Excellent experience with Vippe! 👍 My order arrived on time, the package was well prepared, and everything was exactly as expected. The prices are also very competitive. I highly recommend Vippe and... See more
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My latest order (a garden furniture set) had manufacturing defects. Customer service is very slow to reply to emails. They also sent the wrong return labels. Nearly a month later, the issue is still n... See more
Company replied
I’ve always been very happy with my purchases from Veepee. Great (big-name) brands at very attractive prices. Delivery times can sometimes be a bit long (Veepee waits until the sale has ended before d... See more
Company replied
I really like Veepee, it gives me access to brands and products that may have a bigger price tag and when you are new to a brand or product you may not want to spend full price. I have been buying at... See more
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Company details
Written by the company
Online shopping, popular fashion and lifestyle brands with big discounts, up to 70%. That's Veepee !
Contact info
Belgium
- shop.veepee.be
3.5
Average
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always good products available at the…
Always good products available at the cheapest prices. Shipping always quick.
A pity I can't receive advertisements only for products from my country!
21 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hello Jean,
Thank you for your kind feedback! We’re glad to hear you’re happy with our products, prices and fast shipping.
We also appreciate your suggestion about receiving advertisements tailored to your country and will gladly pass this on to our teams for consideration.
Best regards,
Sophie
I ordered some underwear and it took…
I ordered some underwear and it took about one month before the first delivery came…..still waiting for the second delivery? But when…..? Don’t know
21 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear Wilm,
It is very unfortunate to hear that you received an incomplete order.
I have just sent you an email regarding this matter. I hope you received it properly and that it helped clarify the situation. It is of course possible that the message ended up in your spam folder.
Please feel free to reply via the link at the bottom of the email if you have any further questions. I will be happy to assist you.
Wishing you a very nice Thursday.
Kind regards,
Sophie
Paying to return clothing items in 2026…
Paying to return clothing items in 2026 is not best practice. Considering the business you’re in and the long shipping times, you should at least offer free returns.
16 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Tom,
Thank you for taking the time to share your feedback about paid returns and the longer shipping times you’ve experienced on our website.
You are correct that returns with us are to be paid. We aim to be as transparent as possible about this.
At this moment, there are no plans to change our return policy or costs in 2026 but we truly value your input and have taken note of your suggestion.
As for the shipping times, since we do not keep our own stock, it can sometimes take a bit longer for your order to be dispatched.
We wait to receive the items in our warehouses ourselves and then prepare each order with care as quickly as possible.
If you have any issues with a return or encounter any delivery delays, please don’t hesitate to reach out to us via the Help and Contact page in your Veepee account!
We’re always here to support you.
Wishing you a lovely day.
Best regards,
Sophie
Easy ordering and timely delivery
Easy ordering, correct follow-up and timely delivery
13 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Mirla,
It's great to read that you can easily order, follow your order and receive your orders on time!
Thanks a lot for the positive feedback and for this 5-star review.
Know that you can always let us know how we can help you.
Wishing you lot's of shopping pleasure in 2026!
Best regards,
Sophie
Muchachomalo
We are very pleased with the underwear. The delivery was placed before the door and the package was wet. Very enoying and we were lucky no one stole the package.
13 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear,
Thank you for your feedback, and we're glad to hear you're happy with the underwear.
Unfortunately, it's not okay that the package was left unattended and wet.
We completely understand. We'll take this information into consideration and pass it on to the carrier so that deliveries can be processed more efficiently in the future.
Thank you for sharing this.
Please, do not hesitate to contact us if you have questions or feedback that you want to share.
We wish you a lovely Thursday!
Kind regards,
The Veepee Team
Veepee seems willing to help after bad TrustPilot review but when reaching out you get in their automatic response system.
Reaction 14/01/2026 after this post:
Veepee sent a non-automated, but professional email the next working day. Thank you Veepee!
Veepee reacted to my bad TrustPilot review that I had to email their belgian feedback email address
with the subject line “Trustpilot,” along with your order number and any other relevant details. So I did but I got an automatic reply asking what problem I had while Veepee earlier gave me clear instructions to reach out and to mention details. I referred to my entire TrustPilot comment as explanation and date & time of my chat conversation with them. This is very disappointing and seems to be giving a good impression on TrustPilot, but then afterwards is followed-up poorly.
