(Missing items/inactive customer service) I placed an order for two cases of Baileys (12 bottles total) but only received a single package containing 2 individual bottles. I am trying to resolve this... See more
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See what reviewers are saying
Found the perfect pressure washer for me at a really good price and it was delivered very quickly.
Genuinely thought this was a scam but took a gamble as the price was £80 lower than manufacturer rrp. Based my decision purely on trust pilot reviews. Order was delivered within two days in perfect co... See more
Company replied
I’d never bought anything through ShopPlay before so was a little sceptical about buying a high ticket item through them. Well I needn’t have worried as my super new Coffee machine arrived 2 days afte... See more
Company replied
Company details
- #153 of 193 best companies in Electronics store
Written by the company
Welcome to our beauty & technology website ShopPlay! We are a cutting-edge online retailer that specializes in providing our customers with the latest beauty and technology products from around the world. Our mission is to offer a wide range of high-quality beauty and technology products that cater to our customers' needs, whether they're looking for the latest skincare innovation or the most advanced tech gadget. We believe that beauty and technology go hand in hand and can work together to enhance our daily lives. Our team of experts is dedicated to researching and curating the best products from top brands to ensure that our customers receive only the highest quality products at fantastic prices. We pride ourselves on our exceptional customer service, and we are always available to answer any questions and offer advice on our products. Online, you'll find an extensive collection of beauty products, including skincare, makeup, hair care, and fragrances. We also offer a range of tech products, including smartwatches, headphones, games, consoles, and coffee machines. Our products are carefully selected to meet the diverse needs of our customers and to keep up with the ever-changing trends and advancements in beauty and technology. We are committed to providing our customers with an exceptional shopping experience. Our website is user-friendly and easy to navigate, allowing you our customer to browse and purchase our products with ease. We also offer fast and reliable shipping, so you can enjoy your products as soon as possible. Thank you for choosing ShopPlay. We look forward to helping you discover the latest and greatest products in beauty and technology!
Contact info
Shopplay, 1 Marchants Way , Sheddingdean industrial Estate , Burgess Hill, RH158QY, Burgess Hill, United Kingdom
- 01444224800
- info@shopplay.co.uk
- shopplay.co.uk
4.3
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super impressed
Genuinely thought this was a scam but took a gamble as the price was £80 lower than manufacturer rrp. Based my decision purely on trust pilot reviews. Order was delivered within two days in perfect condition 10/10! Super impressed and will be ordering again - great service
21 January 2025
Unprompted review
Reply from Shopplay
Hi Emma,
Thanks for making your first purchase with, it's great to hear you were pleased with your experience shopping with us!
Thanks
Shop Play
Reply from Shopplay
Hi Yvonne,
We're delighted to hear your feedback, thanks for shopping with us!
Thanks
Shop Play
Faulty Google Stick
Bought a google stick before Christmas, the item is faulty, item has been sent back for ‘review’. Shopplay have had the item back now for over 9 days and I’ve heard nothing, a refund for a faulty item should not take this long. Would not recommend using this company, use other reputable companies online.
19 January 2025
Unprompted review
Reply from Shopplay
Hi Justine,
Thank you for your feedback.
As confirmed via email, your refund was processed on Friday, 17/01/25. Additionally, an auto-confirmation email was sent to you once the refund was issued. Having reviewed our email server, I can confirm that this email was successfully delivered.
We also previously emailed you to confirm receipt of the returned item and outlined that it would undergo testing as part of our standard return procedure.
We’re glad this matter has been resolved, and we truly appreciate your support. Thank you for shopping with us!
Best regards,
Shop Play
Reply from Shopplay
Hi Lee,
That's great! We're glad you're happy with your item and our service.
Thanks
Shop Play
The service was easy to use
The service was easy to use, quickly delivered at a fair price. We are happy customers.
6 January 2025
Reply from Shopplay
Hi Shirley,
Thanks for your feedback.
Great to know that you received your item and are pleased with the service!
Thanks
Shop Play
It was delivered when it said and was…
It was delivered when it said and was boxed up safely
13 January 2025
Reply from Shopplay
Hi Sharon,
That's great to hear, we hope you enjoy your items.
Thanks
Shop Play
Still trying to get in touch with the…
Still trying to get in touch with the company as the wrong item was sent. Phone just rings out then goes dead, online chat says they are offline and email not replied to
13 January 2025
Reply from Shopplay
Hi Allie,
Thanks for your feedback.
Unfortunately it appears you were contacting over the weekend. We are unavailable via phone or chat on weekends, the chat does show as 'offline' on weekends as well and our phoneline goes to voicemail.
