These locks are much more complex than ordinary locks. After reading the instructions, although it was a bit complicated, I finally managed to install them. They work very well. They look really nice... See more
Company replied
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Review summary
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Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April. Hopefully I'... See more
Company replied
I need to say goldenwarm have good pictures and website , but handles came with two different shades of aluminium color one is more blue one is more aluminium coulor . Responding for messages I nee... See more
Company replied
3.6
Average
205 reviews
Replied to 94% of negative reviews
Typically replies within 2 weeks
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Do not buy from Goldenwarm
Do not buy from Goldenwarm.
Everything is dropped shipped from China and expect long delays to receive any items. After 21 days we requested they cancel the order as it’s taken too long and our units were being fitted.
They rejected and stated we have to cover the costs of shipping the items back to china.
You can find the same handles at similar pricing from UK suppliers with quicker lead times and less aggravation when it comes to returns.
Do not use Goldenwarm.
25 March 2026
Unprompted review
Hardware Transformed My Kitchen - Night & Day Difference!
I'm in the middle of a full kitchen remodel and decided to paint my existing cabinets instead of buying new ones. The game-changer? Updating ALL the hardware.
I chose Goldenwarm's long bar pulls for every cabinet door and drawer, and WOW - the before and after is like night and day! It completely modernized my kitchen without the cost of new cabinets.
What I loved:
✅ High quality - these feel solid and look expensive
✅ Easy installation - I'd never installed cabinet hardware before and these were straightforward
✅ Consistent finish across all pieces
✅ Totally transformed the look of my kitchen
If you're considering a kitchen refresh without a full renovation, changing the hardware is THE move. Goldenwarm delivered quality at a great price point.
Highly recommend to anyone doing a DIY kitchen update!
18 April 2026
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you so much for sharing your experience!
It’s great to hear how much of a difference the new hardware made—updating cabinet pulls really can transform a space, and we’re glad our long bar pulls helped bring your kitchen to life without a full renovation.
We’re especially happy to know that the quality, finish consistency, and ease of installation met your expectations, even for a first-time install. That’s exactly the experience we aim to provide.
Your detailed feedback and recommendation truly mean a lot to us, and we’re sure it will help inspire others who are considering a similar DIY upgrade.
If you ever need anything for future projects, we’re always here to help.
Kind regards,
Dont order from this company
Dont order from this company. My order never arrived. Nothing but excuses in their emails when I ask where my order is.
15 April 2026
Unprompted review
Reply from Goldenwarm
Hello,
We’re very sorry to hear about your experience and understand how frustrating this situation must be.
Please note that your order was shipped, and in rare cases, delays or delivery issues can occur during transit with the carrier. That said, we do not want you to be left without a resolution.
We have already reached out to you to investigate this further, and we’re more than happy to offer a suitable solution—whether that’s a replacement shipment or a full refund, depending on your preference.
Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible. Please contact us directly with your order details so we can take immediate action.
Kind regards,
Difficult to write a full review as I…
Difficult to write a full review as I haven't yet received my handles ordered on 3rd April. Apparently according to the tracking service, they've been sat with Yodrl since 8th April.
Hopefully I'll be able to write a more positive review if and when they turn up and depending on the quality.
14 April 2026
Unprompted review
Reply from Goldenwarm
Hello,
Thank you for your honest feedback—we completely understand your frustration.
We’re sorry to hear that your order has not yet been delivered. Based on the tracking, it appears the parcel has already been handed over to the local carrier and is awaiting final delivery. Sometimes there can be delays at this stage, but we are happy to help follow up with the carrier to get a clearer update for you.
We truly appreciate your patience and hope the items will arrive very soon so you can fully assess the quality. If there are any issues once you receive them, please don’t hesitate to contact us—we’ll make sure to take care of you.
Thank you again for your understanding, and we look forward to turning this into a more positive experience for you.
Kind regards,
Ordered 27 handles
Ordered 27 handles, was then told one size was not now available, so I replied saying I'll change to next size. No reply or confirmation. Now I've been told that this particular handle is no longer available. Taken 10 days to relay this despite several emails asking for details on delivery.
They drop ship from China. This is not made clear when ordering and certainly not clear on their site. Also it does not make clear what is and is not in stock. Very disappointed in level of service regarding communication. This has cost me and set kitchen completion back. Its not hood practise to advertise a product you cannot deliver particularly after payment has been made. By looks of some of the reviews, I'm not the only one! Well you pays your money you takes your chance! Very unprofessional
10 April 2026
Unprompted review
Reply from Goldenwarm
Hello,
We’re very sorry to hear about your experience and completely understand your frustration—especially given the impact this has had on your kitchen project.