29 December 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Sarah,
Thank you for sharing your experience with us.
You are absolutely right: receiving an automated response when you had already sent all the details, including your full Trustpilot comment and the time of your chat, is confusing and frustrating.
I'm sorry that this left you with a negative impression and that it seemed as if we only respond well on Trustpilot but then don't follow up correctly.
I have taken over your personal file and just sent you an email with the complete solution for your order.
If you cannot find the message or need further assistance, please feel free to send me a message via the Help & Contact page on our website.
Alternatively, if you prefer, you can also reach me at feedback.belgie@veepee.com.
We greatly appreciate your feedback and use it to improve our follow-up process via Trustpilot and other channels.
This will enable us to handle this more quickly and clearly in the future.
Have a great day!
Kind regards,
Sophie
Reply from Shop Veepee Benelux
Bonjour Nathalie,
Je vous remercie pour votre commentaire et je suis ravie de lire que vous soyez satisfaite de notre service.
N'hésitez pas si vous avez des questions et je vous souhaite une belle journée.
Cordialement,
Sophie
I received exactly what i have orderd…
I received exactly what i have orderd in time.
9 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hello Martha,
Thank you for your feedback! 😊
We’re glad to hear that you received exactly what you ordered and that everything arrived on time.
We hope to see you again soon!
Best regards,
Sophie
I ordered a GAP hoody
I ordered a GAP hoody. Only E 23 shipping included.
Although I,m used to next day delivery, when you are not in a hurry, 10 days is fine for this retailprice.
8 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Dear,
I understand that you may be used to receiving your parcels the next day.
However, we always clearly indicate the expected delivery time in the shopping cart, so you are informed in advance about when to expect your items.
Ofcourse you can always contact us to check the status of your order.
Best regards,
Sophie
The platform previously offered an…
The platform previously offered an English option. That is now gone. If you don’t speak Dutch, you are left navigating a third party return process with unclear instructions, inaccessible conditions, and customer service that does not adapt or help.
Expats are expected to buy, pay, and return like everyone else — but without:
• clear language support
• accessible return conditions
• practical customer service when something goes wrong
For Veepee’s own sales, this is manageable. You know the process, you accept it, and it usually works.
The real problem started when third-party vendors were introduced on Veepee. Avoid them.
With third-party sellers:
• communication happens via vague email-style messages
• you are asked to agree to “seller conditions” that are not clearly accessible
• the return process can take weeks, sometimes up to a month, before you even get your money back
Veepee steps back and leaves the customer stuck between the platform and the seller. When something goes wrong, there is no ownership and no real help.
Conclusion:
Veepee works only for straightforward, platform-handled sales.
Third-party vendors turn returns into a slow, unclear, and frustrating process — especially if you are an expat.
7 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Good morning,
Thank you for taking the time to share such a detailed review.
We’re really sorry to read how difficult it has been for you to navigate our platform and the third‑party return process in English!
This is absolutely not the experience we want to offer.
For sales managed directly by the brands, the process is indeed different from Veepee and we understand that this can feel confusing and fragmented.
Please note that you can always find the condition of the brands in the description of the items together with the mentioning "Offered and sold by (name of the brand)".
With this information the difference and exact proces should be clear.
However we don’t want to leave you stuck between the platform and the seller.
Please contact us via the Help & Contact section in your Veepee account and include a reference to this Trustpilot review.
We will then check your current order and return status and work with the partner to reach a concrete solution as quickly as possible.
Our sincere apologies for the frustration and time this has already cost you!
If you have any additional questions or need support in English, please let us know – we are happy to help.
Wishing you a pleasant day.
Kind regards,
Sophie
Good price and reasonably fast shipping.
Good price and reasonably fast shipping.
6 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Good morning,
Thank you for taking the time to share your feedback and this 5-star review!
It’s great to read that you found a good price and that the delivery went smoothly.
We hope to see you again soon on Veepee.
Have a lovely day!
Kind regards,
Sophie
Pickup point information
Information given about pickup point is wrong. Veepee states that the package will be kept for 15 days but in fact it’s only kept for 1 week.
22 December 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi,
We’re sorry for the confusion regarding the pickup point.
