Shop Like You Give a Damn Reviews 

1,263
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, stylish design, and comfort of the products, along with the fast and professional delivery service. People also emphasize the responsive and exceptionally helpful customer care team that quickly assists with any questions or order updates. Some reviewers were not happy with sizing inconsistencies, mentioning that certain shoes or boots did not fit correctly or were too large. A few other people also felt that specific items experienced unexpected durability flaws, such as materials wearing out prematurely or components breaking shortly after purchase.

What people talk about most

Product

Users describe positive interactions with product, expressing great satisfaction with the high quality,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish designs, comfortable fit,... See more

Customer service

People report positive experiences with customer service, often highlighting fast and friendly support, quick... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that shipments arrive... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is such a great website for vegans (and anyone buying for them) - it relieves so much stress! It has loads of different brands and some are more expensive than others so check out the sale items... See more

Rated 5 out of 5 stars

I love Immaculate Vegan. It’s my go-to place to shop for work apparel/shoes and casual pieces for my wardrobe. I’ve purchased seven pairs of shoes and they’ve all fit well, been extremely comfortable... See more

Rated 5 out of 5 stars

After I complained about Immaculate Vegan on this site, they responded immediately. So helpful, thoughtful and kind. They have offered to reimburse me for my purchase, which they didn’t have to, and a... See more

Rated 5 out of 5 stars

I didn't receive a order confirmation after ordering a dress and contacted the customer service. Within a couple of hours I got back a very kind helpful reply and the order confirmation! Great service... See more

Company replied


Company details

  1. Online marketplace
  2. also in
  3. Haute couture fashion house

Written by the company

The world’s largest 100% vegan fashion shop: 25,000+ items from hundreds of brands, screened for worker pay, workplace safety & product materials before they get on our platform.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,263)

160 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

I have only recently discovered this company and have been delighted with the choice and quality of their vegan footwear. There was a slight issue with my most recent order, but the company contacted me immediately, offered me an alternative product with the bonus of a 10% discount and I received the substitute trainer a couple of days later. Excellent service - and I actually prefer the substitute trainer to my original order!

6 October 2025
Unprompted review
Rated 5 out of 5 stars

The slippers I ordered unfortunately…

The slippers I ordered unfortunately did not fit but it was easy to arrange to return them and a refunrd was promptly made.

I was most impressed by the firm's care over the environmental impact of all aspects of the transaction.

23 September 2025
Rated 5 out of 5 stars

Great vendor

There was a very slight communication snafu over delivery (could have been my fault), but as soon as a reached out Immaculate Vegan's customer support responded quickly and clearly. Actual product (shoes) are just as advertised.

21 September 2025
Rated 1 out of 5 stars

Good products, terrible service

The products are great. But customer services are unprepared for when things go wrong. Instead of being honest, they find excuses for the inexcusable. Things go wrong, but treating your customers as if they were idiots is preventable.

16 September 2025
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Hi Ana,

We’re genuinely sorry for the experience you had — we completely understand how frustrating it must have been, especially as your order was meant to be a birthday gift.

Unfortunately, in this case, the issue was genuinely caused by a customs error that led to some UK orders from this brand to be returned to them at the French border. Once we were made aware, our team worked closely with the brand to either try to resend the orders or to arrange refunds as quickly as possible.

We absolutely agree that clear and timely communication is vital when things go wrong, and we’re reviewing how we can improve this process for future orders.

We always aim to treat our customers with honesty and respect, and we’re sorry if your experience didn’t reflect that.

Rated 3 out of 5 stars

Great products but hidden hurdles

The products and user experience are great. That said, key info on delivery, returns, customs, and sizing isn’t prominent enough. Without model photos, I ordered a purse that looked small but was huge. The return process was a nightmare—too many steps and high costs.

4 October 2025
Unprompted review
Rated 5 out of 5 stars

Always a pleasure with Immaculate…

Always a pleasure with Immaculate Vegan. I have always had exceptional service. Not just on sales but also returns. I recently bought some shoes without realising there was going to be a slightly longer lead time. It was my fault for not reading the details. I wanted to cancel before receiving the order. Immediate and helpful response. Nothing ever seems to be too much trouble. Thank you!

3 October 2025
Unprompted review
Rated 5 out of 5 stars

What I like about Shop Like You Give a…

What I like about Shop Like You Give a Damn is their friendly and sort of fun way of communicating to their costumers. You can tell their passion for what they do through everything they express.
I’ve ordered many times in the last few years, and no complaints whatsoever. I really love this company!

2 September 2025
Unprompted review
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Thank you so much Gabriel for this amazing review! We really appreciate it and feel honored to have you as a regular in our vegan, fair and sustainable online marketplace! 💚

Rated 5 out of 5 stars

Great customer service

11 September 2025
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Hi Vittorio,

Thank you for shopping with Immaculate Vegan and for taking the time to share your review. We’re so pleased to hear you had a great experience with our customer service. We look forward to helping you discover more vegan and ethical finds again soon!

Warm regards,
The Immaculate Vegan Team

Rated 5 out of 5 stars

So happy with these vegan boots!

I’m really happy with my purchase! The boots are beautiful, very comfortable from the first wear and made from high-quality vegan materials that look and feel premium. I also really appreciated that, even though the package was shipped from the UK to the EU, I didn’t have to pay any customs fees. Overall, a great shopping experience – I’ll definitely order from Immaculate Vegan again!

8 September 2025
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Hi Lorena,

Thank you for shopping with Immaculate Vegan and for leaving us such a lovely review. We’re so happy to hear you’re enjoying your new boots and that the whole experience, including delivery, was smooth for you. We’d be delighted to welcome you back again whenever you’re ready for your next vegan shopping spree!

Rated 5 out of 5 stars

Very good vegan products

Love this company! Nice products, everything is vegan!

4 September 2025
Unprompted review
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Thank you so much Mona! We really appreciate it. Hopefully, we'll see you again in our vegan, fair and sustainable online marketplace! 💚

Rated 4 out of 5 stars

Amazing product -Slight issue with shipping

I love the product I ordered. After receiving a confirmation email letting me know when I will be notified when the product ships, I did not hear back and finally reached out 12 days later. Within the next day, I received a confirmation that the product had shipped.

8 September 2025
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Hi MJ,

Thank you for shopping with Immaculate Vegan and for taking the time to share your feedback. We’re so pleased you love your new product, though we’re sorry for the delay in receiving your shipping confirmation. We’ll review this to make sure communication is clearer and more timely in the future.

We really appreciate your understanding and hope to welcome you back again soon.

Warm wishes,
The Immaculate Vegan Team

Rated 5 out of 5 stars

Very nice shoes!

Very easy to shop, quick delivery and very friendly customerservice.
I received very nice shoes for a good price!

19 September 2025
Unprompted review
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Thank you so much Sonja! We really appreciate it. Hopefully, we'll see you again in our vegan, fair and sustainable online marketplace! 💚

Rated 5 out of 5 stars

Great service

Great service , and good prices !
Very happy with my new clothes , and a great help from the people.

20 September 2025
Unprompted review
Shop Like You Give a Damn logo

Reply from Shop Like You Give a Damn

Thank you so much Stein! We really appreciate it. Hopefully, we'll see you again in our vegan, fair and sustainable online marketplace! 💚

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