Regarding the item availability, there was indeed a stock issue with the specific size you originally ordered. We sincerely apologize for the delay in communication while confirming alternatives with our factory. This should have been handled more promptly, and we take your feedback seriously.
We also regret that the fulfillment process and stock status were not as clear as they should have been at the time of your order. Your comments highlight areas where we need to improve, particularly in communication and transparency.
Please rest assured that this is not the experience we aim to provide. We would still very much like the opportunity to make this right for you. If you’re open to it, please contact us directly with your order details so we can offer a suitable resolution—whether that’s prioritizing an alternative, arranging a refund, or another solution that works for you.
Thank you for your feedback—it’s invaluable in helping us improve.
Kind regards,
You have to pay to ship returns to China!!
Customers are responsible for shipping back their returns - and guess what! They want you to ship back to China with tracking! It will cost more than whatever you paid for these garbage handles so customer be aware!
7 April 2026
Unprompted review
Reply from Goldenwarm
Hello,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand your frustration.
We would like to clarify that our return policy is clearly outlined on our website, including the information that customers are responsible for return shipping costs and that items should be sent back to our designated return address. This is a standard practice for many international sellers, especially when products are shipped directly from our manufacturing facility.
That said, we completely understand that international return shipping costs can sometimes be higher than expected, and we sincerely apologize if this was not clear or caused inconvenience.
Our goal has always been to provide high-quality products and transparent service. We are continuously working to improve both our product experience and after-sales support, including exploring more customer-friendly return solutions.
We would really appreciate the opportunity to make this right. Please reach out to our support team with your order details, and we will do our best to assist you further and find a satisfactory solution.
Thank you again for your feedback — it helps us improve.
Laura was awesome
I’m genuinely impressed with Goldenwarm. The product quality exceeded my expectations—everything arrived exactly as described, well-made, and clearly built to last.
Shipping did take a bit longer than I initially expected, so I’d definitely recommend ordering a few days in advance if you’re on a timeline. It may have been impacted by Chinese New Year, but either way, it’s something to keep in mind.
What really stood out, though, was the customer service. Laura was absolutely fantastic—professional, responsive, and genuinely helpful every step of the way. It’s rare to come across that level of care these days, and it made a big difference.
Overall, despite the slight delay, I’m extremely happy with my purchase and the experience. I wouldn’t hesitate to order from Goldenwarm again.
20 March 2026
Unprompted review
Reply from Goldenwarm
Dear Customer,
Thank you so much for taking the time to share your thoughtful feedback and for your kind words about your experience with Goldenwarm.
We’re truly delighted to hear that the product quality exceeded your expectations and that everything arrived as described. Providing durable, well-crafted products is something we take great pride in, so your recognition means a lot to us.
We also sincerely appreciate your understanding regarding the shipping time. As you mentioned, factors like peak seasons (such as Chinese New Year) can occasionally impact delivery timelines. Your suggestion to order in advance is very helpful, and we’ll continue working on improving our logistics to provide a faster and more consistent experience.
Most importantly, thank you for highlighting Laura’s service. We’re very proud to have her on our team, and your kind words will definitely be shared with her—it will mean a great deal. Providing attentive and reliable support is exactly what we strive for, and we’re glad she made such a positive impression.
We truly appreciate your support and your recommendation. It means a lot to us that you would choose Goldenwarm again, and we look forward to serving you in the future.
Warm regards,
Excellent Communication & Support
So far, my experience with this company has been excellent. Their customer service has been prompt, professional, and very accommodating — they even offered a complimentary upgrade to expedited shipping, which I truly appreciate.
While I have not yet received my order, the products appear to be of great quality based on their presentation and details. I’m genuinely looking forward to receiving them.
I will update this review once the items arrive and I’m able to fully assess the quality.
At this stage, very impressed with the service and communication.
25 March 2026
Unprompted review
Reply from Goldenwarm
Hello,
Thank you so much for your wonderful 5-star review and for sharing your experience with us.
We’re truly delighted to hear that you’ve been satisfied with our communication and support so far. Providing prompt, professional, and flexible service is something we always strive for, so your kind words mean a great deal to our team.
We’re especially glad that you appreciated the complimentary upgrade to expedited shipping—it's our way of making sure you receive your order as smoothly and quickly as possible.
We’re excited for your order to arrive and hope the products exceed your expectations in both quality and design. Please don’t hesitate to reach out if you have any questions or need any assistance once your items are delivered—we’re always here to help.
We also truly appreciate your willingness to update your review after receiving the products. Your feedback is incredibly valuable to us and to other customers.
Thank you again for your trust and support. We look forward to serving you again in the future.
