Wolves Reviews 

Same problem as others, order placed 19th August for delivery w/c 30th August and nothing

Nobody answers the telephone or replies to queries

Appalling customer service, gave 1 star as there is no 0 option

I will give this one, only because I had one response out of my six e mails, ordered a polo shirt on the 19th of August paid for express delivery and it is now the 12th September and no delivery, went on my account and it just says processing like everyone else, ordered for my father in law for his birthday the end of august as he is a avid wolves fan but won’t be buying again from this site. Will now be contacting my bank to get a refund as they are not returning my e mails and the phone number doesn’t connect to get my money back as in my eyes this is fraud, due to the number of people having the same problem.

Ordered my item, great.....that's about as good as it gets! Disgraceful customer service, 3 weeks and no item, cant get anyone to answer messages! Checked my account and all it says is 'PROCESSING', I emailed the help team and they responded straight away, although they couldn't help I at least had a response. Reading other reviews, there's clearly a dispatch or stock issue as others are reporting the same. Disgraceful Wolves Megastore, never again.

What a discusting service placed a order three weeks ago nothing come sent loads emails nothing tryed phone they hang up after 10 mins never again will i order of these pls wolves just reply to people and they take your money

DO NOT USE this company. Really poor customer service. Item ordered over 6 weeks ago to be sent to my home in Europe and it has still not been delivered - Messages and calls to Wolves go unanswered, they won’t be getting a single penny of my money again and I’ve been a fan for over 40 years. Online fans forums show numerous similar complaints.

Wished I'd read these reviews before ordering. I'm not a Wolves fan but ordered a t-shirt for a relative's birthday nearly 2 weeks ago (birthday now past) and apart from an order confirmation I've had no further updates. I've tried contacting them several times through different email addresses and the contact form and got nothing - not even a holding email saying they've received anything.

Absolutely shocking customer service for a Premier League footbal club. They've taken my money but no idea when the item will arrive.

Update: After 2 more weeks of silence I emailed the regular customer service email and they then prompted a completely useless email from the mail order shop which told me my item wasn't in stock but no further information on when it would be. The email also got sent from an email address that doesn't receive any email or have a staff members name on.

I then requested a refund (via the normail customer service email (help@)) and I've been told this has been processed...

I ordered 2x kits from the wolves online club shop
on the 13th july one kit was for my sons birthday

it is now the 3 of sept and we have had no email saying its delayed
i have contacted them several times with no response nobody answers the phone ITS GOT TO BE THE WORSE CUSTOMER SERVICES I HAVE EVER EXPERIENCED

my sons birthday has past now and he didn't get what he wanted

MY SON CRIED HIS EYES OUT ON HIS BIRTHDAY

WHAT A MASSIIVE LET DOWN WOLVES

I ordered a football strip for my sons birthday with his name and number on the back, on receipt of the strip the name and number on the back was squint. I emailed and got a very fast reply. They sent me out another top without even asking for me to send the faulty one back. I received it next day delivery as well as an added bonus of a Wolves poster book. Excellent customer service.

For a professional business I have to say the delivery times are atrocious, I was told my pre order purchase would be posted week commencing 29th March & would be delivered within 7 days. 2 weeks later still not here, even when ordering in stock items the delivery times are very poor. If I could give minus stars I would. Very unhappy Wolves fan 😔

I took my new Wolves shirt into the shop to exchange it but unfortunately, they had none my size in store. Not to worry, they were very helpful in processing a refund and said I would receive it in a few weeks. I then went online and ordered a new shirt in the correct size but so far am yet to receive this......despite ordering and paying for it almost 3 months ago. I have tried several time to get through by phone but hold for ages and eventually get disconnected. I have also filled out a contact us for but again had no response. To say I am disappointed is an understatement 😩

Pair of last seasons away shorts for £5, arrived very quickly.

