This is by my favourite clothing brand and app. Every piece I buy gets endless comments, the delivery is quick (enough), the return process is so easy and at times they’ve even let me keep items for f... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Sarah was absolutely brilliant in helping me return my order after missing the timeline! She was quick, efficient and incredibly helpful. She understood my situation straight away and resolved my issu... See more
Company replied
I was able to find and access customer service chat line quickly, after having my Cider package stolen. Response time was quick! They offered 100% store credit refund, or to resend the package. I opte... See more
Company replied
I haven’t received my order yet, but oh my gosh! Costumer support has truly been so very helpful! I made an order for my elopement dress with heels, a dress for my fiancé’s BCT grad with cute flats an... See more
Company replied
Company details
Written by the company
Cider is a globally-minded, social first fashion brand. We ship anywhere possible, and make clothes for a new generation. At Cider, you are also making the industry less wasteful. We are committed to a pre-order model, only producing specific styles we know people want in controlled amount. Together, we can make a zero-inventory future possible.
Contact info
Hong Kong
- hi@shopcider.com
- shopcider.com
4.5
Excellent
13k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Amazinv customer service!!!
17 August 2026
Unprompted review
Reply from Cider
Thank you so much for your kind words — we truly appreciate it! We are absolutely delighted to hear that you had such an amazing experience with our customer service team. Your satisfaction means a great deal to us, and we look forward to serving you again in the future! ❤️
Nice clothes and good service
Everything comes quickly if you order from flash, clothes have always been good quality and also durable as far as my experience has been. I have Cider stuff that is over 5 years old and still looking good as new :)
17 August 2026
Unprompted review
Reply from Cider
Thank you so much for your wonderful feedback — it truly means a great deal to us! We are absolutely delighted to hear that you’ve been enjoying our clothes for over five years and that they still look as good as new. Knowing that our quality and durability have stood the test of time in your wardrobe is the highest compliment we could ever receive. We’re also glad to hear that our flash sales have delivered quickly for you. We look forward to being part of your style journey for many more years to come! ❤️
Thank you Lumi for assisting with my…
Thank you Lumi for assisting with my refund and return.
17 August 2026
Unprompted review
Reply from Cider
Thank you for your kind words — we truly appreciate it! We are so glad to hear that Lumi was able to assist you with your refund and return. We will be sure to pass along your appreciation to her — it will mean a great deal to her and to the whole team. Your trust and satisfaction are very important to us, and we look forward to serving you again in the future! ❤️
Customer service was brilliant and very…
Customer service was brilliant and very fast when I had an issue with an item.
17 August 2026
Unprompted review
Reply from Cider
Thank you so much for your kind words; we truly appreciate it! We are absolutely delighted to hear that you found our customer service brilliant and fast when you needed help. Your satisfaction means a great deal to us, and we hope to have the pleasure of serving you again in the future. ❤️
Thanks
All items have been great quality and online support systems were really helpful when I had an issue with a missed delivery.
17 August 2026
Unprompted review
Reply from Cider
Thank you for your wonderful feedback — we truly appreciate it! We are delighted to hear that you have been consistently pleased with the quality of our items and that our online support was able to help you effectively when your delivery didn't go as planned. Knowing that we were able to assist you when it mattered most means a great deal to us. We look forward to welcoming you back for more great finds soon! ❤️
This was the first time I’ve used…
This was the first time I’ve used CIDER. really great service and fast delivery.Dress was beautiful even though I did need to return it as slightly too small, Returns process easy. all very good value. I will be ordering again straight away.
14 August 2026
Unprompted review
Reply from Cider
Thank you so much for giving us a try — and for sharing such a lovely review! We are absolutely delighted to hear that your first order with us was such a positive experience, from our service and delivery to the ease of returns. We are so glad you loved the dress, even though the fit wasn't quite right this time, and it means a great deal to us that you've already decided to order again. We look forward to serving you for many more orders to come! ❤️
Reply from Cider
Thank you for your kind words. We are truly delighted to hear that you found our customer service excellent. Your satisfaction means a great deal to us, and we hope to have the pleasure of serving you again in the future. ❤️
Great Customer Service
solidly helpful customer service and offered a store credit refund without me having to ship back item so i can buy the correct size, unfortunate the original size didn’t fit as i’d hoped :( but thank you to Cider for making it right!
16 August 2026
Unprompted review
Reply from Cider
Thank you for your kind words — we truly appreciate it! We're so sorry that the original size didn't work out as you'd hoped, but we're really glad our team was able to offer a solution that made the process easier for you. We hope you'll find the perfect fit with your next order, and we look forward to welcoming you back again soon! ❤️
Sara was super helpful!
Sara was super helpful! Her customer service was great. I just wish that it was easier to access a live agent.
16 August 2026
Unprompted review
Reply from Cider
Thank you for your thoughtful feedback — we truly appreciate it! We are so glad to hear that Sara was able to provide you with such great support. We will be sure to pass along your kind words to her — it will mean a great deal to her and the whole team. We also completely understand your point about accessing a live agent, and we appreciate you raising it. We are actively working to make the transition from AI to human support smoother and more intuitive, so that customers can reach a real person more easily when they need to. We truly value your feedback and look forward to serving you again soon. ❤️
Very poor service
Very poor service. Emails are not properly read or handled. I have been waiting for a refund for a returned item for two months. They are making the loss of the item in their own warehouse my problem and are just stringing me along. The receipt of the item was confirmed to me via chat, but this is being completely ignored. No goodwill whatsoever.
