Shop Solar Reviews 1,090

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their knowledge and helpfulness, making interactions pleasant and productive. The customer service is consistently highlighted as exceptional, with many people appreciating the prompt and supportive approach, and the overall service is described as excellent. However, some customers experienced issues with their orders, including damaged packaging, missing parts, or delays in receiving items. There were also instances where people were dissatisfied with the lack of communication regarding order status or tracking information, and some found the product information or support for installation to be insufficient.

What people talk about most

Product

Users describe ambiguous interactions with products. Many customers praise the quality, competitive prices,... See more

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team's knowledge,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise quick order... See more

Service

Consumers find service to be positive, consistently reporting prompt, helpful, and knowledgeable assistance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Talked with Bruce today for several minutes about the solar project I’m working on. There was hardly any wait time to talk to customer service and he helped out a ton. He was super down to earth and i... See more

Company replied

Rated 5 out of 5 stars

Ordering process went very smooth. Delivery time was excellent. So far everything is working as should be. I have a couple of questions so will see how customer service goes. Owners manual could be m... See more

Company replied

Rated 5 out of 5 stars

I have made several large purchases now through Shop Solar and I have worked with Bruce to not only get me what I need but to secure the best deal I could get. Service has always been prompt and helpf... See more

Company replied

Rated 5 out of 5 stars

ShopSolar team rocks! Patient and knowledgeable advisors when helping prep my order. Had to make major last-minute changes to my order (rooftop installer bailed) and the team graciously accommodated t... See more

Company replied


Company details

  1. Solar Energy Company

Written by the company

Shop Solar specializes in the sale and installation support of complete solar kits, solar generators, inverters, batteries and more. We help anyone looking for a solar power system for their home, off grid cabin, tiny house, boat, or RV. Browse the largest selection of solar panel kits & equipment at the best online prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Shop Solar is my go to company for all…

Shop Solar is my go to company for all solar energy equipment. With all the varieties, choices and price range available to choose. Reasonable prices!

8 January 2026
Shop Solar logo

Reply from Shop Solar

Hi Edward,

Having that range of options at fair prices is exactly what we aim for. We’re glad we’ve become your go to for solar gear.

Rated 1 out of 5 stars

Are you kidding

Are you kidding? I pay $50 for solar information expecting a manual that I can mark, underline and use as reference and you send me a lousy link to online publications. I have to download, use my ink and printer, because you are too cheap to provide a decent publication? Should be free for the request. Lousy on expectations. Next thing I know you will be billing me to access your web site. I don’t think I need to reference your company/website anymore. If I buy solar it will be from another company.

8 January 2026
Shop Solar logo

Reply from Shop Solar

Hi John,

Thank you for taking the time to leave feedback. We regret the frustration this caused. The product purchased is designed as a digital training resource with lifetime online access, including video tutorials and a PDF handbook. Printed versions can be sent when requested. Our customer relations manager has already reached out via email to address your concerns.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service. Competitive prices, Excellent selection of Solar Equipment. Great response time getting questions answered. Tony P. was helpful, professional, and there to answer any question I had.

8 January 2026
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Reply from Shop Solar

Hi Steve,

It sounds like everything came together the way it should. We’re happy Tony was able to support you and keep things moving smoothly.

Rated 3 out of 5 stars

Out of Stock. Yet helpful.

They were very interactive and easy to contact by phone and by email. They were helpful in making a recommendation on a solar generator/battery. However, after I made the purchase, I was then told that the recommended system was actually out of stock. Since I was following the recommendation of the staff, I wish I knew that prior to purchasing.

5 January 2026
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Reply from Shop Solar

Hi Evan,

It’s great to hear the communication and recommendations were helpful. At the same time, we recognize how disappointing it is when availability changes after purchase, especially when you’re following our guidance.

Rated 3 out of 5 stars

Backward Customer Service

Shopsolar doesn't understand customer service. It proudly announces the order has been 'processed' but three days later still has not provided a tracking number. It asks for a review - presumably expecting a positive one - before shipping the product. This company is not run by thinking people.

5 January 2026
Shop Solar logo

Reply from Shop Solar

Hello,

We regret that this experience did not meet expectations. Orders placed around holiday closures can see delays in processing and tracking updates, which was the case here. We understand how this felt confusing and frustrating.

Rated 5 out of 5 stars

Great customer support

Shop Solar representative spent as much time as I needed to evaluate my electrical requirements and help me build a system that would meet these needs.

