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JOGA Reviews 5,443

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 1,140 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, finding them comfortable, durable, and effective for their intended use. Many also highlight the excellent customer service, noting that the team is responsive, helpful, and goes above and beyond to resolve issues. Reviewers appreciate the ease of ordering and the overall positive experience with the company. However, some customers experienced issues with delivery times, with orders taking a long time to arrive or even going missing. There are also concerns regarding product sizing, with some finding items to be smaller than expected or not matching descriptions, leading to discomfort or inadequate protection. A few people also reported receiving damaged packaging or missing items in their orders, and some found the product quality to be below expectations.

What people talk about most

Product

People report positive experiences with products, especially shin pads, which many customers find... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the high quality of products like... See more

Customer service

Customers had positive experiences with customer service, frequently praising the team for being brilliant,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many praising the ease of ordering, quick... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising fast and efficient shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall the products where great but on the foot zen mat it feels like one side feels stronger than the other.

Company replied

Rated 4 out of 5 stars

My initial experience was poor but the mark of a good company is how they deal with those types of situations and Joga handled it very well. Deliveries do take an age to arrive but the product and cus... See more

Company replied

Rated 3 out of 5 stars

Shipping was slow , no tracking , product under expectations ( quality was ok nothing special. They are too thin for my liking . I have purchased better for cheaper . ) I will not reorder . And the co... See more

Company replied


Company details

  1. #132 of 150 best companies in Sportswear Shop

Written by the company

Born out of inspiration from the vibrant streets of Brazil, JOGA embodies the soulful dance of Joga Bonito - the beautiful game. It's not just about the goals scored but the stories told through every deft touch and every graceful move on the pitch. As modern football became awash with metrics and data, we found ourselves yearning for the days when raw talent and artistry reigned supreme. That's why JOGA was born - to reignite that essence and to keep the artistry of football alive.


Contact info

3.7

Average

TrustScore 3.5 out of 5

5k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

DO NOT ORDER THIS PRODUCT unless...

DO NOT ORDER THIS PRODUCT unless you've already tried the product and are absolutely certain you won't need to return it.

My son didn't get on with the socks at all. We found them noticeably shorter, less comfortable and of lower quality than several other brands we've purchased previously.

The bigger frustration, however, was the returns process. The return window is surprisingly short, and the process itself is unnecessarily clunky. Response times were slow, with each exchange taking days, making what should have been a simple return far more difficult than expected. By the time meaningful responses were received, it felt like valuable time within the returns period had already been lost.

A good product and a straightforward returns policy should go hand in hand. Unfortunately, our experience left us feeling disappointed with both the product and the customer service.

Based on our experience, I WILL NEVER purchase again.

UPDATE RE JOGA REPLY: Don't pretend you want to help now, we were speaking for WEEKS about this. You padded out the conversation with offers of partial discounts til the window closed to return. I'd rather take the financial hit and tell the world DO NOT BUY FROM THIS RETAILER.

1 June 2026
Unprompted review
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Reply from JOGA

Hi Eliza, fair shout, and sorry the socks didn't work for your son. The bigger miss is the returns run you describe, the tight window and the slow replies dragging a simple return out, and that one is on us. Email hello@shopjoga.com with your order number and we'll sort the return properly.

Rated 5 out of 5 stars

Joga is a great brand and both my son's…

Joga is a great brand and both my son's use their high quality products to help elevate their game! Highly recommend their products and great Customer support as well!

5 June 2026
Unprompted review
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Reply from JOGA

Hi Luciano,

That means a lot to hear - stoked your sons are getting value from the gear on the pitch. Thanks for the support and recommendation, it genuinely keeps us going. Looking forward to being part of their game for a long time.

Rated 5 out of 5 stars

My son loves this product

My son loves this product. So much comfier than a standard pad.
Very quick and very good service from the customer service department too.
Thank you

5 June 2026
Unprompted review
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Reply from JOGA

Hi there,

That's great to hear, glad your son is loving them. The comfort difference is something players notice straight away and it means a lot that he's feeling it too. Thanks for the kind words about the team as well, we'll pass that on. Looking forward to seeing him play in them.

Rated 5 out of 5 stars

The training pocket is one of those…

The training pocket is one of those things you forget you’re wearing. Holds what it needs to and stays out of the way.

22 May 2026
Unprompted review
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Reply from JOGA

Hi Rory, that's exactly what we go for - something that just does its job without you having to think about it. Appreciate you taking the time to share that. More good stuff coming your way.

Rated 5 out of 5 stars

Childs Shin Sleeves

I had been needing to get my son some new shin pads for football and was recommended Joga shin sleeves, so I had alook and found the website. Easy to find what you need and a doddle to order. Thanks Joga.

17 May 2026
Unprompted review
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Reply from JOGA

Hi Nicholas,

Glad to hear the website made it easy and that someone pointed you our way. Hope your son gets stuck in with the new sleeves and loves them on the pitch.

Rated 1 out of 5 stars

Still haven’t received my order from 3…

Still haven’t received my order from 3 weeks ago, Tried emailing and WhatsApp messaging and had no reply. Will be going to my bank for a full refund and would never order from this company again.

14 May 2026
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Reply from JOGA

Hi Rachel, three weeks with no order and no reply on email or WhatsApp is not on, and I get why you have had enough. I want to find your order and get it sorted properly. Email me at hello@shopjoga.com with your order number and I will pick it up straight away.

Rated 5 out of 5 stars

The gold shin guards looked like they…

The gold shin guards looked like they might scratch fast, but they’ve held up well. Still look clean after a few rough games.