Warm regards,
Ordered cabinet knobs on jan 19th never…
Ordered cabinet knobs on jan 19th never received them tried tracking I believe it's a scam watch out
19 January 2026
Unprompted review
Reply from Goldenwarm
Hello,
Thank you for sharing your feedback on Trustpilot, and we're truly sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we completely understand your frustration.
We sincerely regret that you haven't received your cabinet knobs ordered on January 19th, and we assure you that we take this matter very seriously. While we cannot locate your order details from this review alone, we would very much like to investigate what happened and make things right.
Could you please contact us directly with your order number? We will prioritize looking into your case, confirm the status of your shipment, and work toward a resolution as quickly as possible—whether that means tracking down your package or issuing a full refund.
Your satisfaction is extremely important to us, and we genuinely want to restore your trust. Please give us the opportunity to assist you.
We look forward to hearing from you soon.
Warm regards,
Nice quality
I really love how these look on my cabinets, the brushed gold has a high-end feel that isn't too shiny or "fake" looking. They’ve got a nice weight to them and don’t feel like cheap, hollow plastic, which makes a big difference when you're opening heavy drawers every day. Installation was a breeze and everything lined up perfectly without any weird gaps or wobbly screws. I’ve had them on for a bit now and they don't show fingerprints or smudges easily, which is a huge plus for a busy kitchen. Overall, it's an easy way to make the whole room look way more expensive without spending a fortune.
14 December 2025
Reply from Goldenwarm
Hello,
Thank you so much for taking the time to share your experience with us on Trustpilot! We're absolutely thrilled to hear that you're loving your new cabinet handles. 😊
It's fantastic to know that the brushed gold finish has that high-end, authentic feel you were looking for—not too shiny or "fake," as you perfectly described. We take great pride in offering products that combine quality materials with elegant design, so your feedback truly means the world to us.
We're also glad to hear that installation was smooth and that the handles have held up well in your busy kitchen without showing fingerprints or smudges. That's exactly the kind of durability and style we aim to provide!
Thank you again for choosing us and for your kind words. It's customers like you who inspire us to keep doing what we do. If you ever need anything else or have questions in the future, please don't hesitate to reach out.
Wishing you many more happy moments in your beautifully upgraded kitchen!
Warm regards,
Good quality. Transitional design.
Very happy with these cabinet pulls. The matte black finish is smooth and complete. The pulls are solid and heavy enough, nice feel. 2 sets of screws made install easy and I actually needed both sizes. The style works in my mid century house but would also work in modern farmhouse or traditional. The price seems fair for the quality.
2 December 2025
Reply from Goldenwarm
Hello,
Thank you so much for sharing your experience with us on Trustpilot! We're absolutely delighted to hear that you're so happy with your new cabinet pulls. 😊
It's wonderful to know that the matte black finish met your expectations—smooth, complete, and with that solid, quality feel we strive for in every product. We're also glad the two sets of screws came in handy and made installation easier for you!
Your comment about the transitional design meaning so much to us. The fact that these pulls work beautifully in your mid-century home while also complementing modern farmhouse or traditional styles is exactly what we aim for—versatility without compromising on quality.
Thank you also for noting that you found the price fair for the quality. Delivering great value to our customers is always our priority.
We truly appreciate your support and kind words. If you ever need anything else or have questions in the future, please don't hesitate to reach out.
Enjoy your beautifully updated space!
Warm regards,
Reply from Goldenwarm
Hello,
Thank you for taking the time to leave us a 5-star review on Trustpilot! We're so glad to hear that you're pleased with your pocket door lock. 😊
It's great to know that you found the item well-made and that it did the job perfectly. Quality and functionality are what we strive for, so your feedback truly means a lot to us.
If you ever need any assistance or have questions about any of our other products, please don't hesitate to reach out. We'd be happy to help!
Thanks again for choosing us, and enjoy your pocket door lock!
Best regards,
High Quality, Great Brass Color
Changed out the knobs on my dresser to incorporate brass. I used this brand’s handles too in my kitchen so I expected high quality, and that’s what I got. Highly recommend.
7 December 2025
Solid upgrade - easy install with basic tools and some DIY knowledge
Installed this pocket door lock on a barn-style sliding door in our Alliance Valor 44V14 and it turned out great. It took about 30 minutes and was fairly easy overall. You’ll need to be comfortable measuring and making a few clean cuts, but nothing complicated if you’ve done light DIY before.
11 November 2025
Reply from Goldenwarm
Hello,
Thank you so much for your detailed and thoughtful review!
We’re thrilled to hear that the pocket door lock worked perfectly for your barn-style sliding door and that the installation went smoothly. It’s great to know that the process was straightforward and manageable with basic tools and DIY experience.
