Moment Reviews 

About a year ago, my husband and I made the decision to retire and move to a different country. Since we were going to be doing more traveling and seeing lots on new things, I wanted to document, remember and share the life changing events that were about to unfold. After about a month of research into phone lens upgrades, and seeing positive reviews for Moment come up time and time again, I decided to give them a try.

I gave myself a budget of $300 to begin and decided to go with the M-Series to get the most for my money. But, I have the iPhone 14 Pro Max. I learned that this phone came out with a larger camera sensor than previous generations and might not work with the M-Series. Many people on YouTube questioned the usability as well, and posted helpful ‘pros and cons’ videos. Being a novice, I felt the issues were minor and the M-Series would be a good starting point for my new hobby.

The package I put together included the Moment Case, 18mm Wide, 58mm Tele, 10x Macro, the 1.33 Anamorphic, and some well-designed accessories to attach some 67mm lenses. “Checkout”… now wait!

After about a week, I received the lenses. The accessories were shipped separately and took an additional week, seemingly coming from a different country. The tracking info provided was very basic, stating time, arrival, and departures.

Everything, but the 18mm, arrived in pristine condition. I contacted customer service with the issue and received a response from Szabolcs the following day. I explained my issue, he asked for a couple of photos, and the issue was resolved! His response was kind, concerned, resolute, and easy! Customer service excellence!

I have installed the lenses and played around a bit and the lenses are definitely a major upgrade over the basic phone lenses. And accessories are well thought out and masterfully constructed. I am very impressed! I can’t wait for some nice weather, so I can play with the lenses more. Thank you, Moment, for an excellent experience!

4 emails regarding not receiving part of an order after 2 weeks and asking to cancel it--not a single reply.

Becca was amazing! Glad to know that the moment team is filled with people who care about the end user.

I was having some doubts about using some Moment Gears I bought from Moment.
I wrote a email to them about this and Mr.Brionee from moment helped me a lot, and he guided me. My issues were solved by his prompt and early replies.

Bought a case, a filter mount and two filters. Everything arrived but the mount which makes everything useless. I have emailed support multiple times but got completely ghosted. Appaling service. You paid but you may not get your goods. Beware.

The folks at MOMENT were routinely in contact with me regarding their product shipment. The lenses were as ordered and arrived on time. I have one dentist, one barber and now one lens shop. There are lots of choices in this market….you would be remiss in your diligence if you didnt check out Moment

No complaints at all :-)
The quality is top notch. Chances I will order there again is high.

Love my new Phone Case and am excited to rock it!

I pre-ordered from September 17th and was promised delivery at the end of September. It's now almost the first week of November, and they still haven't been able to deliver the case and camera lens 2-7 for the iPhone 17 Pro Max.
My patience is running out and if it is not delivered within 2 weeks, I want my full money refunded as reliability is lost.
Moment… You guys should be deeply ashamed of how you treat customers.

Great customer service. Timely response

Great company with great products and amazing customer service.
They helped me to solve a problem that I created!

There was an issue with shipping a key piece of an iPhone kit I ordered and Moment worked hard to rectify the inconvenience it caused me. Most companies don't do that these days.

Best of the best Customer Service of my entire Life. From the "Moment" I purchase their product till now, the customer service always satisfying. The team loves to help with all my questions and disturbing request 🤣. Love it!

Absolutely fantastic quality! I just bought another one. Looking forward to adding more gear from Moment!

Very satisfied customer!!

Thanks to moment from south korea, for the nice service and product.

I got iphone 16 pro recently.
And got interested in minimal cinema camera shots by iphone.

I watched some of the youtube videos and found out about moment case and filter.
I ended up ordering my case and vnd filter at moment shop.

But there was a little change of mind while watching other youtube videos.
I asked for refund, but my case already got shipped.
So i decided to try the case first.

The case beautifuly fit to my iphone,
and the protection was very impressive.
I changed my mind again, and reordered vnd filter (sorry for the whim)
And I’m very looking forward to it to arrive.

Team moment helped me with my order and refund process very quick and very acurate.
They were very kind during all the process. I’m very thankful for the nice service, and
I’ll get back with the vnd filter review.

This is concerning my latest order with Moment. I have placed my order over a month ago, and still haven't received it. I have contacted their support department 6 times now, who has so far been non-responsive. I am now starting to feel worried that this order, worth over $500, will never arrive.

Brionne was very helpful with answering my question.

Responsive customer service. Good equipment, shipping could be faster though! Recommended

Szabolcs was great. He assisted me with the log-in & account issues I was experiencing in a very timely & efficient matter. He was really helpful & pleasant, and I was very impressed. Thanks again!