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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the competitive pricing, often finding good deals. Several people also highlight the efficiency of the shipping, with some orders arriving faster than expected, even for international deliveries. The website is generally considered user-friendly, and some customers have had positive interactions with customer service, praising their helpfulness in resolving issues. However, a significant number of people were dissatisfied with various aspects, particularly regarding unexpected additional costs for shipping and customs duties, especially for international orders. Many reviewers reported receiving unexpected bills from FedEx or other carriers after their purchase, which was not clearly communicated upfront. There are also complaints about slow or delayed shipping, incorrect product sizes, and damaged items upon arrival. Furthermore, some customers experienced poor communication and unresponsiveness from customer service, with support tickets being closed without resolution.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast shipping, with orders... See more

Product

Consumers find product experiences to be ambiguous. While some reviewers praise the great quality products,... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration over... See more

Order

Reviewers highlight ambiguous aspects of order. While some customers praise fast shipping and helpful... See more

Customer service

People report negative experiences with customer service. Many reviewers express frustration with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I purchased a bike through Nomads and when checking out the shipping cost stated free shipping. 3 days later I received an email that I owed an additional $136 for shipping. I will never order from th... See more

Rated 2 out of 5 stars

I brought a pair of snow boots for my son Christmas gift. FedEx has sent me multiple bills stating that I owe 29.94 for tariffs. Nothing was ever mentioned when I ordered the boots. Their customer s... See more

Rated 5 out of 5 stars

Awesome website with great deals, fast shipping, great customer service! I had some issues with shipping due to vacation schedule, and they went above and beyond to help resolve my issues. Will defini... See more


Company details

  1. Outdoor sports shop
  2. Men's clothes shop
  3. Shoe shop
  4. Skateboard shop
  5. Snowboard shop
  6. Ladies' clothes shop

Written by the company

Snowboard, Ski, Skateboard, Scooter sports store and lifestyle apparel,shoes, sandals, sunglasses, watches, sandals shop. With brands like Volcom, DC, Quiksilver, Roxy, Burton, Lib tech, Hershel, Thrasher, Huf .


Contact info

3.0

Average

TrustScore 3 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Indo scooter

Good price, received product as expected.

6 October 2022
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Reply from Shop Nomads

Thanks, Vincent! for taking the time to share your feedback with us and I hope to see your business again soon.
-Maha

Rated 5 out of 5 stars

Highly recommended

Ordered a part, the part arrived (with stickers and a hand-written note to boot). Fantastic transaction. Highly recommend.

3 October 2022
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Reply from Shop Nomads

Chris! Thanks for taking the time to share your thoughts and feedback with us. We’re grateful for your honest feedback and we’re glad you feel we’re on the right track!
-Maha

Rated 5 out of 5 stars

Always wonderful customer service when…

Always wonderful customer service when we come in! Staff is always helpful & cheerful!

6 September 2022
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Reply from Shop Nomads

Steph, thank you so much for the review!
I’m glad to hear that you’re enjoying your experience with us. It’s great to know that we’re meeting this goal.
Thank you again for taking the time to share your feedback with us ,it’s always very appreciated.
-Maha

Rated 5 out of 5 stars

Great price

Great price, shipped in timely matter.

5 September 2022
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Reply from Shop Nomads

Wow Khris!
great thank you for your kind review.
-Maha

Rated 5 out of 5 stars

Great products

Great products, fast shipping, bonus stickers and a handwritten thank you note. Made my day, highly recommend! Thanks!

10 August 2022
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Reply from Shop Nomads

Thank you so much, Leyna, for taking a moment to recommend us to other.
We're pleased to know that your experience was a good one.
Your kind words are greatly appreciated.
-Maha

Rated 5 out of 5 stars

Excellent service

Excellent service. Reasonable shipping time. Packaged well for shipping.

7 August 2022
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Reply from Shop Nomads

Thank you for your kind review, Rob! We are happy to hear that our customers feel taken care of every step of the process.
-Maha

Rated 4 out of 5 stars

Took them a week to actually ship my…

Took them a week to actually ship my shoes. But other than that it was a great experience

6 August 2022
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Reply from Shop Nomads

Colleen! thank you for your kind words.
Your feedback helps us for sur to do better next time and we really hope to see your business with us again.
-Maha

Rated 4 out of 5 stars

Good product

Good product. Good service. But shipping is very long :)

6 August 2022
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Reply from Shop Nomads

Stephanie! Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.
-Maha

Rated 5 out of 5 stars

Beautiful products

To begin with, when my Marrakech pants arrived they were in a beautiful re-usable cloth bag within a compostable mail bag. Fantastic. When I unfolded the pants, I could see immediately that they were amazing quality and they looked and felt beautiful. Unfortunately I had selected a size too big when I ordered, but the customer service is fabulous. I contacted nomads, she put aside my size immediately while she waited for my return bundle. Since then….I love this product so much that I have now also purchased goa pants and two different camisoles. I can’t get out of them. So comfortable! And they look great :) Love Love Love!