We have responded to you this morning though and are awaiting your response.
Thanks
Shop Play
Very good customer service
Very good customer service after I placed the order, I did not receive a confirmation via email for some reason but had a very quick response when I queried it and received it immediately after. The delivery was super speedy and products as described. Thank you!
13 January 2025
Reply from Shopplay
Hi there,
Thanks for your feedback, we're glad to hear that our team was able to help you resolve the issue you had!
Thanks
Shop Play
Notifications are confusing
Notifications are confusing. Order info shows 1 item when there were 12 bottles of wine. Billing shows unit price without VAT, then total without VAT then subtotal with VAT then VAT then total with VAT.
5 January 2025
Reply from Shopplay
Hi Brian,
Thanks for your feedback.
As discussed with you via email, what you're referring to was an automated item left in your basket email, not any confirmation of your order.
We understand that this may have caused some confusion. However, we stand by the fact that all necessary information is clearly indicated on our website when making an order, from quantities purchased to price breakdowns, all information is provided.
To clarify, items on our website are inclusive of VAT. At checkout there is a price breakdown showing the item price (excluding VAT), the VAT amount, and the total price paid.
With that said, we hope that the order you made with us was satisfactory and that the items have served you well.
All the best,
Shop Play
Reply from Shopplay
Hi Kevan,
Thanks for your feedback, we're glad you're pleased with your order and experience with us!
Thanks
Shop Play
Money taken but no receipt of order.
Money taken from my bank, no receipt of the order or confirmation that payment taken. Really odd and concerning.
7 January 2025
Reply from Shopplay
Hi there,
Thanks for your feedback.
I've checked but I can't find any orders matching the email address you've used to leave your feedback. I also checked our email server but I can't see any contact from yourself to us there either.
If you could please contact us on info@shopplay.co.uk, the team will help you with any issue you might have.
Thank you
Shop Play
Reply from Shopplay
Hi Simon,
Thanks for sharing this, we're glad your experience with us was so good!
Thanks
Shop Play
Reply from Shopplay
Hi there RD,
That's great to hear, we're glad you were happy with your experience shopping with us.
Thanks
Shop Play
Reply from Shopplay
Hi Roy,
That's great to hear, we're glad you're pleased with your order.
Thanks
Shop Play
Delighted with this company
Was a bit concerned about the validity of this company as I had never heard of them. Ordered a Molton Brown deodorant which arrived in a couple of days and at a very good price. Thanks I will use you again.
30 December 2024
Reply from Shopplay
Hi there,
Thanks for your feedback, we're thrilled to hear your delight with us! We hope you enjoy your item.
Thanks
Shop Play
Good price and quick delivery
5 January 2025
Reply from Shopplay
Hi Ron,
Thanks for your feedback, great to hear you're pleased with your experience shopping with us.
Thanks
Shop Play
This was my first time using Shopplay
This was my first time using Shopplay. I got my item at a great price and delivery was fast. Impressed with the service.
4 January 2025
Reply from Shopplay
Hi Kate,
We're glad that your first experience shopping with us was a good one! Enjoy your items.
Thanks
Shop Play
Easy to order and great delivery (took…
Easy to order and great delivery (took a bit longer than expected but very well packed). Thanks you
3 January 2025
Reply from Shopplay
Hi Sue,
Thanks for your feedback, sorry to hear that delivery took a bit longer but we're glad everything was ok!
Thanks
Shop Play
my items not showed up and it’s been…
my items not showed up and it’s been ages, i’m worried it’s a scam 😭
27 December 2024
Reply from Shopplay
Hi Chelsea,
Thanks for your feedback.
As you're already aware from our email conversations, your item is with the courier and has been for some time. Unfortunately the Christmas New Year period caused delays to deliveries in your area and recently adverse weather conditions have also effected deliveries.
We've spoke to the courier and according to them, the item should be delivered today. Also, the tracking shows delivery will take place today also. We did send an email yesterday confirming this, I assume this may not have been seen.
If you need further assistance, please contact us on info@shopplay.co.uk.
Thanks
Shop Play
I’d never bought anything through…
I’d never bought anything through ShopPlay before so was a little sceptical about buying a high ticket item through them. Well I needn’t have worried as my super new Coffee machine arrived 2 days after I completed the purchase. Highly recommend ShopPlay on price, quality of product and overall quality of service
31 December 2024
Reply from Shopplay
Hi Paul,
We're glad to hear that your first time shopping with us was a good experience and that you're pleased with our service!
Thanks
Shop Play
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