16 August 2026
Unprompted review
Reply from Cider
Thank you for bringing this to our attention — we are truly sorry for your experience. We fully understand your frustration and disappointment, and we sincerely apologise for the refund delay, the lack of clear communication, and the way your case was handled. We really want to resolve this for you personally. Could you please send your order number and return details to customer-feedback@shopcider.com? Our team will immediately check your return confirmation, identify the issue, and process your refund as quickly as possible. We truly hope to get this sorted for you soon, and we appreciate your patience and understanding. ❤️
Wonderful
Wonderful. Very good customer service and great quality of clothing
16 August 2026
Unprompted review
Reply from Cider
Thank you so much for your wonderful feedback — we truly appreciate it! We are absolutely delighted to hear that you were impressed with both our customer service and the quality of our clothing. Your satisfaction means a great deal to us, and we look forward to welcoming you back again soon! ❤️
Amazing service and reliable when it…
Amazing service and reliable when it comes to last minute shopping for concerts!!
15 August 2026
Unprompted review
Reply from Cider
Thank you so much for your amazing feedback — we truly appreciate it! We are absolutely delighted to hear that you found our service reliable even for last-minute concert shopping. Knowing that we could help you get ready for such a special occasion means a great deal to us. We look forward to being your go-to for all your future concert looks and beyond! 😊❤️
good clothes cheap prices
15 August 2026
Unprompted review
Reply from Cider
Thank you for your kind words — we truly appreciate it! We are delighted to hear that you find our clothes good and our prices affordable. Offering quality pieces at accessible prices is something we truly care about. We look forward to welcoming you back for more great finds soon! ❤️
I have never been disappointed from…
I have never been disappointed from cider. It is the best platform to buy clothes, reasonable prices, great quality, on time delivery and excellent customer service. I have been buying clothes from cider since 4 years and I am always excited for new varieties and products.
15 August 2026
Unprompted review
Reply from Cider
Thank you so much for your incredibly kind and loyal feedback — it truly means the world to us! We are absolutely honoured to have been your go-to platform for the past four years, and knowing that we have never disappointed you is the greatest compliment we could ever receive. We are so glad that our prices, quality, delivery, and service have consistently met your expectations. Your excitement for our new arrivals keeps us inspired, and we promise to keep bringing you pieces you'll love. Thank you for being such a valued part of the Cider community — we can't wait to share more with you! ❤️
Quick and helpful customer service and…
Quick and helpful customer service and always quality materials. They are a cut above!
14 August 2026
Unprompted review
Reply from Cider
Thank you so much for your kind words — we truly appreciate it! We are absolutely delighted to hear that you find our customer service quick and helpful, and that you consistently value the quality of our materials. Knowing that we stand a cut above in your eyes is the highest compliment we could ask for. We look forward to continuing to earn your trust and bringing you more pieces you'll love! ❤️
Helped when my order went missing
Helped when my order went missing, very quick to respond
14 August 2026
Unprompted review
Reply from Cider
Thank you for your kind words — we truly appreciate it! We are so sorry that your order went missing, but we are really glad that our team was able to step in quickly and help you resolve the issue. Your patience and understanding mean a great deal to us. We look forward to serving you again in the future! ❤️
Customer support was excellent
14 August 2026
Unprompted review
Reply from Cider
Thank you for your kind words. We are truly delighted to hear that you found our customer support excellent. Your satisfaction is what we strive for every day, and we hope to have the pleasure of serving you again in the future. ❤️
Curve sizes available
I really appreciate that the shop cares about curve girls, they have a lot of clothes available to non-typical women. Some dresses come in sizes ranging from XS all the way up to 5XL - a very unusual size range. The materials are not the highest quality, on the other hand, I can't really complain about the quality of the stitching. I may recommend shopping here, just check the photos in the reviews before ordering anything
11 August 2026
Unprompted review
Reply from Cider
Thank you so much for your thoughtful and honest feedback — we truly appreciate it! We're especially happy to hear that you've noticed our size range and our commitment to curvy/plus-size customers — it really means a lot to us. We also appreciate your honest comments about the materials and stitching. We're always working to improve our fabric quality, while continuing to refine the craftsmanship you appreciated. We look forward to bringing you more lovely pieces soon, and we hope to keep exceeding your expectations. ❤️
My package was delivered to the wrong…
My package was delivered to the wrong address. I was really concerned about the solutions that would be offer for me but the costumer service of this company is the best I have experienced. They answer extremely fast and were able to fix the problem.
13 August 2026
Unprompted review
Reply from Cider
Thank you so much for your kind words — we truly appreciate it! We are so sorry that your package was delivered to the wrong address, but we are absolutely delighted to hear that our team was able to step in quickly and resolve the issue for you. Knowing that you consider our customer service the best you have experienced is the greatest compliment we could ever receive. Your trust and understanding mean a great deal to us, and we look forward to serving you again in the future. ❤️
Reply from Cider
Thank you for your kind words — we truly appreciate it! We are absolutely delighted to hear that you had such a lovely experience with us. It means a great deal to our team to know that we were able to make your time with us enjoyable. We look forward to welcoming you back again soon! 😊
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