Watts Farms Home Deliveries Reviews 

4,303
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the produce, often finding a wide variety of items superior to those from supermarkets, alongside careful packaging and good value. The delivery service is frequently highlighted for its punctuality, efficiency, and the helpful, friendly demeanor of the drivers. Overall, people describe the service as professional, dependable, and outstanding. However, some customers also noted issues with their orders, including receiving incorrect or missing items. While the overall quality is highly praised, some reviewers occasionally found produce to be overripe, mouldy, or bruised.

What people talk about most

Product

Customers had positive experiences with product, praising the great selection of good quality fruit,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the efficiency... See more

Order

Users describe ambiguous interactions with order, with many customers expressing satisfaction and intent to... See more

Service

People report positive experiences with service, often highlighting the team's friendly, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love Watts Farms. Great selection of good quality fruit, veg, salad and herbs at a reasonable price. Many items that you cannot find, even in the best supermarkets. Delivery is good with a 2 hour... See more

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

I really love ordering from Watts farms, easy to buy and check out and the quality of the fruit and veg is 10/10! Much better than the supermarket. Had a slight issue with delivery but they called to... See more

Rated 5 out of 5 stars

My experience with Watts Farms Home Deliveries is : it was Exceptional. They told me the items would be delivered between 1300-1500. They were delivered at 1310. Also the driver was very friendly, tal... See more


Company details

  1. #15 of 24 best companies in Supermarket
  2. #11 of 12 best companies in Fruit and Vegetable Shop
  3. #1 of 1 best companies in Fruit and vegetable wholesaler
  4. #4 of 5 best companies in Greengrocer
  5. #24 of 29 best companies in Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.3

All reviews

(4,303)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

once bitten twice shy

every thing order missing items worse thing sent spanish aspargus in the middle of english season advertsed as english wife just had it for lunch stringy and tasteless phoned them and they refunded money but no good if you want what you ordered let us down big time will never use again can not trust them dave nott

10 May 2025
Rated 5 out of 5 stars

Great experience

I start shopping on Watts Farms a few months ago now and so far I ve been very happy.
Food is great, customer service impeccable and great delivery service.
Highly recommended.

4 May 2025
Rated 2 out of 5 stars

Unfortunately my experience was not great...

Unfortunately my experience was not great, I was given mouldy produce, damaged produce and produce that looked like the leftover of the batch. I thought that the produce would be of great quality considering the price, but sadly this wasn't the case. However the customer service was exemplary!

26 April 2025
Rated 5 out of 5 stars

Highly recommend

Easy to order, a huge selection of different kinds of food, smooth delivery, polite and friendly driver. Will buy again. Thank you

2 April 2025
Rated 5 out of 5 stars

Extremely high quality produce with…

Extremely high quality produce with better diversity than most UK delivery services. They fulfil orders of anything from rare mushrooms and lotus roots to basic things like cucumbers and onions. Delivery is also always on time and customer services are responsive when anything is missing in an order.

24 March 2025
Unprompted review
Rated 3 out of 5 stars

It was an interesting delivery

It was an interesting delivery. The delivery driver arrived with two crates (nothing wrong with this). I like the small box for each veg (good idea) but a great shame that nothing has been planned for the poor potatoes. The 2 kgs of them were just shuffled as bulk at the bottom of the crate. Don't get me wrong. I share a world with the minimum of plastic and packages but my small brain of customer thought of a paper bag of some sort. But maybe I have asked for too much.

25 February 2025

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