Shopplay Reviews 1,857

•

4.3

Electronics store

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(Missing items/inactive customer service) I placed an order for two cases of Baileys (12 bottles total) but only received a single package containing 2 individual bottles. I am trying to resolve this... See more

Found the perfect pressure washer for me at a really good price and it was delivered very quickly.

Genuinely thought this was a scam but took a gamble as the price was £80 lower than manufacturer rrp. Based my decision purely on trust pilot reviews. Order was delivered within two days in perfect co... See more

Company replied

I’d never bought anything through ShopPlay before so was a little sceptical about buying a high ticket item through them. Well I needn’t have worried as my super new Coffee machine arrived 2 days afte... See more

Company replied

Company details

#153 of 193 best companies in Electronics store

Written by the company

Welcome to our beauty & technology website ShopPlay! We are a cutting-edge online retailer that specializes in providing our customers with the latest beauty and technology products from around the world. Our mission is to offer a wide range of high-quality beauty and technology products that cater to our customers' needs, whether they're looking for the latest skincare innovation or the most advanced tech gadget. We believe that beauty and technology go hand in hand and can work together to enhance our daily lives. Our team of experts is dedicated to researching and curating the best products from top brands to ensure that our customers receive only the highest quality products at fantastic prices. We pride ourselves on our exceptional customer service, and we are always available to answer any questions and offer advice on our products. Online, you'll find an extensive collection of beauty products, including skincare, makeup, hair care, and fragrances. We also offer a range of tech products, including smartwatches, headphones, games, consoles, and coffee machines. Our products are carefully selected to meet the diverse needs of our customers and to keep up with the ever-changing trends and advancements in beauty and technology. We are committed to providing our customers with an exceptional shopping experience. Our website is user-friendly and easy to navigate, allowing you our customer to browse and purchase our products with ease. We also offer fast and reliable shipping, so you can enjoy your products as soon as possible. Thank you for choosing ShopPlay. We look forward to helping you discover the latest and greatest products in beauty and technology!

Contact info

Shopplay, 1 Marchants Way , Sheddingdean industrial Estate , Burgess Hill, RH158QY, Burgess Hill, United Kingdom
01444224800
info@shopplay.co.uk
shopplay.co.uk

4.3

Excellent

2k reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Feb 13, 2025

Ordered smart watch
Very good deal and came within a few days

31 January 2025

Reply from Shopplay

Feb 21, 2025

Hi Tony,

Thank you for your feedback! We're delighted to hear you got a great deal on your smartwatch and that it arrived quickly.

Thank you
Shop Play

Feb 11, 2025

Seroiusly competitive price

Seroiusly competitive price, quality packaging and timely-professional delivery.

I’ll be definitely using your services again.

7 February 2025

Reply from Shopplay

Feb 20, 2025

Hi,

Thanks for your feedback, we truly appreciate your comments about our service and prompt delivery.

Thanks
Shop Play

Feb 10, 2025

Great prices and excellent customer service.

4 February 2025

Reply from Shopplay

Feb 10, 2025

Hi Jill,

Thank you for your kind words! We’re so glad to hear that you’re happy with our prices and customer service. We always strive to provide the best experience for our customers, and it’s great to know we’re meeting your expectations.

Thanks
Shop Play

Feb 8, 2025

Quality products at a good price

Quality products at a good price, always get a little free gift which is very much appreciated. Highly recommend 5* I will always shop here

4 February 2025

Reply from Shopplay

Feb 10, 2025

Hi Donna,

Thank you so much for your wonderful review. We’re thrilled to hear that you’re happy with the quality of our products and the little extra touches we provide. We truly appreciate your support and recommendation!

Thanks
Shop Play

Feb 8, 2025

Great service, good prices but not a lot of choice.

Products were well packed, arrived intact and quickly.

3 February 2025

Reply from Shopplay

Feb 10, 2025

Hi John,

Thank you for sharing your experience! We’re thrilled to hear that your products arrived quickly, safely, and in great condition. We always strive to provide excellent service and packaging, so your feedback means a lot to us.

Thanks
Shop Play

Feb 7, 2025

great price and fast delivery

3 February 2025

Reply from Shopplay

Feb 10, 2025

Hi Janet,

Thank you for your review, we're delighted to hear that you were happy with both the price and the fast delivery.

Thanks
Shop Play

Feb 7, 2025

Very pleased with my first purchase…

Very pleased with my first purchase from this company. Good price for the wine and quick delivery. The 12 bottles I expected to come in one box and instead they came extremely well packed in two. I had a query and this was dealt with immediately. Can’t fault them and look forward to using them again.

7 February 2025

Unprompted review

Reply from Shopplay

Feb 10, 2025

Hi Sylvia,

Thank you so much for your kind words! We're delighted to hear that you had a positive experience with us, from the great wine prices to the quick delivery. We're also glad that your order arrived safely and that your query was handled promptly.

Thanks
Shop Play

Feb 7, 2025

Ve job...thanksy happy with product..a genuine…

Very happy with product..a genuine bargain price and information and delivery were perfect.

3 February 2025

Reply from Shopplay

Feb 7, 2025

Hi Norman,

Great to hear that you're happy with the product you purchased from us!

Enjoy the item 😊

Thanks
Shop Play

Feb 6, 2025

Very good

Very good . Very quick delivery. Will recommend to all .

2 February 2025

Reply from Shopplay

Feb 7, 2025

Hi Abdel,

Thanks for sharing your feedback! It's great to hear that you're pleased with your experience shopping with us.

Enjoy your items!

Thanks
Shop Play

Feb 6, 2025

Good price and delivery

31 January 2025

Reply from Shopplay

Feb 6, 2025

Hi Steve,

Thanks for your feedback, great to hear that you're pleased with our pricing and delivery time!

Enjoy your items.

Thanks
Shop Play

Feb 5, 2025

Not delivered to next day delivery expectations!

I placed an order at 10:43 on Saturday 1 Feb and paid £7:99 for next working day delivery. Expecting the order to be processed by Monday and delivered by Tuesday I was very disappointed that my parcel was not delivered until mid morning on Wednesday causing me to miss my best friends birthday. I simply Don’t feel I got the service I was expecting from having paid the cost of next working day delivery. The products however could not be faulted.

1 February 2025

Reply from Shopplay

Feb 6, 2025

Hi Amanda,

Thank you for your feedback.

I've looked into this and can confirm that your order was dispatched on 03/02 via Royal Mail 24, which is a next-day delivery service. Upon reviewing the tracking details, it appears Royal Mail was unable to deliver it the following day but successfully completed redelivery on Wednesday.

We apologise for the slight delay and appreciate your understanding. As we rely on third-party couriers like Royal Mail, we unfortunately don't have control over the delivery process once the item leaves our facility, nor can we specify why the initial delivery attempt was unsuccessful.

That said, we're pleased to see the issue has been resolved, and your item has been delivered.

Please reach out to us at info@shopplay.co.uk for further discussion in relation to your order.

Thanks
Shop Play

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