Watts Farms Home Deliveries Reviews 

4,303
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and freshness of the products, often noting they are superior to supermarket offerings. Many appreciate the reliable delivery service, with items arriving on time and drivers frequently described as friendly and helpful. The wide variety of available produce and the overall professionalism of the service also stand out to consumers. However, some customers also noted issues with their orders, including receiving incorrect or missing items. A few other people also felt that the quality of some produce was disappointing, with instances of items being overripe, mushy, or bruised upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the freshness, flavor, and wide... See more

Quality

Consumers consistently express satisfaction with the quality of produce, often describing it as fresh,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and stating they would... See more

Service

Users describe positive interactions with service, highlighting the team as friendly, reliable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Watts Farms Home Deliveries is : it was Exceptional. They told me the items would be delivered between 1300-1500. They were delivered at 1310. Also the driver was very friendly, tal... See more

Rated 5 out of 5 stars

The quality of products amazing Fresh and packed with care like the idea of minimising the plastic use so potatoes and carrots were loose nut nicely placed in box Communication good and delivery... See more

Rated 5 out of 5 stars

I really love ordering from Watts farms, easy to buy and check out and the quality of the fruit and veg is 10/10! Much better than the supermarket. Had a slight issue with delivery but they called to... See more

Rated 5 out of 5 stars

I love Watts Farms. Great selection of good quality fruit, veg, salad and herbs at a reasonable price. Many items that you cannot find, even in the best supermarkets. Delivery is good with a 2 hour... See more


Company details

  1. #15 of 23 best companies in Supermarket
  2. #11 of 12 best companies in Fruit and Vegetable Shop
  3. #1 of 1 best companies in Fruit and vegetable wholesaler
  4. #4 of 5 best companies in Greengrocer
  5. #24 of 29 best companies in Grocery Store

Information provided by various external sources

Watts Farm is a family-run business which covers 10 sites in Kent, Essex and Bedfordshire. Farming over 600 hectares of land, growing 100 different crops. Along with products we grow we also stock over 1000 products from fresh fruits & vegetables, dairy, cheese, grocery, household and alcohol ranges. Traditionally we were a supplier to restaurants and hotels and had to rapidly pivot our supply chain to providing contactless deliveries direct to the public.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.3

All reviews

(4,303)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Totally useless and unhelpful

Hadn't used them for a while but tried again with special offers. Wish I hadn't bothered! Of 15 items ordered only 4 were delivered! They didn't know what had happened to the remaining items and just refunded me - no offer of redelivery of missing items, so, needless to say I will not be ordering from them again!

27 October 2023
Rated 5 out of 5 stars

Fresh and tasty

Fresh and tasty
The fruit, vegetables, houmous and lamb were excellent quality, arriving on time and in pristine condition with care taken on how all of the produce was presented. I will definitely be ordering from Watts Farms again and will recommend to my family.

11 October 2023
Rated 4 out of 5 stars

All went very nicely Great

All went very nicely couple of the items were missing, but they gave me the money back. Pleased with that.definitely ordering some more items in the future what surprised me it was a lot better than I thought it was going to be. And the price was reasonable.

1 September 2023
Rated 2 out of 5 stars

Same Poor service

I arrived for the pick up at 10 AM on 2 September. A friendly lady brought the order out. Checking through, no gooseberries. She didn't know why, assumed they were out of stock but no prior notification. As she went I noticed there were only two punnets of cherries instead of 3. After 10 minutes, another was brought out only because I questioned it. I gave up using Watts because there were so many errors. I thought I'd try them again but deja va struck me. I've still had no notification about a refund for the gooseberries despite leaving a phone message and emailing. Very poor and not worth the hassle sadly as I love to support local.

28 August 2023
Rated 2 out of 5 stars

Such a disappointment to receive your…

Such a disappointment to receive your order. Fruit already soggy. The main items I used to especially respect and admire from you were accepted in order and arrived without - the rest of the produce you sent was more expensive than supermarket and this time not special. The worst thing is accepting an order and then not supplying with no notice or chance of cancel. Your choices are becoming ordinary. I am so sad.

18 August 2023

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