26 May 2026
Unprompted review
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Reply from JOGA

Hi Josh, glad to hear the gold ones are holding up - that's exactly what they're built for. Appreciate you giving them a proper test and coming back to let us know.

Rated 5 out of 5 stars

My JOGA shin pads are excellent

My JOGA shin pads are excellent. They are comfortable and easy to use. The sleeves keep them in the right place when I run and play football. I like wearing them because they feel light and protect my legs. Ben age 11

4 June 2026
Unprompted review
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Reply from JOGA

Hi Caroline,

That's brilliant to hear - so glad Ben is loving them on the pitch. Lightweight and locked in place is exactly what we went for, so it means a lot that he can feel the difference. Hope he's smashing it out there!

Rated 5 out of 5 stars

Product is excellent and customer…

Product is excellent and customer service matches that!

4 June 2026
Unprompted review
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Reply from JOGA

Hi Nick, really appreciate you taking the time to say that - means a lot when both the product and the service hit the mark. Glad you're happy with everything, and we hope to see you back soon.

Rated 5 out of 5 stars

Grip socks

The grip socks are a big hit with my son. He wears them for school as well as for football as he finds them so confident. Will definitely be recommending to friends

4 June 2026
Unprompted review
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Reply from JOGA

Hi Victoria, glad your son is loving them and getting use out of them on and off the pitch. That kind of everyday confidence is exactly what we build them for. Really appreciate you spreading the word.

Rated 5 out of 5 stars

My son uses all the Joga socks a shin…

My son uses all the Joga socks a shin pads we have tried many but he says these are the comfiest. Customer service is second to none.

4 June 2026
Unprompted review
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Reply from JOGA

Hi Emma,

That means everything to hear - tell your son we appreciate him putting the kit through its paces and sticking with us. Comfiest socks and shin pads is exactly what we're going for, so glad he agrees. Your kind words about the team mean a lot too, we'll pass them on.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

4 June 2026
Unprompted review
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Reply from JOGA

Hi Simon, really appreciate you taking the time to leave that - means a lot. Glad the service hit the mark, and hope the kit is doing its job on the pitch too. Look forward to having you back.

Rated 5 out of 5 stars

Tracksuit

Present for.my son who absolutely 💯 loved fits perfect and is well made 👌

13 May 2026
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Reply from JOGA

Hi Lee,

That's what we love to hear - your son is going to look great on the pitch. Really appreciate you picking JOGA for him, means a lot. More to come from us so stay tuned.

Rated 1 out of 5 stars

Last week one pair got ripped

Last week one pair got ripped
Yesterday second pair got ripped
The quality is not strong at all

11 May 2026
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Reply from JOGA

Hi Derya, two pairs going in the same week is not what you should be dealing with. That is not the standard we hold ourselves to. Email us at hello@shopjoga.com and we will put it right.

Rated 1 out of 5 stars

0 stars is not an option.

0 stars is not an option.

Placed an order May 19th. Received May 29th. Tried them on June 1st. They didn’t last one game. Started refund process. Couldn’t get refund as refund period closed June 3rd despite the fact they have a 30 day guarantee.

Scam company. Do not buy from these charlatans.

3 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Gaz, thanks for flagging this and Im really sorry for the frustration. Our shin pads come with a 30 day guarantee, so a refund started within that window shouldnt have been blocked, it looks like something went wrong on the returns portal. Please email us at hello@shopjoga.com and well get this sorted and your refund processed right away. We want to make it right.

Rated 2 out of 5 stars

Delivery was fast and efficient

Delivery was fast and efficient. Just the sizing of my products was incorrect.

13 May 2026
JOGA logo

Reply from JOGA

Hi Darsha, glad the delivery was quick but wrong sizing is on us and that is not the standard. Email us at hello@shopjoga.com and we will get it sorted for you.

Rated 5 out of 5 stars

What an AMAZING company

What an AMAZING company, I ordered the grip socks and shin pads, which are great quality. i have had to email the company twice to ask questions and nothing has been too much trouble, they have been so accommodating and so polite. I would definitely recommend this company to anyone. Thank you

23 April 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Hannah,

That genuinely means a lot to hear - glad the grip socks and shin pads are doing the job and that the team made things easy when you reached out. We always want to make sure you feel looked after, so knowing that landed well is great. Appreciate the recommendation and can't wait to have you back.

Rated 5 out of 5 stars

My boys love these shinpad sleeves!

My boys love these shinpad sleeves!

They are light, comfortable and offer great protection. I love that they no longer complain about bulky shin pads that move during the game.

I've bought extra pairs so that we always have backups because they hate wearing their old shin pads.

Joga's customer service is second to none. Great products that are easy to order, shipping is really quick and the company is so easy to deal with.

They care about their customers and it shows in everything they do. Happy to support such a good company.

3 June 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi James,

That's brilliant to hear - your boys discovering the difference between bulky pads and JOGA is exactly why we do this. Light, comfortable, and actually staying in place during a game is the whole point. Really appreciate you stocking up on backups and backing us the way you have. More good stuff coming your way.

Rated 5 out of 5 stars

Fantastic experience with Joga

Fantastic experience with Joga! Great quality products, fast shipping, and excellent customer service. Everything arrived exactly as expected. Highly recommend!

29 May 2026
Unprompted review
JOGA logo

Reply from JOGA

Hi Alex,

Really glad to hear everything landed just right and the service was on point. That's exactly what we're going for every time. Thanks for the support and we hope to kit you out again soon.

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