Ordered more than two weeks ago. Waited patiently and then today I get an email to tell me my orders been cancelled due to stock levels. Really disappointed as this was for a main Christmas present for my StepDad.
Even more disappointed as this is my club, I certainly won't be wasting my time and money on buying any more shirts in the future!

Customer service is non existent, 4 messages written over a 3 week period and no response to any. Spent over £100 on my order and have ordered items before. It’s such a shame they treat fans this way, they should be ashamed

2 weeks on I’m still waiting for my order. There is no way of contacting them to chase, I have sent email after email each time followed by an automated response telling me to email somewhere else, only to go back to the start with the first email. Phones won’t connect your call and if you do get connected (I did once at 3.45) the line disconnects at 5 when they close.
I have dealt with company’s all over the world but this is the worst customer service I have ever seen. The fact there is 0 customer service as you can’t even get to them. I just want the order that I paid for in the time they said it would come, 3 days.

Wish I would've come here first before I ordered something
Can't belive this Shocking customer service!! There is no such thing. I've ordered smth in November and still no response at all. My money are there and didn't get any informations or anything. I've been trying to get hold of someone calling them , they literally don't have any respect for customers. No one is there to answer!!! I didn't receive any email or smth letting me know what Is going on or at least to know order will be late due to high demand. I wouldn't have bothered. I'm so angry and disgusted as was ment to be a secret santa present and I've been waiting for it for such long time now!!! every time I try to send em messages, doesn't work as they can't recognise my email adress!!!!!! I've been loosing my mind with this order. What a hassle!! Such nightmare! I don't need any items anymore!!!! Absolutely shocking!
Please avoid AVOID AVOID AVOID!!!!!
DON'T WASTE YOUR TIME

Absolutely shocking disgusting service! Ordered an item on 30th November and no sign of delivery. The amount of calls & emails sent. They cut you off after holding for 15 minutes. No call backs from my emails so have no idea when or even if my item will arrive! People DO NOT bother ordering from them. Never had such terrible service like this. Wolverhampton Wanderers you need to be ashamed of yourselves! Taking peoples money, then no communication after. I will be making enquiries to report you!

I ordered a jersey on October 26 and it’s been over a month with no updates. I’ve sent multiple messages to the customer service team. I’m sure COVID is causing delays but the customer service is abysmal. At the very least they could respond and tell me whether the package is still coming or if it’s lost. The lack of response is the most frustrating part of this.

Don’t order from them. Not worth it

UPDATE: it’s been nearly 2 months. Still no word on whether or not they will refund my order. FedEx has confirmed that the order was never sent out.

UPDATE: today I’ve been notified that I will be refunded the cost of my order. Not including the 20 euros I paid for shipping.

Completely disappointed, ordered a top on 14th October for son’s birthday. No indication of delivery date or word since. I have tried the email service; no response, tried phoning....left waiting with music playing and no voice recordings of where in queue. Of course phone is not a free-line!
Either poorly run or not legit...

Placed an order online for a fans birthday, took ages to arrive, when I opened the packet I found the cap had multiple stitching errors, the kind of thing that would be in a bargain bin for these clear defects. Becareful when buying online they use this facility to ship defective products.

I followed the instructions on the order note to raise this issue to get greeted with an automatic email response saying this was no longer active, please email this address, so I wrote it out again sent that email to get another automatic reply of goto the website I did this wrote out the issues again to get an email back asking me to email yet again another person (Could have forwarded that email but chose not to, as the customer experience clearly isn't a thing)

I got an email back saying I could return the items, which I clearly stated I could not due to the length of time it takes them deliver 9 days, I also stated in the email I could not do this as the order was a birthday present for the very next day.

No information was given to me about how this could happen, what they were going to do about it or any remunerations offered for a defective item.

Before wrapping the item I had to cut away all the frayed material and super glue down the stitching for such a high priced cap you would expect a decent quality.

The shirt ordered came in a see through plastic wrap with the seal already broken shirt with loads of creases.

Just not good, Team Premier League Customer Service Sunday League