Appears SHOP HQ and Synchrony Bank are double charging on remaining flex pays. Paid off my Synchrony Bank SHOP Card with all Value pays completed but SHOP HQ said they have not been paid. Something is... See more
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Continue to call about denied claims with no one who can give me a straight answer or call back. From what I've been told, the reason for the denial may be because I have submitted refund requests fo... See more
I submit an item and it has happened several times where shophq vip declined the order. Saying it's already been submitted. And than find out it hasn't. I order several items under the same order numb... See more
Reps answering the phone do not have adequate information ex: no totals or when to expect refunds. When asked to escalate, it was not done, called back requesting a supervisor, was hung up on, 3rd req... See more
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Company details
Written by the company
SHOP AND SAVE WITH SHOPHQ® VIP ShopHQ® VIP gives you exclusive savings at ShopHQ and 1,000+ other retailers in our Marketplace. Whether you shop online, in-store, over the phone, or by mail, you'll save more money on your purchases from popular retailers you know and love. FREE SHIPPING REFUNDS Save with Free Shipping Refunds on ShopHQ and Marketplace purchases FREE RETURN SHIPPING REFUNDS Save with Free Return Shipping Refunds on ShopHQ and Marketplace purchases 5% CASH BACK AT SHOPHQ Earn 5% cash back on all your ShopHQ® purchases 5% CASH BACK AT MARKETPLACE RETAILERS Earn 5% cash back at 1,000+ retailers in the Marketplace SEE ALL RETAILERS SATISFACTION GUARANTEE! No long-term commitment. Cancel anytime at www.ShopHQVIP.com or by calling 877-808-4846. Our award-winning ShopHQ VIP Customer Service provides 24/7 support, designed to fit your schedule. HOW IT WORKS FAQ
Contact info
P.O. Box 290728, 06129-0728, Wethersfield, CT, United States
- 877-808-4846
- CustomerService@ShopHQVIP.com
- shophqvip.com
2.1
Poor
945 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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This process takes way to long
This process takes way to long. Also I was told I can’t have more than one order per day from the same vendor. That sucks.
25 October 2021
Reply from ShopHQ VIP
Thank you for your review! We have different options to submit your backup documentation. You can send your proof of purchase in the mail without having to submit a claim! You can also submit multiple purchases from ShopHQ on the same day. However, I will pass along your feedback to our team to discuss the Marketplace purchase limit.
If you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
ShopHQ VIP canceled my account without…
ShopHQ VIP canceled my account without notification. Now when I tried to enter a claim it will not allow me into the system. Customer Service told me that there is nothing that could be done and all of my receipts i wanted to enter are no good and I would have to start all over again.
18 October 2021
Reply from ShopHQ VIP
We appreciate your review, David! Unfortunately, we are unable to reinstate accounts. We ensure that when our members rejoin the ShopHQ VIP program, we honor all eligible purchases made before their new join date.
A member from our customer service team will reach out to you via email shortly!
If you have any further questions, please let us know! We would be happy to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
You need to understand that some of us…
You need to understand that some of us are seniors & really can only reply & forward on a computer. I had several items that I bought & had to call you to walk me through what to do. I did everything you said & never got a rebate. When I called they said they would review it but never refunded my money. I then had to pay my computer expert at my business & they still didn't do anything but take my money each month.
17 October 2021
Reply from ShopHQ VIP
Thank you for your review, Ilene. I will reach out to you via email to go over your account with you!
In the meantime, if you have any questions, please let us know! We'd be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
Unable to rejoin program - very frustrated
I have been a member for as long as it has been available and always have enjoyed the program and rebates. I have mostly gotten my rebates with the exception of a few that I just gave up on getting. The service I have received is intermittent. Lately, my account got deleted by the system, I am told. I guess my credit card was declined, which I find odd, since it has been the same since day one. The latest fiasco is that I am unable to rejoin and keep getting the run around every time I call. They say I will be getting this resolved but everyday I either email or call and nothing happens. Still locked out with a message that says I am ineligible to join. I need to get this resolved and I am running out of patience. :(
4 October 2021
Unprompted review
Reply from ShopHQ VIP
We appreciate your review, Vickie. We will make sure this issue is resolved as soon as possible. Our customer service team will reach out to you shortly!
