Urbanpods Audio Reviews 

Awful product. We paid extra for the quick delivery and it took longer than the standard delivery.

In total, my family purchased 2 Urbanpod Pro headphones and 3 standard UrbanPods.

At first they worked fine but after a few uses we started having problems.

The Pro devices fit perfectly in your ear but that is all they offer. They disconnect constantly and I went for a run this morning and they stopped every 5 seconds before restarting. The standard sets do not work at all. One headphone works and the other doesn’t. The battery life changes from 100% to 0% in seconds.

These are fake cheap products that aren’t worth the cost of delivery. Do NOT buy.

I ordered my UrbanPods in June. They have NOT arrived despite many emails and promises.
DO NOT BUY.

Ordered them initially as a present and also for myself as they gave me a discount for a 2nd pair.

I heard about them from a well known Youtuber (Who I now know was obviously paid to give GREAT Review)

It took 2 months for them to arrive, which the company said was because due to the pandemic. Obviously shipping gets delayed, however these things are a cheap knock off product that comes from China. No winder it takes AGES.

What Urban pods does is they order it most likely from sites such as Ali Express and Wish once they receive your order. There is no European or UK Warehouse, the company is founded by scammers who pay about £5 -£10 for this product and make you pay £50 -£70.

I done this myself to test and I can confirm that both Ali Express and Wish sell the EXACT same product!
The product is not worth the money, Please simply order from the Chinese websites instead and save yourself a lot of frustration.

Arrived after 2 months but with the pandemic I was expecting that.
Tested immediately and even if they were fully charged, the left one does not work and the right one sounds awful.

No customer service,I only received automatic emails. Not reliable.
The truth is that you pay for the quality, reason why these are cheap af. I just bought the apple original ones! Lesson learned. Thank you Urbanpods.

Annoying that I have to put 1 star to even put a review as they don’t deserve it.
Two months have gone past and still haven’t received what I purchased.
Email addresses incorrect.
Facebook site changed and can no longer send messages!
Managed to send an email to there support team.
Which appear to give you automated responses.
They state a problem has occurred and replacement order is being processed! That was a week ago!
I’ve demanded a refund but I’m not holding my breath!
In the current climate they should be ashamed!! Taking money for a service/product you will never receive!

Ok , so I have just checked the website that I purchased my urban pods pro from & they have now closed down. 9 weeks to deliver & no customer care line or no reply from emails and the majority of their reviews are negative.
It was a totally shocking journey & experience getting these delivered & also using them. I would absolutely go straight to Apple in the future and would never ever buy a copy again.
But if these headphones are the exact copy I am very disappointed in apples new release. I always buy the up to date versions of headphones and these are the most uncomfortable, impractical headphone ever made. They turn off at the slightest movement, even from the wind blowing. You can’t even walk in them without them switching off. The plastic cracks easily, even though never been dropped. And no kite mark to prove that they are healthy for your ears. Terrible and actually glad I got the cheap version as I won’t buy the Apple ones now . Hopefully Apple will bring out practical wireless in- ears. Especially for exercise.

My advice : dont buy with them. My delivery never arrived (contrary to what Urbanpods is saying) and instead of sending me a new one or reimbursing me, they write: « “As explicitly indicated on our site: Urbanpods is not responsible for packages lost or stolen when the delivery to the address as indicated in the order is confirmed”. » So I spent EUR 38 but no Urbanpods… And they delete any negative comments on their Facebook page!

I ordered urbanpods, the track was not tracked, support did not respond even once. But the goods arrived after 2 months. The quality of the headphones is very good + good packaging.

Ordered online early May. After numerous messages was promised they were on their way. Now at July 7th and nothing. Please don’t use this company. First time ever I’ve been “done “ online and am very disappointed and £43 out of pocket. COWBOYS!!!

Tomorrow, it will be two weeks since I requested a refund for the Urbanpods they never arrived. Can you please let me know when that refund will be processed or will that also take five weeks to learn, and for which I will have to pay some ridiculous fee to receive? #fraud #dontbuy #worstcustomerserviceever

Case stopped charging after a month of light use. Customer service said send a video of trying to use a different cable which I did. Sent several emails to them and got no response. I guess you get what you pay for ... total waste of money.

I ordered a pair of headphones (for £40) as a gift over a month ago and have received nothing.

I have filled out the customer help form on the website 3 times and heard nothing and when directly emailing the support address I get a bounce back message telling me the address doesn’t exist. There is also no English customer help line.

