Shopfreespirited Reviews 1,299

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the shirts are soft, well-made, true to size, and retain their vibrant colors after washing. Many people are also very satisfied with the ordering process, finding the website easy to use. The customer service receives frequent commendation for its excellence, with many reviewers highlighting prompt responses and helpful, caring attitudes from the support team. Some customers also mentioned quick resolution of issues, such as order mistakes or missing items, and appreciate the personal attention they received.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and comfort of the... See more

Quality

Consumers generally express satisfaction with the quality of products. Many reviewers praise the shirts for... See more

Order

Clients share positive opinions on order. Many customers find the ordering process easy and are satisfied... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the excellent and... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time ordering from this business and I was a little skeptical, so when I didn't feel my order was arriving on schedule, I emailed them. To my surprise, I received an answer back within the hour.... See more

Rated 5 out of 5 stars

Marc was very quick to respond to my email. It took no time at all to help me resolve the issue I’d encountered. They had run out of the shirts I had ordered which was a bummer. However, with great cu... See more

Rated 5 out of 5 stars

Wonderful prompt response - offered many options - as someone who has worked customer support, this is a person you need to keep and possibly train others- 10 stars !

Rated 5 out of 5 stars

I have around 6-7 of Free Spirited's tshirts and I love them all! Just received my July 4th Special shirt and it's a stunner. These shirts are everything advertised; great quality, soft, sized corr... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 53% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

There was a small glitch in my order…

There was a small glitch in my order that an item was delayed; it happens. I contacted them for assistance and received immediate assistance, options for solutions, and a quick resolution. Very impressive. It feels like AI but it worked seamlessly. (I hate AI so I say that begrudgingly.) I am impressed with the service.

7 May 2026
Unprompted review
Rated 5 out of 5 stars

Received my order fast & complete

Received my order fast & complete. Loved the t-shirts I ordered. Good quality.....Just be careful about signing up for a subscription. However, when requesting for unscricribe, my request was handled very professional. I rate the quality 5 stars!!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I love my new shirts

I love my new shirts, I got a lot of compliments on them. I love the colors, they are good thick shirts, which you cannot find anymore anywhere. Thank you

6 May 2026
Unprompted review
Rated 5 out of 5 stars

I needed to cancel my membership

I needed to cancel my membership and was experiencing some difficulties and Valarie came to the rescue through customer service. She was quick to respond to my emails. She gave me options and allowed me to make my own choices. Valerie was kind, respectful, efficient, and made sure I was satisfied with the outcome. There was a pleasant tone in her emails responses, which I appreciate. Awesome job Valarie.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

The best customer service ever to…

The best customer service ever to exist. I am obsessed with all of the tie-dye t-shirts my collection keeps growing & I may need a new dresser soon haha. You must These Out To see what I'm talking about. Happy shopping!

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpful!!!

I had a return. My mistake.
But it was handled promptly.
Definitely will be reordering

Thank you

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Yay Angie

Angie helped me with a order problem and fixed it quickly! Her customer service skills rocks! Thank you so much!

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Great people

Great people, great product, good timely customer service! This old hippie gives a thumbs up! 👍🏼

2 May 2026
Unprompted review
Rated 5 out of 5 stars

Awesome customer service!

Angie provided great customer service with a fast reply to my questions and provided several options when an item in my order was out of stock.

2 May 2026
Unprompted review

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