6 August 2022
Unprompted review
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Reply from Shop Nomads

Rebecca! thank you for your kind reviews. Sadly this is not our company. We don't have any of these brands.
-Maha.

Rated 5 out of 5 stars

Bought some stuff

Bought some stuff.
It’s always fun to go in. Chill atmosphere, great people.

5 August 2022
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Reply from Shop Nomads

Wow! Darrick! thank you for your kind words. We are happy to hear that our customers feel this way about our service.
-Maha

Rated 2 out of 5 stars

11 days and counting for shipment is disappointing

Great products that I was super excited to order and pay for….literally 11 days ago, and my small order(4 pair of Stance socks) STILL hasn’t shipped. I was pleased with their customer service calling me back same day, but not pleased that 4 days later it still has t shipped when they informed me they were in the process of packaging my order and that it would be shipping the following day(or day after). I’m not concerned about not getting my order, and I know Canada is essentially shut down….but now going on 11 days since placing order, with no sign of shipping anytime soon…..has me quite frustrated and creating a very unpleasant shopping experience.

4 August 2022
Unprompted review
Rated 2 out of 5 stars

Bought a pair of sunglasses

Bought a pair of sunglasses. Took a few day for them to process my order and get a tracking number which was no real issue. Expected date to arrive was Aug 10th got my glasses on Aug 2nd which was also great. Problem I have was that my glasses didn't come in a box. They didn't have a glasses bag for them. They wrapped a pair of sunglasses in bubble wrap and called it a day. Lucky my glasses were not damaged or did have any scratches on them. Overall they could have done a much better job sending out a pair of glasses.

3 August 2022
Rated 5 out of 5 stars

Wonderful

Wonderful. Quick. Only thing i would suggest is for site would offer free shipping for lower amount. Or free shipping promos.

10 July 2022
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Reply from Shop Nomads

Alyssa,
Wheeeww ! Thank you for taking the time to review your experience with us. I’m so glad to hear this and i will for sure forward your suggestion to the right department.
-Maha

Rated 5 out of 5 stars

This is my first time using nomads

This is my first time using nomads. The service is good and shipped directly from the store. Package and quality of the product was really great. Thanks

5 July 2022
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Reply from Shop Nomads

Wow, Thank you Marline, such a rave review.
We appreciate this so much! We will be sure to let our distribution Manager know her outstanding work!
Hope to see your business again!
-Maha

Rated 5 out of 5 stars

First time buyer

First time buyer. Good customer service and fast delivery.

4 July 2022
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Reply from Shop Nomads

Wheeeww! Thank you Sask.
Our Nomads team will love seeing this review. Thank you for your kind words!
-Maha

Rated 4 out of 5 stars

Overall a good online experience

Everything was good (sale price, free shipping, well packaged & item in new condition), except it took awhile for my order to be worked on and shipped. I had to call twice on 2 different days before getting a call back that my item was finally picked and being prepared to ship. Considering I'm in Calgary and Nomad's is in Sylvan Lake, it took a week to get my order.

3 July 2022
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Reply from Shop Nomads

We are thankful for your review and we are glad that you loved the product and we are sorry for the inconvenience.
We have 4-7 days processing on orders before they get shipped usually due to the overwhelming amount of support to our online business.
Thank you again for supporting our family.
-Maha

Rated 2 out of 5 stars

Disappointing got a used item

I was disappointed in how my package arrived. I believe the box could have been sealed better. My item was not brand new as it arrived with nomads bags in it as stuffing and the tags were not on the item. The sides showed signs of wear and over all very disappointed with this item for the price paid. I would caution others before purchasing from this vendor. The communication once I made My purchase was great however.

12 June 2022
Rated 5 out of 5 stars

Amazing!

So happy with my order! Everything was perfect and I even got a hand written thank you note and some stickers!

11 June 2022
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Reply from Shop Nomads

Wow! Nikita, thank you for your kind words.
We hope to see your business with us again soon!
-Maha

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