Happy Shopping!
Sarah
Customer Service Specialist
ShopHQ VIP
Overall, I really like getting shipping rebates and 5% back at ShopHQ and other retailers. I only wish there was a way to be recognized as a ShopHQ VIP member when placing an order so that the free shipping would be applied up front so that I wouldn't be charged sales tax on the shipping charges and not have to request the rebate.
28 September 2021
Reply from ShopHQ VIP
We appreciate your feedback, Debra! We're always looking for ways to enhance the ShopHQ VIP program. I will discuss your feedback on having discounts and shipping taken off during your purchase with my team.
If you have any questions in the meantime, please let us know! We're available 24/7, including holidays, to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
Very reasonable payment options to…
Very reasonable payment options to obtain good quality products.
27 September 2021
Reply from ShopHQ VIP
We're delighted to hear that you're enjoying your VIP program, Dana! Not only can you receive 5% back and shipping from ShopHQ purchases, but you can also receive 5% back and shipping for purchases made at one of the 1,000 retailers in our Marketplace!
Please let us know if you have any questions. We'd be happy to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
I just LOVE
I just LOVE, LOVE, LOVE free shipping!!!!! The site is easy to use. I bought a refrigerator from a different vendor and got money back. Very happy I joined.
27 September 2021
Reply from ShopHQ VIP
We're delighted to hear that you're enjoying your VIP program, Karen! Not only can you receive 5% back and shipping from ShopHQ purchases, but you can also receive 5% back and shipping for purchases made at one of the 1,000 retailers in our Marketplace!
Please let us know if you have any questions about your membership. We'd be happy to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
The watches are great and customer…
The watches are great and customer service was also great when my watch never arrived. Very helpful.
25 September 2021
Reply from ShopHQ VIP
We're so happy that the ShopHQ VIP has been awesome to you, Aaron! If you have any questions about the ShopHQ VIP program, please let us know! We'd be happy to help!
Happy Shopping!
Juleen
Customer Service Specialist
I'm very happy with the service of…
I'm very happy with the service of ShopHQ VIP. I saved a lot of money for the shipping and handling of items plus percentage in reduction of price for the items that I have bought. Thank you ShopHQ VIP.
25 September 2021
Reply from ShopHQ VIP
Thank you for your review, Adrihana! We're so happy you're enjoying the ShopHQ VIP program! Our Marketplace has over 1,000 retailers to shop from, so you're bound to find your favorite stores!
If you have any questions, please contact us! We're available 24/7 to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
Good Deall!
I like the refunds for all shipping. When you buy multiple items it can add up . I can buy 3 or 4 or more of an item and not worry @ the extra expense. The extra cash back on each purchase also makes some of the deals extra inviting.
25 September 2021
Reply from ShopHQ VIP
Thank you for your review, Kathy! You can receive 5% cashback and a full shipping refund on all purchases made from ShopHQ!
We even have a Marketplace where you can receive 5% cashback. There are over 1,000 retailers to choose from, so you're bound to find your favorite store!
If you have any questions, please let us know! We're happy to help!
Happy Shopping!
Juleen
Customer Service Specialist
Enjoying my HQ VIP program
Enjoying my HQ VIP program
Shipping rebates and discounts are received in a reasonable time. Have not had any problems getting rebates.
24 September 2021
Reply from ShopHQ VIP
We're so happy you are enjoying the VIP Program, Teresa! We love to ensure that our members are receiving their refunds in a timely manner.
If you have any questions, please let us know! We're happy to help!
Happy Shopping!
Juleen
Customer Service Specialist
Great Program!
What an outstanding program -- you buy stuff, and they rebate you five percent, plus the shipping costs! Super easy to make rebate claims, you just forward your emailed order confirmation to them, with some details entered over at their site, and, once a month, a check arrives! Getting money for shopping, wow!
Plus, the range of the marketplace, to submit rebate claims, is enormous! I mostly buy watches, but I see I can also submit every Amazon purchase, and scores of other Sellers participate as well.
There is a monthly fee, but I have received far more money back than this program has cost, and it has enabled me, in fact, to pay off purchases, or use the checks for a new purchase.