Your insights about measuring and making clean cuts are especially helpful for other customers considering this product—we truly appreciate you sharing your experience.
Thank you again for your support and recommendation. If you ever need anything in the future, we’re always here to help.
Warm regards,
Beautiful quality products and amazing…
Beautiful quality products and amazing customer service. The only issue was the delivery which took longer than expected.
17 November 2025
Unprompted review
Reply from Goldenwarm
Hello,
Thank you so much for your kind words and for taking the time to leave us a 5-star review ⭐⭐⭐⭐⭐
We’re truly happy to hear that you love the quality of our products and had a great experience with our customer service — that really means a lot to our team.
We do apologize for the longer-than-expected delivery time. International shipping can occasionally take a bit longer, but we’re continuously working to improve this part of the experience as well.
Thank you again for your understanding and support. We look forward to serving you again in the future!
Elegance!
I’m upgrading my entire kitchen and ordered the Europe style pulls. I could not have been happier with them! Terrific quality and a very substantial pull as well. I’ll be ordering 15 more for an addition to my kitchen next!
4 November 2025
Reply from Goldenwarm
Hi there,
Thank you so much for taking the time to leave such a fantastic 5-star review!
We’re absolutely delighted to hear that you’re happy with the European-style pulls and that they’ve met your expectations in both quality and feel. It’s wonderful to know they’re playing a part in your kitchen upgrade and delivering that elegant, substantial look you were hoping for.
We truly appreciate your support and are excited to hear you’ll be ordering 15 more for the next stage of your kitchen project. If you need any assistance at all with your next order, please don’t hesitate to reach out—we’re always happy to help.
Warm regards,
These worked great for our doors.
These locks are much more complex than ordinary locks. After reading the instructions, although it was a bit complicated, I finally managed to install them. They work very well. They look really nice on our door.
18 November 2025
Reply from Goldenwarm
Hi,
Thank you so much for taking the time to share your experience and for your 4-star review!
We’re delighted to hear that the locks worked great for your doors and that you’re happy with both their performance and appearance.
You’re absolutely right—these locks are more advanced than standard models, and installation can take a bit more time. We truly appreciate your patience in following the instructions and are glad everything came together successfully in the end.
Your feedback is very valuable to us, and we’ll continue working on making our instructions clearer and easier to follow. If you ever need assistance in the future, our team is always happy to help.
Thank you again for choosing us—we hope you enjoy your locks for many years to come!
Good quality
Looks stunning on my white wardrobes. Really good quality . Heavy and solid. Really impressed!
Would buy again
2 November 2025
Reply from Goldenwarm
Hi there,
Thank you so much for taking the time to leave such a lovely 5-star review!
We’re delighted to hear that the handles look stunning on your white wardrobes and that you’re impressed with their quality, weight, and solid feel. Your satisfaction truly means a lot to us.
Thank you again for your support—we’d be more than happy to welcome you back anytime!
Warm regards,
Beautiful, luxury, quality
I'm absolutely thrilled with these stylish cabinet handles; they added a touch of flair to our kitchen cabinetry. They're simply perfect.
30 November 2025
Reply from Goldenwarm
Hi there,
Thank you so much for your wonderful 5-star review! We’re truly delighted to hear how happy you are with your cabinet handles.
It means a lot to us that you describe them as beautiful, luxurious, and high quality. We’re thrilled they added the perfect finishing touch and a sense of flair to your kitchen cabinetry—that’s exactly what we hope our designs will do.
Thank you again for your kind words and support. We truly appreciate your trust and would be happy to assist you again whenever you need!
Warm regards,
Cabinet Pulls/ Great quality and service
I ordered the dark gray cabinet pulls for my new kitchen remodel. I was very happy with the quality and design. Sleek but strong and solid. I sampled several other designs from other places and wasn’t happy until I found these.
They do take about a week to deliver with expedited shipping so plan ahead. Worth the wait.
On my last order I realized I miscounted and needed three more- customer service was great! They responded quickly and added them to my order.
Very happy customer!
18 December 2025
Unprompted review
Reply from Goldenwarm
Hi,
Thank you so much for sharing your wonderful 5-star review! We truly appreciate you taking the time to describe your experience in such detail.
We’re delighted to hear that the dark gray cabinet pulls were the perfect match for your kitchen remodel and that you were pleased with their quality, strength, and sleek design. It means a lot to us to know that after trying several other options, you finally found exactly what you were looking for with our products. We’re also glad our customer service team could quickly assist when you realized you needed a few additional pulls — helping our customers is always a top priority.
Thank you again for your trust and kind words. We wish you many years of enjoyment with your new kitchen, and we look forward to assisting you again on future projects!
Warm regards,
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