Love the dress, but the delivery bag arrived slightly damaged — luckily the product was perfect inside.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service is good, but the clothes are not. One skirt looks somewhat like in the photo, but it is very thin and feels cheap. I don’t think it’s worth the price. I’m very disappointed a... See more
Company replied
I am so disappointed. I placed an order and someone stole my package. It’s very difficult to get any resolve. I purchased the package protection plan. I contacted the company for the package protectio... See more
Company replied
I honestly thought I would never find an international clothing store better than the ones I already knew… but this one truly surprised me! I absolutely loved the pieces — the design is modern and uni... See more
Company details
Written by the company
Welcome to MICAS, where fashion meets flair! We're all about embracing your individuality and celebrating your unique style. We design "Style A Cut Above" for our fashionistas. Drawing from nature's artistry, our collections boast clean silhouettes, vibrant colors, and bold prints. We're here to support you in rocking your look. Whether you prefer subtle elegance or daring statements, MICAS has something for everyone. We appreciate your valuable feedback and will continue to make improvements in our future work!
Contact info
United States
- hi@shopmicas.com
- shopmicas.com
3.9
Great
6K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Clothes are too large
Out of five items, all but one came on time. The Kahki skirt is more like an olive green, the white pants and top are more cream colored. I do not like these colors. The grey pants, I didn't open because they are the same size as the rest of the clothing.
I am planning to return the items as they are all too large. I am disappointed as I did follow the sizing chart.
In my attempt to return the items, it seems to be a costly adventure. I paid over $130.00+ for the clothes and now it seems I am going to pay over $30.00 to return them.
Their instructions asked me if I wanted to pay $10.99 or pay for it myself. Unfortunately, I chose to pay for it myself. I should have known better. It is quite expensive to return these items. I have decided to not purchase anything else from Micas.
5 April 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you. Regarding the color differences, lighting and screen settings can sometimes cause slight variations. As for the sizing, we appreciate your feedback and will continue working to improve our size guidance for a better fit.
We’re also sorry to hear about the inconvenience and cost associated with your return. According to our return policy, customers are responsible for the return shipping fee. Thanks for your understanding.
If you would still prefer to use a prepaid return label, that option is absolutely still available. Our support team has already reached out to you via email with further details. Please kindly check your inbox and spam folder. We really want to handle this issue for you and our dedicated customer care team is always here to help!
Reply from MICAS
We’re so happy to hear that you love our service! 💖
Your feedback means the world to us and motivates our team to keep delivering the best experience possible. We can’t wait to serve you again!
I have purchased from Micas before with…
I have purchased from Micas before with no problem but this time was different. I placed an order and they said something was out of stock, but that should have been said at checkout.. do I was waiting for the order but only to receive one item was not available and then it was. So I placed another order of something that I like and the same dress in another color, but then the other item was out of stock until April 10th. It was too much back and forth for me so j said cancel.. and you can’t speak to an individual but always Email which they don’t answer right away.. so I had to cancel this last order. I had plans to wear one of the dresses for my birthday.. that did not happen. I don’t think I will purchase from here again.
26 March 2026
Unprompted review
Reply from MICAS
Hi Nancy, we sincerely apologize for the inconvenience this situation has caused.
Our customer support team typically responds to emails within 24 hours on business days, and we’re sorry if our response time did not meet your expectations.
Due to unexpectedly high demand, some items may sell out quickly within a short period of time. At the same time, our manufacturers are taking extra steps to improve product quality, which may result in longer restocking times than usual. We truly appreciate your understanding in this regard.
We’ve checked and can confirm that our support team has already reached out to you regarding this issue. Kindly please double-check your inbox (and spam folder, just in case). We genuinely want to assist you and resolve this matter as quickly as possible.
Please rest assured that our dedicated customer care team is always here to help.
Love all the outfits from MICAS
Love all the outfits from MICAS. The quality and top notch and size is accurate 🤍
2 April 2026
Unprompted review
Reply from MICAS
Dear valued customer, we really appreciate your candid feedback and kind words, which mean a lot to us!!! Thank you so much for your support!
Scam
The extra fee offered for lost or stolen items is not applied when packages are lost or not delivered. I’ve been going back and forth with MIca. Instead offering a refund… Mica offered a store credit after I’ve reached out over four times. False advertising. Please, don’t pay for the extra fee for lost packages. You will not get refunded. The company is a scam. Good luck with your order!
3 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we're 100% real and we sincerely apologize for the trouble caused to you due to some factors in logistics that are out of our control. Regarding the situation, we will give feedback to the logistics provider to optimize our transportation to reduce the occurrence of this situation.
We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!
Missing a dress in my order
Missing a dress in my order. Customer service is not getting back to me. This is thievery. Other accessories are low in quality. I will continue to dispute this! Where is the dress??
