Everything is great and easy, I just wish there were more ready templates where you place images, and not so far apart ,I had to make something on canva to work for what I wanted. It also looks like t... See more
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See what reviewers are saying
No design templates, cannot add background pic. Very basic. Upgraded to the Pro with 100 products but shows that I can have 25. Advertising free co.za domain but not true. I still cannot move my own d... See more
Platform was super easy to use. Products were well described and illustrated and I knew exactly what I was getting. Packaging was excellent and shipping was on time. And all the while receiving... See more
The prices are affordable, unlike other platforms, you give pro rate price for the first month. Cool! It would just be a bit better if you can give a grace period after the free trial because the plat... See more
Company details
- #32 of 34 best companies in Ecommerce solution provider
Written by the company
A place for makers and creators to start, manage and grow successful online stores.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- support@shopstar.io
- shopstar.io
3.7
Average
39 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Its easy to design your website
Its easy to design your website, however more customisation would be appreciated.
13 July 2025
Was difficult to get set up and support…
Was difficult to get set up and support wasn't great. But managed to get it right eventually and am happy so far
8 July 2025
The new way to shop for Office Equipment
Platform was super easy to use.
Products were well described and illustrated and I knew exactly what I was getting.
Packaging was excellent and shipping was on time.
And all the while receiving email notifications as to what step in the process we were in and when everything was complete! 100% would recommend!
27 May 2025
Absolutely no support
I sent an email yesterday and still haven’t received a reply. There’s no phone number to call, and no help whatsoever. Honestly, this feels like a complete waste of my time.
Please respond.
24 April 2025
Unprompted review
Hi I would like assistance with the…
Hi I would like assistance with the above mentioned.
Please cancel my store I would like to unsubscribe to this platform
1 April 2025
I like it because I can connect to my…
I like it because I can connect to my ikokha account. Easy to upload products. But buila page site is so basic. There should be more options to add web site. You must check ikas.com very nice portal to build a website. There should be ready themes.
28 December 2024
The prices are affordable
The prices are affordable, unlike other platforms, you give pro rate price for the first month. Cool! It would just be a bit better if you can give a grace period after the free trial because the platform is a bit tricky
5 November 2024
Great service
I had no idea how to build my own online store, not only was the site very self explanatory, where I did have hick-ups I was assisted fast and friendly with patience!
21 October 2024
Design could be better
I really like the intergration across social media, payments and shipping. The actual page design options are limiting... very blocky and bulky. It would be nice if you had more control over the design
26 September 2024
Need some patience
Its not very easy navigating around the site, amending pictures etc. The site is also very slow.
17 September 2024
I’m not able to get assistance to…
I’m not able to get assistance to navigate how to set up my page. I’ve tried a few times to get help
13 September 2024
Reply from Shopstar
Hi Cherzaan, sorry to hear you’re having trouble! We’ve replied to every message within 24 hours and most of the time within 1 hour and haven’t heard back from you when we replied 🙂 please check your inbox and you’ll see our responses to your questions - we’re always available to help 🙌
Registration of small Online Business
I am very impressed with the ease of flow between forms that have to be filled in and also very easy to understand/userfriendly. I will highly recommend ShopStar.
29 August 2024
Reply from Shopstar
Thank you Melissa, we appreciate you!
They not helping me out with my website…
They not helping me out with my website no contact or anything
25 August 2024
Reply from Shopstar
Hi Richard,
We're sorry that we couldn't get back to you sooner, we did reply to your ticket sent at 18:10 at 20:58 with confirmation that your store was already live.
We don't use any bots for support, hence a little delay in getting back to you, but we like to keep things personal.
I hope you can give us another chance to impress you with our customer support team 🙂
Reply from Shopstar
Thank you John, happy selling!
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