our online store or any order that you've made, please contact us on OnlineShop@shelter.org.uk and we'll be more than happy to help.
Contact info
88, Old Street, EC1V 9HU, London, United Kingdom
- 03445151445
- OnlineShop@shelter.org.uk
- shop.shelter.org.uk
4.8
Excellent
358 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Some amazing items:>)
I am usually impressed by the merchandise I regularly order.
Thank You Shelter 😀
30 May 2023
Reply from Shelter online shop
We're impressed and overjoyed by your regular custom and support of Shelter! Thank you for also taking the time to leave a review!
Brilliant service
Brilliant service, received super fast and gorgeous dress. Would not hesitate to buy again and would recommend to all. Thank you.
4 June 2023
Reply from Shelter online shop
Thank you so much for your support and taking the time to leave this kind review.
tempting free postage on bank holiday
as described i.e. free postage but the price reflected this. But that was OK as the jumper arrived in pristine condition, well packed and speedy delivery. will use again. thanks
27 May 2023
Reply from Shelter online shop
Thank you for the review and your support of Shelter. We're glad you were able to make use of the free shipping promotion.
Excellent Service & Product
Great service, best price online, high quality goods, very quick delivery. I would highly recommend this company.
29 May 2023
Reply from Shelter online shop
Thank you for taking the time to leave this great review, and for your support of Shelter
Good product and arrived on time.
29 May 2023
Reply from Shelter online shop
Thank you for the kind review and your support of Shelter.
Great homeware
I was looking for gifts both useful and fun when I came across the matching monochrome vase and planter. It was the first time I had used this site and found it easy to use. I was a slightly concerned if the products would match up to the site pictures. I shouldn't have worried they were perfect. They made great birthday presents and attracted many positive comments.
25 May 2023
Reply from Shelter online shop
Thank you so much for the great review. We're glad that you're so happy with the homeware items you bought, and even more thankful for your support.
Great chocolate
23 May 2023
Reply from Shelter online shop
Thanks for the review, and your support. We're glad you enjoyed the chocolate!
Very good wonderful products very fast…
Very good wonderful products very fast effecient and quality too.
2 May 2023
Reply from Shelter online shop
Thank you for the wonderful review, and your support of Shelter
Reply from Shelter online shop
We're glad you found the process worked so well. Thank you for your support and taking the time to leave this review
Great service and perfect boots
29 April 2023
Reply from Shelter online shop
Thank you for your support and taking the time to leave this review
Surprised myself!
Great products for a great cause - have a look, you might surprise yourself! I wasn’t looking for a present but found the perfect gift for a pal’s 40th 🎈🎉. Lovely packaging too!
4 May 2023
Reply from Shelter online shop
We're glad you found the perfect gift. Thank you for your support and taking the time to leave this great review, I just hope the party was as good!
Great service given update well
4 May 2023
Reply from Shelter online shop
Thank you for the kind review and your support
Quick delivery
Quick delivery. The items look very nice but the packing wasn’t the best.
26 April 2023
Reply from Shelter online shop
Thank you for your support and taking the time to leave this review. I'm sorry that you felt the packaging wasn't the best. We'll be reaching out to get more feedback from you if you don't mind, as it's important to us that we're always improving our service.
Not yet received
Not yet received. Chased order. Friendly response despite an email signature which included ridiculous, unnecessary pronouns.
Thank you for your reply. I received an invite for a review, so that is what I did, gave a review. I will let you know if I do not receive in the next day or so. That's my opinion; I don't agree with ideologues that choose to share their values with me (as a customer). I don't care what you do internally. (By the way I offered a some furniture to Shelter a few months ago. They never called me back or responded to my emails. Thankfully, the BHF gratefully sold it for a couple of hundred ££). Please share this with your team.
3 May 2023
Reply from Shelter online shop
Hi Caroline,
I'm sorry that your order still isn't with you. As mentioned in our email to you, it's been with Royal Mail since the 3rd of May, the day after you ordered it. Unfortunately while Royal Mail do have a timescale of 3-5 working days for delivery, at times it does go over this, which is out of our control. If the item still hasn't arrived by the 17th May, please let us know and we'll arrange a full refund for you.
I'm also sorry if you find the use of pronouns "ridiculous" or "unnecessary". We feel the opposite. Using pronouns in our communications not only shows support and solidarity for any transgender or non-binary individuals in acceptance of all genders, but hopefully eases the burden on our trans and non-binary colleagues and acquaintances from having the same conversations again and again.
Being an ally every day is important, having pronouns in our signature can set a norm and encourage others to do the same.
At Shelter, we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help, and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent
Reply from Shelter online shop
Thank you for your review and support of Shelter.
Reply from Shelter online shop
Thank you for your support and taking the time to leave this review.
Goods arrived promptly and were exactly…
Goods arrived promptly and were exactly as described .
Excellent service
1 May 2023
Reply from Shelter online shop
Thanks for the great review and your support of Shelter!
Perfect!
The website was really easy to use, the communication was perfect and the delivery was prompt.
1 May 2023
Reply from Shelter online shop
We're glad you find the process so efficient. Thank you for the review and your support.
A good and helpful way to shop.
An easy and responsive website , the whole experience and speed of delivery was very good.
23 April 2023
Reply from Shelter online shop
Thank you for your support, and taking the time to leave this great review!
easy to follow order system
easy to follow order system, my purchase was as described and arrived as stated.
will be shopping with Shelter online again.
great way to be sustainable.
well done
25 April 2023
Reply from Shelter online shop
We're glad you found the process easy. Thank you for your review and your support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.