We always aim to provide accurate information, and we’ll review this to ensure that delivery and pickup details are communicated clearly in the future.
If you have any questions or need further assistance, please feel free to contact us via the Help & Contact page of your Veepee account.
Best regards,
Sophie
Always good products for a good price!!
2 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi,
Thank you for your positive feedback! We’re glad to hear you appreciate our products and prices.
If you have any questions in the future, please feel free to contact us again via the Help & Contact page of your Veepee account.
Best regards,
Sophie
I’ve purchased from Veepee over the…
I’ve purchased from Veepee over the years and I’m happy with my experience so far.
It’s true that sometimes it can take up to 3 weeks to ship some products which is information shared on the product page.
There was also a moment that I didn’t receive my order but I was refunded without problem.
12 December 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi,
Thank you for your feedback and for being a loyal Veepee customer!
We’re glad to hear that your experience has been positive overall. We appreciate your understanding regarding delivery times, which are shared on the product page, and we’re happy we could resolve the issue when your order didn’t arrive.
If you have any questions in the future, please feel free to contact us again via the Help & Contact page of your Veepee account.
Best regards,
Sophie
No more
Several times, I bought stuff of the witte Lietar on Veepee, to discover now that the price is exactly the same... as in a local shop. At Veepee, I also have to pay additional for delivery. Where is the advantage???
5 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Ann,
We understand your concern regarding pricing and delivery costs. At Veepee, we offer a wide range of branded products online, and while some items may have similar prices to local stores, we aim to provide the convenience of shopping from home and exclusive online sales.
If you have any questions or need assistance, please feel free to contact us via the Help & Contact page of your Veepee account.
Best regards,
Sophie
Kudos to them, great platform!
Sales are varied and well presented!
Never have i had a problem with Veepee.
The only tip i would give them is to be more clear on delivery dates, they are sometimes confusing.
But Kudos to them, great platform!
22 December 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi Myriam,
Thank you for your kind feedback! We’re glad to hear you enjoy our varied and well presented sales and that you’ve never had any issues with Veepee. We appreciate your suggestion regarding delivery dates and will continue working to make them as clear as possible.
If you have any questions in the future, please feel free to contact us again via the Help & Contact page of your Veepee account.
Best regards,
Sophie
Clear website and delivery as promised
Clear website and delivery as promised
3 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Hans,
Thank you so much for your positive feedback! We’re glad to hear that you found our website clear and that your delivery went as promised.
We look forward to welcoming you back to Veepee soon!
Best regards,
Sophie
Good stuff for a reasonable price
Good stuff for a reasonable price
Although the delivery time was ample (about 3 weeks) I am very satisfied because that delivery time was well communicated. The article was worth the wait!
19 December 2025
Unprompted review
Reply from Shop Veepee Benelux
Hi,
Thank you for your feedback!
We’re happy to hear that you’re satisfied with your purchase and found it worth the wait. We always try to communicate delivery times clearly, so it’s great to know this worked well for you.
If you have any questions in the future, please feel free to contact us again via the Help & Contact page of your Veepee account.
Best regards,
Sophie
Always had very positive experience…
Always had very positive experience with Veepee Benelux. highly recommended
5 January 2026
Unprompted review
Reply from Shop Veepee Benelux
Hi Max,
We’re delighted to hear you’ve always had a positive experience with Veepee Benelux. Your recommendation means a lot to us.
If you have any questions in the future, please feel free to contact us again via the Help & Contact page of your Veepee account.
Best regards,
Sophie
Satisfied
Very good quality products at great prices.
Shipping took longer than I expected.
Recommend if you are not in a hurry.
23 December 2025
Unprompted review
Reply from Shop Veepee Benelux
Dear Nena,
Thank you very much for your wonderful feedback!
We are delighted to hear that you are satisfied with the quality of our products and our competitive prices.
We understand that the delivery took a little longer than you expected and we apologize for this.
We are constantly working to ensure that shipments are processed as quickly as possible and we appreciate your patience.
If you have any questions or would like to provide additional feedback in the future, we are always available to assist you via the Help & Contact page on our website.
Your satisfaction is our top priority.
We look forward to serving you again!
Kind regards,
Sophie
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