17 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we're so sorry that your purchase was not up to your expectations and we will improve our service overall! Our products are quality-checked and materials. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
DO NOT BUY from here if you live in…
DO NOT BUY from here if you live in Europe. If the clothes don’t fit you, you will need to pay to send it back to USA and it is about 35£ delivery. It is not worth it all, they don’t pay the delivery when you return something.
30 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you.
Sizes vary by style. Feel free to take a look at the size chart on our site for each specific item for reference! According to our return policy, customers are responsible for the return shipping fee. Thanks for your understanding. Please don't worry, we currently offer a return address in Germany for eligible orders, which can help you avoid high return shipping costs to the US.
However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
I had a great experience with MICAS
I had a great experience with MICAS! The website is easy to use, the ordering process was smooth, and everything arrived on time. The quality of the products exceeded my expectations, and they looked exactly like the pictures. I’m very happy with my purchase and will definitely order again!
29 March 2026
Unprompted review
Over priced
Over priced, cheap quality, they make everything look high end but it’s not! Most items are non refundable. The clothes smell bad. If you order it will takes WEEKS to get your order if not months. DO NOT PURCHASE FROM THIS STORE. They are a RIP OFF!
25 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you.
According to our shipping policy, the processing time is 1-6 business days. Once shipped, it will be delivered in 7-15 business days. We're truly sorry that your purchase did not meet your expectations. All our products go through quality checks, and we take material selection seriously. As stated in our return policy, last sale items, tights, bikinis, bodysuits, and accessories (excluding scarves) are non-returnable and non-refundable. Thank you for your understanding. For more details on our return policy, please feel free to visit: https://shopmicas.com/pages/return-policy.
Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. THEY MAKE YOU PAY FOR A RETURN LABEL THAT TAKES WEEKS TO GET AND AFTER YOU MAIL IT BACK, THEY HOLD ON TO IT FOR ALMOST A MONTH AND THEN TELL YOU THEY WILL NOT BE ISSUING YOU A REFUND BECAUSE IT FAILED INSPECTION EVEN THOUGH, ALL YOU DID WAS TRY IT ON.
1 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you.
According to our return policy, return shipping costs are the responsibility of the customer. TYSM for your understanding. And then, the return labels are typically reviewed and sent to your email within 24 hours after the request is submitted. We will issue the refund to your original payment method once the return package has been inspected by the warehouse.
We take your feedback very seriously and would love the opportunity to look into your case personally. Currently, our customer support team responds to emails within 24 hours on business days, but we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
Scam - advertises items in stock and then delay after delay
Super disappointed and think I’m getting scammed. The clothes are so cute I decided to order 3 things. I wanted to try a few things to determine sizing and quality before ordering more. The price is right and so I should have known it was too good to be true. I ordered a body suit sunglasses and a dress almost 2 weeks ago. A couple of days ago I got an email that the two items of clothing were delayed bc they are now out of stock and the manufacturer is updating the quality but that the sunglasses were ready to be shipped so I agreed to have the sunglasses shipped and now I got a message that they’re having shipping delays “because the shipping companies are overloaded”. I received an order from Shein in the meantime that I ordered the same day and that came all the way from China so I mean c’mon. I asked for a refund for the whole order today so we’ll see.
17 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you. Certain items have been sold out due to an unexpectedly high demand within a short time and we're making every effort to restock them ASAP. Additionally, our manufacturer is taking extra steps to enhance the quality of the item, which is causing a longer restocking time than usual. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!
DO NOT ORDER FROM MICAS
DO NOT ORDER FROM MICAS
I repeat—do not order from this company. I ordered one outfit that did not fit and returned it immediately. The item was never worn, tags and packaging were fully intact, and I even paid $7.99 for the return label.
They then falsely claimed the item was worn, which is completely untrue. This feels extremely dishonest. They make false claims and keep your money.
The quality is also not what it appears online. The skirt I ordered was way too short and did not properly cover my body.
After taxes, shipping, and the return label, I ended up losing about $80 for a single item I couldn’t even wear.
It is absolutely not worth the stress, the back-and-forth emails, or the frustration. I’m glad I only ordered once—lesson learned.
If you’re considering ordering, I would strongly suggest looking elsewhere.
25 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we're so sorry that your purchase was not up to your expectations and we will improve our service overall! Our products are quality-checked and materials. Refunds can be made back to the original payment method after we receive and check the package. We really want to handle this issue for you; however, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? Don't worry, our dedicated customer care team is always here to help!
If you are from Switzerland do nor…
If you are from Switzerland do nor order. I paid today 40 CHF to return the parcel to German warehouse, more expensive than a dress.
24 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you.
We are sorry that we don't cover the shipping costs according to the return policy. For more return details, feel free to take a look at https://shopmicas.com/pages/return-policy💗 Thank you so much for your understanding and so sorry again for all the inconvenience caused. We will improve our service overall, and we really hope to provide you with better service soon!
Please don't hesitate to email us at support@shopmicas.com if you have any questions about it! Our dedicated customer care team is always here to help!