The equipment was delivered on time and in perfect condition as promised.

Shop Solar was also available for follow up questions during installation as I was doing the work myself.

7 January 2026
Unprompted review
Shop Solar logo

Reply from Shop Solar

Hi Ron,

Spending the time to size a system correctly is important, so it is rewarding to hear that stood out in your experience. Thanks for sharing how the delivery and install support went.

Rated 5 out of 5 stars

What seems to be a confusing market…

What seems to be a confusing market with so many companies & options was simplified by this company. With the info put together on their website I was able to make an informed decision & purchase one of the complete kits they have. Their prices are descent & support is always available.
The only drawback I found was the installation side of it. They won't recommend any installers & I have yet to find a solar company that installs without buying their products. If you're a handyman your'e good. But an older female (not too handy) it's been tough.
But the quality of this companies kits is A+++ all the way. A top notch company.

31 January 2025
Unprompted review
Shop Solar logo

Reply from Shop Solar

Hi Ron,

Solar can feel overwhelming, so it’s good to hear the information and complete kits helped cut through the noise. We hear your point about installation being harder without installer referrals, and that perspective’s appreciated. The praise for the kit quality means a lot to us!

Rated 5 out of 5 stars

Very knowledgeable and kind

Very knowledgeable and kind. Always have time to answer my questions. Had to order two cables and they were to me in less than a week. Will buy again

2 January 2026
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Reply from Shop Solar

Hi Karen,

Knowledge, kindness, and fast turnaround are what we aim for. We appreciate you choosing us again!

Rated 5 out of 5 stars

A trusted source for years

A trusted source for years. As a Bluetti tester and user, I turned to them for portable panels and found the best price. Their helpful team gets great reviews from everyone I refer.

16 December 2025
Unprompted review
Shop Solar logo

Reply from Shop Solar

Hi Jacob,

Thank you for your glowing review. We sincerely appreciate your repeat business and referrals. We look forward to doing business with you again!

Rated 5 out of 5 stars

Website and support staff are great

Website is easy to navigate; sales and tech staff are very knowledgeable! Pricing was also very competitive. All equipment arrived on time and in great condition.

15 December 2025
Shop Solar logo

Reply from Shop Solar

Thanks for taking the time out of your day to share your feedback, Mark. We're very happy to hear you're satisfied!

Rated 5 out of 5 stars

Excellent Customer Service

Matt was excellent to work with. Prices were very competitive. Will purchase from again!

5 January 2026
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Reply from Shop Solar

Thanks for sharing your experience. We'll be sure to share your kind words with Matt and the team!

Rated 5 out of 5 stars

Shop Solar Review

Tony was very helpful and knowledgeable, he answered all questions and helped me with making the right choice for what I needed.

5 January 2026
Shop Solar logo

Reply from Shop Solar

Hi Scott,

We're so glad to hear that Tony help you find the right fit for your needs. We'll let him know how happy you are!

Rated 5 out of 5 stars

Packaging and Responsiveness

We got updates in each stage of the delivery process so we knew when our system would arrive. The packaging on the generator arrived damaged, but the unit was so well protected inside the box that there wasn't even a scratch! Even during the holiday downtime, my questions were answered in a very reasonable time frame.

16 December 2025
Shop Solar logo

Reply from Shop Solar

Hi Darrin,

Thanks for pointing this out. Shipping damage is never ideal, but it is reassuring that the internal protection did its job. We are also glad the updates and response times met your expectations!

Rated 5 out of 5 stars

A quick return of my messages is…

A quick return of my messages is definitely great.

2 January 2026
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Reply from Shop Solar

Hi Eric,

Fast replies matter, especially when you're planning a large project that's time sensitive. Thanks for sharing your feedback.

Rated 5 out of 5 stars

Shop Solar support is great and order…

Shop Solar support is great and order page has comment section usps does not ship to my adress and $150 shipping 48v 100ah battery most all other store charge $350 shiping

2 January 2026
Shop Solar logo

Reply from Shop Solar

Hi Adam,

Support and clear ordering details matter, especially when shipping options are limited. Thanks for sharing the added savings you saw on battery shipping!

Rated 5 out of 5 stars

GREAT PRODUCTS GREAT SERVICE

Everything I have purchased from Shop solar is top quality and the customer service is great. When I am looking for some thing ShopSolar is the first Place I check.

15 December 2025
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Reply from Shop Solar

Thanks for the review, Bill! We think you're GREAT too!

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