I was not aware that I joined and had trouble cancelling the membership and didn't get me money back. I was charged twice both times £41.97 on the 14 & 28 November, but although I have had confirmat... See more
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I would like to thank your team for their helpfulness when a digital error took place on an internet subscription. I found that they were very honest with me when refunding to correct the error. Jo... See more
The fact that everyone I chat with was willing to help me cancel my membership especially Carmen. I salute her to put me at easy through the process of cancellation. What the company does well is the... See more
Never purchased anything from this web site yet they have my card details and trying to extract money - They should be shut down for fraudulent activity. Strangely I recently made a purchase from Te... See more
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Scammers!!
Scammers!!
I never signed up for membership with this company, or a company called Diy4dreams.com who have both debited me same time on the same date - twice, just days apart!!
I was (foolishly) trying to checkout an item for takealot via an ad that popped up on social media (lesson learned to only purchase via their actual website and not on ads ever again).
Thankfully I used my virtual card so they can no longer steal money from my bank account.
I will not be clicking on any links, which was sent to me via email with a promise of a refund if I leave a good review.
Your company can take that stolen money and choke on it!
It was straightforward and got replied…
It was straightforward and got replied as fast as possible
Max was very helpful and patient with…
Max was very helpful and patient with me. I got angry and annoyed at first, however, Max made me calm and assured that things will be alright.
Andy the agent was very helpful with an…
Andy the agent was very helpful with an account issue
I am charged every week for something I…
I am charged every week for something I haven’t even recieved, scam this thing. Please bring back my money and stop debiting my card.
Have interest at heart of its customer and best service given by employees.
The fact that everyone I chat with was willing to help me cancel my membership especially Carmen. I salute her to put me at easy through the process of cancellation. What the company does well is the fact that they have different division of teams working together to make you feel special and supported. Continue doing your best Carmen.
Very helpful support!
The issue is being handled well and…
The issue is being handled well and they’re are currently helping me
This is a scam
This is a scam. They will use your card info afterwards
Complete scam company.
Complete scam company.
I clicked to buy a dartboard via Google Shopping, filled in what I thought was a guest form to complete the purchase and approved the payment in my banking app.
When I realised I hadn't received a confirmation for my order, I checked - and they took the money for the purchase as a payment for their 'exclusive membership plan'.
They had subsequently taken a further payment, almost as much again, to give me access to a higher 'tier' of membership.
I contacted them to cancel this so-called membership and arrange for my money to be refunded - they refunded the second payment and took a cancellation fee from my bank!
They then agreed to refund the cancellation fee, but not the original payment for the phantom dartboard.
I have been told several times that my concerns have been escalated to a manager, but they never appear.
And the 'customer service' chats end after six minutes mid-conversation because of the lack of activity at their end.
Nicholan is in touch and helping to…
Nicholan is in touch and helping to resolve the issue.Helpful Support. Issue is being handled well.
Sammy
The customer service assistant, Sammy was very professional and helpful with very prompt responses. Very helpful and clear explanation.
I needed assistance with a query on a…
I needed assistance with a query on a purchase and Alero was really quick and helpful to resolve the issue thank you
Thank you for the assistance Emerald
Thank you for the assistance Emerald. You have been very polite and helpful.
Very understanding of my mistake and…
Very understanding of my mistake and part of my money returned with promise to return the second amount
Ordered ice maker money went off and…
Ordered ice maker money went off and didn't get order details.
I got attention fast
I have given this company a five star…
I have given this company a five star review as their website is clearly being used by another company. The gentleman Samuel was very helpful and arranged a refund for me following on from our conversation,Superb customer services❤️
Problem sorted.
I had an issue which Jamel sorted out very quickly and to my satisfaction.
Marc did helped me out with the refund
Marc did helped me out with the refund. I did not ever recognize this account and was unaware that i was being charged. Luckily Marc helped me out. Thank you so much!
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