Best rebate program I've ever come across. Shop, get paid!
And, with shipping costs being as high as fifteen dollars per purchase or more through some Sellers, getting shipping repaid back to you is awesome.
I've also spoken with their Customer Service, and they are super friendly and helpful. This is just a wonderful program that rewards you for stuff you already are buying. What a gift!
24 September 2021
Reply from ShopHQ VIP
Thank you for your beautiful and insightful review, MD! We're happy to have you and are delighted to learn that you are receiving the most out of your membership and are satisfied with our services thus far.
If you have any questions, let us know. We're available 24/7 to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
I love this service
I love this service. I know QVC is a competitor but I wish you would take them into this service. I shop ShopHQ and QVC.
24 September 2021
Reply from ShopHQ VIP
Thank you for your review, Marie! If you have any questions about the ShopHQ VIP program, please let us know! We'd be happy to help!
Happy Shopping!
Juleen
Customer Service Specialist
I enjoy shops vip service
I enjoy the shophq vip service. And when I receive a check in the mail I’m really happy. Shopping and receiving money back is wonderful.
24 September 2021
Reply from ShopHQ VIP
We're so happy you're enjoying the ShopHQ VIP program, La Verne! We love to ensure that our members are receiving their checks in a timely manner.
If you have any questions, please contact us! We're available 24/7 to assist you!
Happy Shopping!
Juleen
Customer Service Specialist
It is great for saving and receiving…
It is great for saving and receiving money back.
24 September 2021
Reply from ShopHQ VIP
We're ecstatic that you're enjoying the SHopHQ VIP program, Tabitha! We love that you're benefiting from your membership!
If you have any questions, please let us know! We're available 24/7 to help!
Happy Shopping!
Baillie
Customer Service Specialist
Complaint about ShopHQ/VIP
1. Customer service does not return calls to customers or follow-up on complaints. 2. Very slow in sending out rebates. If there is a problem with customer's credit card, ShopHQ/VIP abruptly cancels the membership without contacting the member, and will not re-instate it. Customer service refuses to pass customer up to a supervisor.
24 September 2021
Reply from ShopHQ VIP
We appreciate your review! Unfortunately, we are unable to reinstate accounts. Still, we ensure that when our members rejoin the ShopHQ VIP program, we honor all eligible purchases made before their new join date.
I would be happy to go over your account to ensure that you are receiving all of your benefits! I will email you with more information.
In the meantime, if you have any questions, please let us know! We would be happy to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
ShopHQ VIP Program has saved me hundreds.
ShopHQ VIP program has saved me hundreds of dollars. When I joined I thought that I would only received cash back rewards from ShopHQ but after learning more about the program - I learned that most of the stores that I shop at are apart of the program which was an added bonus that I wasn't expecting.
24 September 2021
Reply from ShopHQ VIP
We're ecstatic that you're benefiting from the ShopHQ VIP program, Patricia! Not only can you receive cashback for Marketplace purchases, but we'll also refund shipping!
If you have any questions, please let us know! We'd be delighted to help!
Happy Shopping!
Baillie
Customer Service Specialist
Reply from ShopHQ VIP
We're so happy that you love the ShopHQ VIP program! If you have any questions, please let us know! We'd be glad to assist you!
Happy Shopping!
Baillie
Customer Service Specialist
While i enjoy the rebates and multiple…
While i enjoy the rebates and multiple store at which i can shop. Invicta Stores and Ebay are two stores that i shop a lot at and they are not included on your list of stores. If those stores were included then ShopHq VIP would be rated 5 Star for sure.
24 September 2021
Reply from ShopHQ VIP
We appreciate your review, Richard! Our Marketplace is subject to change, and we're always adding new retailers, so keep checking back, as your favorite stores may be added!
If you have any questions, please let us know! We'd be happy to help!
Happy Shopping!
Baillie
Customer Service Specialist
the customer service rep are very kind…
the customer service rep are very kind and take a time to help me for refund, info and etc.
24 September 2021
Reply from ShopHQ VIP
Thank you for your kind words, Keiko! We love assisting our members in any way we can! We love helping our members so much that we're available 24/7, including holidays!
Happy Shopping!
Baillie
Customer Service Specialist
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