shopnewbella.com Reviews 399

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Very fashionable shoes for a good price and good customer service - helped with my refund/return case very fast.

Rated 5 out of 5 stars

wonderful boots and sandals. love them very comfy and an amazing deal. excellent customer service too. you can't beat these prices. I'm so obsessed with my boots especially they are perfect.

Company replied

Rated 5 out of 5 stars

I saw the boots online and loved them! I decided to treat myself with a Christmas give so I ordered them. Even though they came from China, they arrived to Portugal relatively quickly. Unfortunately,... See more

Company replied

Rated 5 out of 5 stars

I ordered beautiful boots. They both look awsome but bit small size. Mandy assisted my change request and she dealt it beautifully. Im really happy with Size-changing procedures even though it’s on o... See more

Company replied


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4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

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Rated 5 out of 5 stars

ey resolved the problem right away…

They resolved the problem right away product I bought was lovely and well made thank-you so much.

1 December 2023
Unprompted review
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Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I ordered the wrong size for two pair…

I ordered the wrong size for two pair of boots. Newbella worked with me immediately on a very satisfactory solution. I ordered 4 pair of the right size.

28 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The boots are really good quality and…

The boots are really good quality and the service is excellent. I will buy again. Well done, New Bella!

23 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Fast response

Customer Service was so fast to respond when I had an issue with receiving the wrong size. I would definitely recommend trying Newbella.

30 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

The refund police was great...thanks a…

The refund police was great...thanks a lot for the nice contact !

30 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I love my shoes

I love my shoes! I just ordered the wrong size and since I am from México I was scared of changing them, but the customer service was excellent so I could have the correct size, can't wait to recieve them! Love You guys

21 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service, and shoes good quality

29 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Lovely Quality Boots

Lovely quality boots, great material, study and look very nice. Fast delivery too in good packaging.

29 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I am so impressed with the quality of…

I am so impressed with the quality of the boots I purchased. I was hesitant to order at first but was not disappointed. The customer service was incredible. I ordered the wrong size at first and they answered promptly and sent me a new pair right away. I will continue to be a customer and recommend to all of my friends.

29 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I received beautiful pair of shoes that…

I received beautiful pair of shoes that unfortunately did not fit me, and very quickly I received a coupon for buying another 2 pairs of beautiful shoes, thank you very much! All is very good quality and service 😊

28 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Super shoes

27 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Great customer service

Great customer service. They respond promptly and are very friendly. They do right by their customers offering refunds and exchanges.

27 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I must say this company has been…

I must say this company has been extremely helpful and understanding, This company has what a lot of companies don't have and that's integrity 👏. I will recommend this company to everyone . I had a great experience with customer service.

27 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 4 out of 5 stars

It was good

It was good, came in no time & customer support are friendly

26 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

Please just send my order thanks

26 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 4 out of 5 stars

Praise to the support team

It seemed that everything was going wrong but in the end I had good correspondence with the support team and our business turned out positively in favor of both parties. Thank you very much, the shoes are nice and comfortable. Thanks!!

1 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

I ordered a couple pairs of boots and…

I ordered a couple pairs of boots and they are too small. The representative was nice enough to give me a coupon to shop and purchases purses.

5 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 4 out of 5 stars

Great customer service.

24 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 4 out of 5 stars

Lovely products, just need patience with customer service .

I only read the reviews for this company when I needed to return my boots and was disappointed with what I saw . However my experience using What’s app , though a little slow , was ok and I got my refund in full . It became clear that given the lengthy posting process they will initially do anything to avoid having to use the returns route . You do need patience when corresponding however it was dealt with finally very well and the products I had were lovely .

23 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

Rated 5 out of 5 stars

What an absolute pleasure it was to…

What an absolute pleasure it was to deal with this company, they dealt with my queries promptly and the shoes are exactly like they were seen online. Absolutely beautiful just what I needed.

25 November 2023
Unprompted review
shopnewbella.com logo

Reply from shopnewbella.com

Dear Customer,
Thank you for your positive comment.
Your encouragement will keep us moving forward.
We sincerely hope that we’ll have more chances to serve you.
Have a magical day
NEWBELLA Customer Service

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