Smelly clothes, Horrible customer service
I’ve been going back and forth with someone from micas site and they aren’t helping me. My order came smelling horrible and one item was damaged. I sent a picture to their return area
And all they wanted
To offer was credit or a percentage off. This is a horrible
Site don’t waste your
Time with it
20 March 2026
Unprompted review
Reply from MICAS
Dear valued customer, we're so sorry that your purchase was not up to your expectations, and we will improve our service overall! Our products are quality-checked. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown on Trustpilot. Could you please send us a DM on IG (@micas.official) or on FB with your order # & email address? We really want to handle this issue for you, and our dedicated customer care team is always here to help!
update from my other review,
update from my other review,
I’m returning it because of course my skirt came after i needed it and i dont anymore because they took forever to deliver it. Well to return it, the process is hell. They need to “approve” it being returned and charge 8 dollars for a shipping label to make it “easier” for you. lmao anyone is off better buying from shein or amazon as they are better with shipping, any return process needed, and the clothing material is even better.
28 February 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you. According to our shipping policy, our standard shipping takes around 8-12 business days to arrive after the order has been shipped.
Our products are quality-checked. We are sorry that we don't cover the shipping costs according to the return policy. Thank you so much for your understanding, and so sorry again for all the inconvenience caused. If you have any other concerns, please don't hesitate to send us an email at support@shopmicas.com. We're always here to help!
I had an extremely disappointing…
I had an extremely disappointing experience with this brand and would not recommend them to anyone.
I placed an order for four items totaling $274 and even paid extra for delivery protection to ensure my package would arrive safely. Unfortunately, I never received my order. Instead of delivering it properly to my door, the courier left the package in the common hallway near the lift — an area accessible to anyone in the building. This is completely unacceptable, especially considering I paid extra for “delivery protection.”
What makes this worse is that I was home all day during the supposed delivery. No one rang my doorbell, contacted me, or left any notice in my mailbox. The only “proof” of delivery I received was a photo showing the package left unattended in a public area, where it could easily have been taken by anyone.
This situation was even more frustrating because I had ordered these clothes for an important event. I planned ahead and bought four different items so I would have options in case something didn’t fit. But none of them arrived, leaving me with no choice but to rush and buy something else at the last minute. It completely ruined my plans and caused unnecessary stress.
After realizing the package was missing, I took immediate action. I contacted the police and obtained a report, which I then submitted to the company along with all requested evidence. Despite this, I received no meaningful response. I was repeatedly passed between departments and told to contact different teams, even though I had already provided everything they asked for.
I also reached out to the shipping company, managers, and head office via email, but no one took responsibility or provided a clear resolution. Meanwhile, the full amount was taken through PayPal, and I was left without my order or a refund.
This experience shows a serious lack of accountability, poor customer service, and failure to deliver on their promises — especially when customers pay extra for protection. I am extremely frustrated and disappointed with how this situation was handled.
I would strongly advise others to think twice before ordering from this company.
9 February 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you.
There might have been something wrong caused by the carrier and our team is on it now. Currently, our customer support team is able to reply to emails within 24 hours during business days. However, we failed to find the email by your name and email address shown in Trustpilot. Could you please send us a DM on IG (@micas.official) or FB with your order# & email address? We really want to handle this issue for you and our dedicated customer care team is always here to help!
I really love micas clothes is my fav…
I really love micas clothes is my fav online store to buy my clothes , the quality is exceptional ,customer service is great and the prices are always great
13 March 2026
Unprompted review
Reply from MICAS
Thank you so much for your feedback! We're glad you enjoyed our clothes 💗
Scammers
The company duplicated order - refused to refund. the original order return I placed within 30 days policy but they did not provide the label. I emailed them but they say - it's over 30 days. I have emails in writing asking them 10 times to provide that label within 30 days window. They make return difficult on purpose - that's their business model. Almost one thousand dollars!!! damage for me for clothes I don't want. Stay away. They refused to give their legal name in USA (don't know if they registered to operate in US). Address is in China.
14 January 2026
Unprompted review
Reply from MICAS
Dear valued customer, we sincerely apologize for the trouble caused to you.
Please allow us to explain how orders are placed on our platform: all orders are processed independently by customers through our secure checkout system, which requires payment via Apple Pay, Klarna, Visa, or other available payment methods. As a company, we do not have the ability or authorization to place orders on behalf of our customers. This is to ensure the security and privacy of your payment information at all times.
We are sorry that we don't cover the shipping costs according to the return policy, but we can process a return for you if you want to. We just took a look that our support team has emailed you about this issue. Could you please double-check your inbox? We really want to handle this issue for you. Don't worry, our dedicated customer care team is always here to help!
Very impressed
Very impressed! I watched countless videos of reviews and noticed the people who ordered sizes in large appeared as if their clothes ran big. So I ordered all four pieces in medium and they fit perfect. My order came in 2 weeks and I love the unique style of each piece. The quality is good too.
16 March 2026
Unprompted review
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