The Alchemist Shop Reviews 113

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Got a birthday horoscope reading from the alchemist which I felt was a nice personalised touch from other birthday emails, and then there was the offer to purchase my horoscope print in its gothic sty... See more

Rated 5 out of 5 stars

James helped me resolve an issue with my order which was a birthday gift that I had ordered incorrectly. James resolved my issue so quickly and with such kindness that we decided to visit the alchemis... See more

Rated 5 out of 5 stars

Easy ordering and payment. Arrived really quickly. Lovely cocktail book just to read even if some recipes are a little complicated. If too difficult just read the wonderful recipes and then have a... See more

Rated 5 out of 5 stars

Everything from browsing online, to ordering and shipping and receiving was easy! The entire ordering experience was as simple as can be. The descriptions for the products were insightful. I ordered... See more

Company details

  1. Cocktail Bar
  2. Restaurant

Written by the company

The Alchemist is a cocktail bar & restaurant that celebrates molecular mixology, alchemy and craftsmanship. Celebrate our weird and wonderful products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

113 reviews

5-star
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1-star

Asks customers to review

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Rated 5 out of 5 stars

Lovely birthday treat

Booked this as a birthday treat for a friend. What a brilliant time!! Our server was great, gave amazing recommendations for drinks. Great atmosphere, great food and amazing cocktails!

4 March 2023
Rated 5 out of 5 stars

LR..

Easy ordering process and fast delivery - quality of products are top notch

9 February 2023
Rated 2 out of 5 stars
The Alchemist Shop logo

Reply from The Alchemist Shop

Hello Joe,
Thank you for review, we appreciate anyone who takes the time to help us improve.
I'm sorry to hear about the damage to your order, I've followed this up with Royal Mail and a replacement is on route to you.
I hope you enjoy, please email me directly if you have any further issues.
Kind regards,
James

Rated 5 out of 5 stars

Wall Art Purchase

The delivery was fast, the packaging of the delivery was in good condition.

The quality of the poster is really clear, vibrant and modern.

1 February 2023
Rated 5 out of 5 stars

The gift package I ordered arrived on…

The gift package I ordered arrived on time which was amazing considering all the strikes recently. It was very well packaged and communication/updates were good. I'm sure the recipient will love the gift.

25 November 2022
Rated 3 out of 5 stars

Ordered during Black Friday period

Ordered during Black Friday period. Package was ready for collection from 24 November according to email and tracking number, however it was appears not to have been collected until 4 December. As one item was purchased for Christmas it meant the packaging had to be opened to check products production date - it would be helpful if this information was on stickers which are placed on the outside of the box so both the present giver and recipient could see this at a glance.

6 December 2022
The Alchemist Shop logo

Reply from The Alchemist Shop

Hello Caroline,
Thank you for your review, any feedback we receive is greatly appreciated. As I'm sure you're probably aware there have been Royal Mail strikes causing disruption to the postal service and therefore affecting our delivery times, I apologise for the delay.
All our cocktails have a Best Before shelf-life of 60 days, anything purchased on Black-Friday is guaranteed to last into the New Year.
If you'd like any more information or help, please contact us on shop@thealchemist.uk.com
Kind regards,
James

Rated 5 out of 5 stars

Awesome print❤️

Awesome print! Great quality and looks amazing! Can’t wait to get it framed and gift it💕 Packaged and delivered beautifully✨

16 November 2022
Rated 5 out of 5 stars

Fabulous cocktail recipe book

Easy ordering and payment. Arrived really quickly. Lovely cocktail book just to read even if some recipes are a little complicated. If too difficult just read the wonderful recipes and then have a trip to your local Alchemist!

26 October 2022

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