I sincerely very gratefuthankful for the excellent service I receives whenever i step inside the shop. Her helpfulness and friendly attitude made my experiences truly enjoyable. I truly appreciate... See more
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friendly and attentive sales woman who helped me. I was deciding between color combination of a classic blazer and she gave me great advice, and patiently let me try on all variations.
Nice clothes, great owner and staff. True personal touch.
I went to return something and they won't let me, even the policies allow it, they said the tag is not on the clothes, but when they sold it it was never attached. They also terribly looked down... See more
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Company details
Written by the company
Wij zijn altijd op zoek naar de leukste merken en mooiste items. Ons doel is de hoogst mogelijke klanttevredenheid te bereiken. Onze winkels in de Cornelis Schuyt zijn inmiddels ook weer 7 dagen per week geopend. Ook is het mogelijk een privé shopping & styling afspraak te maken. Nieuwe collecties worden gratis verstuurd en ook online sale aankopen mogen altijd retour.
Contact info
Cornelis Schuytstraat 22 en 24, 1071 JJ, Amsterdam, Netherlands
- 0611 102201
- info@vlvt.nl
- shop.vlvt.nl
4.5
Excellent
704 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 month
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Very satisfied
I bought a few pins and one was out of stock. Via Whatsapp I chose another one and all was arranged very quickly, very satisfied! And loved the pins.
14 June 2020
Unprompted review
Reply from VLVT Amsterdam
Dear Yolanda,
Unfortunately the pin you bought was sold out. Good to hear we got it right with you! Enjoy your purchase! Love, Team VLVT (Britt)
Very nice service
Very nice service, friendly people at customer service
13 June 2020
Unprompted review
Reply from VLVT Amsterdam
Dear Gaia,
Many thanks for your lovely review! Love, Team VLVT (Britt)
I ordered the Le specs The prince…
I ordered the Le specs The prince sunglasses in silver. I am very disappointed that the delivery still did not reach me! I ordered them six days ago! I hope they will be there soon !
3 April 2020
Unprompted review
Reply from VLVT Amsterdam
Hi Ann! Bedankt voor je review! Liefs, Team VLVT (Britt)
Very helpful staff
Very helpful staff. Helped me get the right size and fit 😆
24 March 2020
Unprompted review
Reply from VLVT Amsterdam
Dear Rose, many thanks for your review! We love to help you! Love, Team VLVT (Britt)
BEWARE!
Communication with them isn’t all that good. They took about a week to ship my package and the tracking number doesn’t work that I received. I still haven’t received a response back I’m regards to my order.
It’s now April 11th and I still haven’t received my order from you. I ordered over a month ago on March 8th. Still no response.
14 March 2020
Unprompted review
Reply from VLVT Amsterdam
Mrs. Lee, beware?? serious? We have been in contact with you to verify your address and your OVERSEAS! order is shipped on the 12th. March, 2 days ago, your order is dated the 9th. March and we had to run an address check for security reasons. You have ordered a Balmain Crossbody bag (which is quite expensive) and for all orders above € 500,- we have to run obligatory address and security checks, also for insurance reasons. Your order should arrive in the coming week, however due to restrictions in flights to the Unites States a delay can occur. I really hope you have a little patience and give the transporter the opportunity to deliver your order. Regarding future overseas orders, please note that this will always take more time, even with express shipping. Kind regards, VLVT Support Team ( Hugo)
!!!ADDITIONAL INFORMATION!!! TRACKING NUMBER CF350603744NL
We have contacted the post service and the delivery window for your parcel is 18 till 23 March 23.59 hrs. The tracking number is working perfect on www.post.nl . If you need any more information please send an email to support@vlvt.nl. Kind regards, Hugo
Reply from VLVT Amsterdam
Thank you very much for this nice review! Kind regards, Team VLVT (Hugo)
Where's my order????
Yeah, not a great experience so far. Ordered a dress on 4th Jan. Track & trace code given but no carrier details and the 'time indication' link brought me to DHL's frequently asked questions. No sign of the dress two weeks later so fired off my first email. Three emails and two of their own 'tickets' later and I'm still none the wiser about where my order is. The mind truly boggles at the lack of customer support. Perhaps this 1 Star review will galvanise them although, somehow, I doubt it. Dreadful all round.
21 January 2020
Unprompted review
Reply from VLVT Amsterdam
Good evening Iseult,
I do not know what went wrong, but I will get into it first thing tomorrow morning. Your order is shipped through the Dutch Post.NL (not DHL) tracking nr; 3SKAAG6128953. The order is shipped fully insured so one way or the other we will get you the dress or, of course, a full refund . Really sorry for this experience with us. Kind regards, Team VLVT (Hugo)
haven’t received item or refund
I have not received my item or even gotten a confirmation email. I would just like my item or refund.
Second reply February 2020:
I have still have not received any refund on PayPal or money back. Please refund me my money as the email you have is fake or faulty and I receive no reply.
1 January 2020
Unprompted review
Reply from VLVT Amsterdam
Dear Mrs. Benitez ,
We have send you an e-mail on the 21th. December with security questions and verification of name and address. As we did not receive any reaction from you we have credited and refunded your transaction to Paypal. If you need any further assistance please send a direct message to support@vlvt.nl. Kind regards, Team VLVT Support ( Hugo)
Terrible customer service
Terrible customer service. was assured of delivery within 10 days which did not happen. Have spent so much time and money calling numerous times. would not recommend this website to any of my acquantances.
28 December 2019
Unprompted review
Reply from VLVT Amsterdam
Dear Mrs. Romanazzi, we are sorry to hear that your order did not arrive. Your order was shipped the same day that you placed it, the 20th. December, 8 days ago. All our Dutch orders are delivered the same or next day, unfortunately we cannot control the Italian parcel service and maybe the Christmas holiday caused the delay, but we will of course follow up and track your parcel which was shipped with Post.NL. Be assured that if the parcel got lost or if you are not satisfied in any way you wil be fully refunded. Please let us check Monday with the Post.NL and we get back to you a.s.a.p. Our No1 priority is to give the best possible service to our customers, so I personally will follow up on your order and will see to it that you will be compensated for this unfortunate event. Kind regards, and sincerest apologies, VLVT Amsterdam , Hugo Vis (dir)
Vlvt Amsterdam ;The right place to get your latest fashion items!!
The coolest fashion and the best online service in town!!
5 December 2019
Unprompted review
Reply from VLVT Amsterdam
Thank you very much Joanne for this nice review! We really appreciate it. Kind regards, VLVT (Hugo)
No Return Policy - Beware!
Store has a terrible return policy and only allows exchanges. Make sure you are 100% sure about the item you buy because you cannot get your money back. I'm surprised that such a high end store refuses to give you your money back.
17 November 2016
Unprompted review
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