After a bit of digging they have their business address “registered” in many different places which seems to change quite rapidly. I’m down £40 in a time when money is pretty tight (during the lockdown).

Hopefully others will read this and won’t be pulled in like I was.

Devo dire che come tanti anch'io tendo a leggere i commenti negativi per farmi un idea su qualcosa perche li ritengo più "veri", il cliente insoddisfatto è considerato più attendibile perchè lo si pensa mosso quel sentimento di aiutare altre persone a non cadere nella truffa.
Il commento positivo invece o non viene mai scritto perchè non ritenuto utile (magari è falso, pensiamo..) o non viene letto perchè "tanto le qualità le conosco gia....".Questo per me spiega il grosso divario tra commenti buoni e cattivi.
Comunque la mia opinione su Urbanpod è :
-Prodotto eccellente, funziona bene, nessun inghippo con il pairing, connessione, batterie, microfono, app... nulla da dire.
-Purtroppo dal punto di vista logistico devo togliere almeno 2 stelle, I tempi sono stati effettivamente lunghi ( la pandemia in Cina ci ha messo del suo....) ma più per colpa di SDA che durante il Lockdown in Italia se ne è strafregata di consegnare.
-Per quanto riguarda il servizio assistenza devo dire che all'inizio non avevo un buon feeling con le persone con cui mi interfacciavo, poi ho trovato i riferimenti giusti e ho potuto interloquire per poter trovare le soluzioni man mano che la situazione si evolveva.
SE CI SI INTERFACCIA SENZA ASTIO ED IN MANIERA EDUCATA MA RISOLUTA SI OTTIENE SEMPRE UN BUON RISULTATO.
Se qualcosa non funziona, proporre soluzioni invece di lamentarsi, se si hanno, costa zero e ne giovano tutti.
-----------ENGLISH VERSION----------
I must say that like a lot of people, I too tend to read the negative comments to get an idea about something because I consider them more "true", the dissatisfied customer is considered more reliable because it is thought to be motivated by that feeling of helping other people not to fall in the scam.
The positive comment instead is never written because it is not considered useful (maybe it is false, we think ..) or it is not read because "I already know the qualities so much ....".this is why there is a strong gap between good and bad comments.
My opinion on Urbanpod is:
-Excellent product, works well, no problems with pairing, connection, batteries, microphone, app ... nothing to say (so far).
-Unfortunately from a logistical point of view I have to remove at least 2 stars, the times were actually long (the pandemic in China had the greatest part ....) but more because of SDA ("italian post" service) that during the Lockdown in Italy didn't cared at all to deliver.
-As for the after-sales service, I must say that at the beginning I did not have a good feeling with the people I was interfacing with, then I found the right references and I was able to talk to find solutions as the situation evolved.
IF YOU INTERFACE WITHOUT GRUDGE AND IN AN EDUCATED BUT RESOLVED WAY, YOU ALWAYS GET A GOOD RESULT.
If something doesn't work, proposing solutions instead to complaining only, if you have them, costs zero and everyone can benefits.

This is the worst service I've ever received. I placed my order over a month ago, the money was taken, and I got an order confirmation but no shipping details. I thought I'd let it go a few days because of the pandemic, still nothing. Emailed their customer service and got an "undeliverable message" autoresponse. Tried calling the number provided but it's not in English. Absolutely atrocious. DO NOT BOTHER

Not arrived and no response from their customer service team....

i wish Id checked this site before purchasing .. Lesson learnt

They're OK, for £40 I feel like I can't complain too much compared to £160 for the official apple products, and I received them after 2 weeks in the UK. The sound quality is pretty good.

They work! (for now) and pair quite easily with my apple devices and laptop. They don't like switching between devices too much but they do eventually. The battery % estimates on the apple devices are not at all accurate and jump around a lot, but the battery life seems OK for now.

They sometimes randomly play noises, spontaneously pause themselves, and when you disconnect, music tends to start playing out loud on the device (consistent on windows laptop and apple devices) which can be potentially embarrassing...

After a month they arrived. Was trying to contact them for weeks because I didn’t receive any confirmation email. Got no replies.
Now the pods don’t work, they won’t charge.
I can’t contact them, emails get returned, no other contact available. Utter waste of money!

Very poor customer service, 2 pairs delivered after nearly 3 weeks wait. 1 pair didn't work properly and I am still trying to get some satisfaction from customer service, would definitely not recommend.